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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
648 Reviews

648 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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December 28, 2018

Excellent Service at Guther Dominic is always there to accommodate me when ever I need service . I get my car back in a timily manner and everyone is always pleasant. More

by JNC410
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Dec 28, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

JNC410, we appreciate your comments towards our Dominick and our pleasant team as well as the timely services they continue to accommodate you with. Thank you for your 5-stars and positive review!

December 28, 2018

Great Service! The service was great. They took my car right away, and the staff is very professional. And I loved the free car wash! I’m confident my car is ready f More

by Lady Volvo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The bill says Dominic Espada.
Dec 28, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Lady Volvo, during your stay, we want to thank you for choosing Gunther to get your Volvo is in tip-top shape and ready to go for your drive back to New York. We appreciate your kind words for our service team to deliver you a speedy and professional expereince to you. Thanks for stopping by!

December 26, 2018

Good service. Service was good. Although I wish they had a better estimate of a time frame when I got there since I had to sit and wait. One of my issues they sai More

by DAGNYR82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 27, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

DAGNYR82, remember, servicing a vehicle can be a lengthy and dynamic process depending on the type of issue the vehicle is experiencing. Once the issue is diagnosed, our team can gain a better understanding of the work-time needed in order to carry out that specific repair. It's a pleasure to have been able to provide you with a successful service expereince and we thank you for your patience during your visit.

December 25, 2018

Great service everything was explained what was being done Very friendly and curtious . The service associate came out and let us know what was going on every do often. Would highly recommend this location More

by AMYD1265
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Dec 27, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Amy, keeping you informed and up to date with your vehicle's servicing allows us to respond and attend to you and your vehicle's needs accordingly. We appreciate your recommendation for our services and thank you for bringing your vehicle in for service.

December 24, 2018

Excellent indeed I always deal with Lucas the service advisor at your dealership and he is honest and very helpful. Lucas is the reason I always bring my two VWs there More

by CATERINABEST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lucas
Dec 27, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Caterina, we are lucky to have earned your loyalty and business through Lucas's honest and helpful service. Thank you for your praise and continuing to allow Gunther to take care of your two Volkswagens.

December 21, 2018

Not honest Recommending items that needed repairs that did not. Brought to another service center and the repairs were not needed. It was a 30 minute fix for $10 More

by Mary Barnes 2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Gunther
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service dept
Dec 26, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Mary, we do not claim that we are the cheapest, only that we are the best due to the fact that we use OEM parts and factory trained VW technicians. At Gunther we do not "patch up" the issue, we properly repair the issue with genuine VW parts and our estimates are based on exactly that. There are other service centers who offer cheaper labor rates, but you cannot guarantee that you will receive quality work and the authenticity that Gunther Volkswagen car ensure.

December 21, 2018

Great Service Great customer service. They were very fast. And we loved the free massages. Everyone is very pleasant and courteous. Great customer service! Merry Ch More

by fwp62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Damis
Dec 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

fwp62, we are so happy to know that you were able to take advantage of the free massages during your fast and confident service visit. Thank you for your 5-stars and compliments for our services as well as Happy Holidays to you!

December 20, 2018

Wonderful & Enjoyable experience 😊 This has been my second lease with Gumther.. I found it to be very enjoyable. Dick was very knowledgeable and helpful.... especially after I took car More

by Barb Conway
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic (Service) Keith (tech), Dick Uhler
Dec 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Barb, throughout your entire purchase, Dick has been there to offer his help and assistance to any question or need you may expereince. We value your business and thank you for writing such positive feedback for our team.

December 19, 2018

Dominic Very pleased with my service there. Dominic was warm , reliable and very responsive. Great dealing with him. I would recommend this service center More

by TERFRI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Brady
Dec 24, 2018 -

Gunther Volkswagen Volvo Cars Delray responded

Terfri, it sounds like Dominick succeeded in providing you a reliable and responsive experience during your visit to our service center. It's great to hear how much you enjoyed dealing with him and thank you for making your recommendations to Gunther Volvo Cars Delray beach.

December 18, 2018

Fair service I made a 10:30am appointment. Which I was informed an appointment means nothing. So I waited 2.5 hours to have my oil changed. I was informed I have s More

by Dds
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service employee
Jan 03, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Dds, one of the perks of servicing your vehicle with Gunther is that we offer Service Xpress. Service Xpress allows a customer with more minor servicing needs to stop by with no appointment needed. Rest assured, we try out best to manage everyone's needs in an orderly and timely manner. When your vehicle is recieved, your service work is performed. If anything stands out during the inspection, your technician will inform your service advisor who will then make you aware. With your vehicle being at 85,000 miles, your vehicle may be prone to additional servicing. Understand, this is to ensure your safety as well as to help keep your vehicle running in tip-top shape. We appreciate the feedback you have provided to us and we ask that if you have any questions or concerns remaining, please contact your service advisor at your earliest convenience. Thanks for stopping by.

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