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Gunther Volkswagen Volvo Cars Delray - Service Center

Delray Beach, FL

4.5
648 Reviews

648 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center

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January 08, 2019

Great Service Shutter took me to my home while dealer worked on my problem and returned to get me for my return to dealer. Problem was iidentified and quickly resol More

by Margar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Margar, our courtesy shuttle made your expereince convenient while our service department identified and took care of the problem you had been experiencing. Thank you for writing your review to us and rating our services 5-stars.

January 08, 2019

Excellent service I am very happy with the service at Delray Dealer. I always go there because they are very kind and nice. They treat you like home. I really recommend More

by LUZ_BLANCO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joelle Maselli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grody Abreu
Jan 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

LUZ_BLANCO, it is kind of you to share how our team makes each visit feel like home for you. Thank you for recommending our dealership and expressing how much you enjoy your experience with us.

January 08, 2019

Grody is the man! Gunther Volkswagen has been my service center and place to go for the last 15 years. The service it’s always dependable, professional, and completed More

by LOUISGUERIN7501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

LOUIS, we are very thankful to have earned your business and loyalty for the last 15 years. Bringing you consistently dependable and professional service is exactly what we love to hear. Over the years, Grody has taken great care of you and your Volkswagen proving how dedicated he is in looking out for you and all of our customer's well-being. Thank you for writing and recognizing our team here at Gunther Volkswagen Delray Beach.

January 08, 2019

Please have the DP or GM contact me Sat for 4 hours. No communication from service advisor. Service manager didn’t even introduce himself when I asked for him Keys then couldn’t be foun More

by Kimdepalma
Recommend Dealer
No
Employees Worked With
Christian , BRIAN PAVESI
Jan 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Kim, we are able to confirm that you did, in fact, speak with our Service Manager, Vasil. Not only did he address your concerns regarding your wait time but he also took the time to apologize for the key mishap that you experienced. This conversation was followed up by making sure that your key was retrieved immediately. Please understand that the nature of repair work that your vehicle needed would take a few hours. We were able to provide you with this information prior to starting on your vehicle so that you could decide on whether or not you wanted to stay and wait. For customer convenience, our dealership offers other means of transportation such as our complimentary courtesy shuttle as well as Enterprise Rental services. We do acknowledge the additional 4 miles that were put on your odometer. Your vehicle was taken on a test-drive in order to ensure that the issue had been fixed properly and would no longer occur. If there are any additional concerns or questions regarding your recent service visit please feel free to reach out to Vasil at 561-266-2714. Thank you for your time.

January 08, 2019

grateful Prompt, excellent, courteous service. Car and I were treated with TLC. Customer waiting lounge was very accommodating and clean as was the restroom. I More

by MILANNPEG02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don in service
Jan 09, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

MARIOTD, it is great to hear that your and your Volvo was treated with some tender, love, and care. We are pleased to receive your compliments for not only our facility but our staff who takes great pride in their work. Thank you for expressing your gratitude by leaving us your review.

January 08, 2019

Oil change Very happy with the service department. Fast and quality work! All the people in the department are very friendly and easy to talk to. Thank you More

by JWK1250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Beau Brady
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

JWK1250, we appreciate you taking the time out to share how friendly our staff has been as well as the quality of work we produce. Thank you for your review and servicing your vehicle with Gunther.

January 07, 2019

Horrific service department Unresponsive... don’t return phone calls or emails. And that’s the service manager himself. No loaner available most of the time, repairs are days lo More

by Angrywoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager vasile
Jan 15, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Angrywoman, we understand your concerns and we would like an opportunity to help. In order to do so, we would need you to provide us with more information so that we can address the matter further. Our service department only has a handful of loaner vehicles in which we can provide to our customers based on the time of availability. Although we cannot guarantee our customers a loaner vehicle every time, we are lucky to have the option of offering our customer's an Enterprise rental car. Upon service, we provide an estimated wait time so that our customers are fully aware and can make other arrangements if they choose to do so. Feel free to utilize some of our amenities such as our complimentary courtesy shuttle or an enterprise rental car, this way you can continue your day without having to wait at our dealership.

January 05, 2019

VERY GOOD SRVICE AND FOLLOWUP LUCAS is a pleasure to work with. Car serviced and returned as promised including clean. Dealer customer shuttle service is extremely dependable and More

by BigMike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
See above
Jan 07, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

Mike, it is a pleasure to hear how happy you are with the work and service Lucas provided to you. We love that you were able to utilize our shuttle services as well as enjoyed your interactions with a number of our team. We thank you for your feedback and sharing your postive review with others.

January 05, 2019

Great Service My experience with Volvo’s service department is always pleasant. Dominick is helpful, knowledgeable and communicative - he always addresses my car is More

by SHEBAR72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominick Espada
Jan 08, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

SHEBAR72, it is great to hear that Dominick addressed all your vehicle's issues, helping to give you a helpful and knowledgable experience with us! We value your business and appreciate your feedback from your recent service visit.

January 02, 2019

engine light Fix Brought the car in at 730 AM with an engine light warning sign. Was on the road by 900 am. Dominic and team did a great job. Everything covered by war More

by SKIRSCHNER1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic
Jan 03, 2019 -

Gunther Volkswagen Volvo Cars Delray responded

SKIRSCHNER1, that is exactly what we like to hear! In-and-out with no hassle at all. Thank you for servicing your vehicle with Gunther and letting Dominick take care of your engine light needs.

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