Gunther Volkswagen Volvo Cars Delray - Service Center

Poor customer service I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need I dropped my car off at 9:00 am and was told that they would diagnose the problem and call to let me know what was wrong and how long they would need to keep my car. No one called. When I called at 6:00 pm,the service dept. was already closed and the service advisor’s voicemail was full. I only got an update on the status of my car the following afternoon after making three calls to ask for information.. Despite the fact that the car needed to be there from Tuesday until Saturday, for battery malfunction, I was told that I could not get a loaner. After much arguing I was told that I could get a loaner on Friday. The general attitude is that they were doing me a favor offering a loaner while a luxury SUV was under warranty repairs. Additionally, the service representative suggested that I shouldn’t get one because I had returned a loaner on “Empty” which was not true. On a previous occasion, I had received the car with a 1/2 tank of gas and when I returned it, the needle was still on 1/2 and I admitted that I had been in a rush and didn’t stop to top it up as the needle hadn’t fallen below the 1/2 tank level. I used their shuttle service when I dropped my car off and it took 2 hours to get to my destination. The service advisor called the driver and was annoyed that he had agreed to drop me in West Boca even though I had specifically asked the front desk and the driver if this was within their service radius and was told that it was. Overall, the service experience was way below normal standards . Never going back. More

Service great- getting an appointment- challenging I had to call 7 times_ yes_SEVEN times to get an appointment. But once I got it- great! I will go back for future visits. I had to call 7 times_ yes_SEVEN times to get an appointment. But once I got it- great! I will go back for future visits. More

Nice, helpful Gordy was great, very helpful and went out if his way to help me. I was pleased with his service for my first visit there. Thank you Gordy was great, very helpful and went out if his way to help me. I was pleased with his service for my first visit there. Thank you More

A/C issue & 20,000 mile service For years, I have been traveling from Boynton Beach to Coconut Creek for service on my VW. Since I had an emergency situation, I decided to try the Bo For years, I have been traveling from Boynton Beach to Coconut Creek for service on my VW. Since I had an emergency situation, I decided to try the Boynton location. What a pleasant surprise! Every issue was addressed to my satisfaction. The service advisor Lucas was very pleasant and I would definitely ask for him again! My only complaint is that their waiting area for service customers is freezing cold. Other than that, it was a perfect experience!! I’ll definitely be returning! More

Multiple bad experiences This isn’t the first time I have had a bad experience. This past week I made an appointment for a recall on my car. I dropped my car off and about two This isn’t the first time I have had a bad experience. This past week I made an appointment for a recall on my car. I dropped my car off and about two hours later got a call that you have to order the part for the recall. Why did I make an appointment if you didn’t have the part? I got a call yesterday that the part was in and I made an appointment for Monday. I asked if the part was guaranteed mine and was told no and to call Monday morning to make sure the part was there. What?!?! That makes no sense to me. Why would you order the part for me and then can’t guarantee it. More

Tire replacement. Dropped off vehicle for single tire replacement. Took about 30 minutes and I was called to be informed my Tiguan was completed. Receiver when I droppe Dropped off vehicle for single tire replacement. Took about 30 minutes and I was called to be informed my Tiguan was completed. Receiver when I dropped it off was plesent. Cashier at the end of service was friendly. More

Love my rep Dominic - hate the position he is placed by Volv Service reps are great they are burden by promises made by scheduler as to loans and time frames. This is the second time we were promised a loaner Service reps are great they are burden by promises made by scheduler as to loans and time frames. This is the second time we were promised a loaner when scheduling the appointment and when we get there - Dominic has no idea why one was promised, as there are none. More

Great Experience The water pump went in my certified pre-owned Tiguan. Thank goodness for the warranty. Everything was covered including my loaner car and towing. Drew The water pump went in my certified pre-owned Tiguan. Thank goodness for the warranty. Everything was covered including my loaner car and towing. Drew walked me through everything and kept me updated through the process. Could not have been easier. PS the woman working the service desk is a saint. I watched her deal with all kinds of customers and she was calm and friendly no matter what they there at her. More

Always a Great Experience at This Dealer Very busy as usual, but my 10am appt. with Lucas went fine. As Lucas walked away to start servicing, I hit him with 2 tricky questions about other thi Very busy as usual, but my 10am appt. with Lucas went fine. As Lucas walked away to start servicing, I hit him with 2 tricky questions about other things. He did not get upset, did not even blink, but gave me answers including a written estimate. Always a wonderful learning experience for me to see how quick, smart, relaxed and focused-on-customer he is. Where to find a man with all the answers and loaded with caring and commitment to excellence? This dealer already has him in Lucas. More

Excellent Customer Service Kudos to Gordy, he did a helluva good job. He identified my problem, explained how to correct & made it happen as promised, Well done Gordy! Kudos to Gordy, he did a helluva good job. He identified my problem, explained how to correct & made it happen as promised, Well done Gordy! More