Gunther Volkswagen Volvo Cars Delray

Bait & Switch BAIT & SWITCH AND ALL LIES….all our problems started when I received a call from a customer service representative telling me that they would like to BAIT & SWITCH AND ALL LIES….all our problems started when I received a call from a customer service representative telling me that they would like to pay off my leased 2016 VW Jetta and put us in a brand new one without any additional monthly payments. Our lease was not ending until January 2019 and I told this person not to waste our time if they could not put us in the identical Jetta that we were presently leasing. I was assured that would not be a problem and they set us up with an appointment. When my wife and I arrived at Gunther VW Delray, we were greeted by the customer service person I spoke with and she turned us over to a salesperson. The first thing I told the sales person was we were only interested in the identical Jetta we had right now, at the same monthly payments, or we would continue the lease until it ended. Right away he wanted to upsell us with another model. He said he could work out a GREAT deal. As it turned out, after 3 hours of wasted time, he came up with a new lease way over what we were presently paying. At that point my wife and I got up and proceeded to leave the dealership. Outside the showroom, and on our way to our car, the salesperson and his manager approached us and offered us another deal on a Jetta that was not the same upgraded model that we presently have, but said he could do the deal at the same lease price for a 36 month lease. He would even throw in free window tinting. The vehicle on the lot was not the color we wanted, but he said he could have our color in the next day (Sunday). We went back into the show room to give a $450 deposit and we wanted to see the vehicle before they did any window tinting. As we were signing the agreement we noticed the lease was 48 months and not 36 as we had agreed to. The salesperson gave us some “BS” story why this was a better deal for us. At that point we should have walked away, but shame on us we didn’t. The vehicle never arrived on Sunday. On Monday, my wife called the sales person twice and the call was never returned. At that point we notified the dealer we did not want to do business with them and requested our deposit back. We spent over 5 hours at the dealership and they lied from the very start. I would highly recommend that you DO NOT consider doing business with Gunther VW of Delray Beach. More

Smooth quick process. Dick was a very easy guy to work with and was not pushy at all. We used the Costco auto program and got a great deal. Dick was a very easy guy to work with and was not pushy at all. We used the Costco auto program and got a great deal. More

New VW Tiquan Out of all the VW dealerships in Palm Beach county and Broward county, Gunther VW O.F. Delray Beach is the one to beat!!!! Best prices compared to all Out of all the VW dealerships in Palm Beach county and Broward county, Gunther VW O.F. Delray Beach is the one to beat!!!! Best prices compared to all the others. More

Come to Gunther for your next car Great experience, low key,no pressure. Ask for Dick, he helped us make the right choice for our needs. After sales questions were answered very profes Great experience, low key,no pressure. Ask for Dick, he helped us make the right choice for our needs. After sales questions were answered very professionally. More

Enjoyed working with Dick Uhler at Delray Gunther We saw the car we were interested in on-line, contacted Dick, saw it that day & agreed to a deal. Dick is intelligent, thoughtful , thorough, & wonde We saw the car we were interested in on-line, contacted Dick, saw it that day & agreed to a deal. Dick is intelligent, thoughtful , thorough, & wonderful to work with. We really enjoyed working with him!!! Would buy here again 1000 times over! Thank you Dick and thanks to Kyle, George and your other coworkers! A very pleasant experience. More

Turning a Painful Experience into Pleasantry I have always found buying a car to be a very "painful" experience. Dick Uhler and the team at Gunther Volvo helped make this a pleasant and memorable I have always found buying a car to be a very "painful" experience. Dick Uhler and the team at Gunther Volvo helped make this a pleasant and memorable one. More

super easy purchase Tony Corsentino is super knowledgeable about the product (Volvo) and was very professional and friendly through the whole process. I live 2 hours awa Tony Corsentino is super knowledgeable about the product (Volvo) and was very professional and friendly through the whole process. I live 2 hours away from the store but he managed everything with me over phone or email and had everything set for when I arrived, he never once even suggested to me about having to come to the store to do any "deal", he understood that I lived 2 hours away. I was in and out in under an hour once I arrived (which included the test drive). I would totally recommend Tony and the dealership. I was never passed from sales person to manager etc. Tony handled everything. My only regret is that I now have to wait 3 years before I can purchase from him again. The Finance Manager Kyle Wisdom was also great, all of my paperwork was ready and waiting for my arrival! Thank you Tony and Kyle!!! More

awesome experience This was by far the BEST experience ever buying a car !!! I would recommend this dealership and Troy Hurt to anyone interested in buying/leasing a ca This was by far the BEST experience ever buying a car !!! I would recommend this dealership and Troy Hurt to anyone interested in buying/leasing a car . VERY IMPRESSED More

Fantastic. Not your ordinary car dealership Thank you so much. This was the most painless car buying experience I ever had. Alex Koppelman was fantastic. Everyone was very helpful Thank yo Thank you so much. This was the most painless car buying experience I ever had. Alex Koppelman was fantastic. Everyone was very helpful Thank you again!!! More

Wonderful Dealership From the moment we opened the doors to the showroom, we were approached by smiling, interested and helpful staff. Our salesman, Alex, was knowledgeabl From the moment we opened the doors to the showroom, we were approached by smiling, interested and helpful staff. Our salesman, Alex, was knowledgeable, polite, so pleasant and easy going. This was our third lease at Gunther. We will be back. More