Gunther Volkswagen Volvo Cars Delray - Service Center
Delray Beach, FL
655 Reviews of Gunther Volkswagen Volvo Cars Delray - Service Center
Francia 2011 Armada I purchased a used 2011 Armada and it had a break light problem which they took 2 week to repair. Then they affair me a free car wash and return my ve I purchased a used 2011 Armada and it had a break light problem which they took 2 week to repair. Then they affair me a free car wash and return my vehicle with some of the paint missing off the hood. When I bought it to the attention of the service mgr. Mr. Blagoev he told me that they were not responsible. I informed him that I didn't bring it in that way. He then told me that he would call the next day and never did. I called him several times and he never returned my call. I finally got a hold of him by email and he told me that the car was purchased as is. I informed him that I didn't purchase it like that and I didn't bring it in that way. I filed a complaint with the Better Business Bureau. I told Mr. Blagoev that I would like to talk to the general mgr. and I still have not heard back from him. I also have spoken several times to Jose Subia from the service dept. who had seen my vehicle when it came in for repair for the break light. I am very disappointed in the customer service treatment that I received. I will never purchase another vehicle from them or recommend anyone to them. More
Timely service Called our service representative Dominick regarding the car battery. He had the battery replaced, prorated and vehicle returned to us in 90 minutes. Called our service representative Dominick regarding the car battery. He had the battery replaced, prorated and vehicle returned to us in 90 minutes. Dominick is professional and polite. More
Engine light on Excellent and responsive service. Grody was efficient and helpful. It was easy to turn in the car and very quick. I appreciate how they have a stre Excellent and responsive service. Grody was efficient and helpful. It was easy to turn in the car and very quick. I appreciate how they have a streamlined process. More
The service work good phone system horrible The service and staff were excellent. The phone system is the worst I have ever seen. between being transferred to VW service to a complete other Gunt The service and staff were excellent. The phone system is the worst I have ever seen. between being transferred to VW service to a complete other Gunter Dealer, it was horrible. More
Gave us a loaner car"very important!" As we live in Fort Lau Dominick was our service advisor and he took good care of us considering that the service Department was understaffed the week we were there. Vehicl Dominick was our service advisor and he took good care of us considering that the service Department was understaffed the week we were there. Vehicle was returned clean and washed. Nice touch. It's a long drive for us from Fort Lauderdale so a loaner car is a must. I've had other luxury vehicles and it's something you expect especially when it's a warranty issue. More
Time it took to see me and try to resolve my concerns was gr I had some noises in my new Beatles dash and most of them were takin care of - thank you , I’ve owned a beatle in my life and now I own the last versi I had some noises in my new Beatles dash and most of them were takin care of - thank you , I’ve owned a beatle in my life and now I own the last version from VW. More
Warranty Service Grody Abreu provided excellent customer service and the work performed under warranty was a Quality and professional job. Looking forward to getting a Grody Abreu provided excellent customer service and the work performed under warranty was a Quality and professional job. Looking forward to getting all my maintenance done with Gunther. More
Change oil And rotate tires Extremely professional service and very pleasant demeanor through the entire process. Efficient, clean and respectful. Coffee machine served only hot Extremely professional service and very pleasant demeanor through the entire process. Efficient, clean and respectful. Coffee machine served only hot water!hmmmm! This is partly why I am a repeat customer of decades. Vicki Mack More
Car repair Very happy with Drew and his efficient service. He kept in communication with me thru my repair process . I was not happy to see upon picking up my Very happy with Drew and his efficient service. He kept in communication with me thru my repair process . I was not happy to see upon picking up my vehicle after spending several thousand dollars my car was not washed or cleaned ! This is the dealer that I purchase all my vw’s from and obviously that part of the service standard has declined. More