Fields Volkswagen of Daytona - Service Center

I love this place 😍 AWESOME customer service they took really good care of my Volkswagen Jetta . I thought I had a bad oil leak issue and it wasn’t they went through it and showed me it was just a filter really good care of my Volkswagen Jetta . I thought I had a bad oil leak issue and it wasn’t they went through it and showed me it was just a filter that needed to be changed. They also gave. A great savings and a coupon to help . I highly recommend this place thanks again to the team who helped me there especially a lady named Nicole at the front desk . your the best! 🤗😁😇🤩👍 Mari McDowell More

Great customer service. Friendly staff. Nice waiting area with drinks and snacks. Knowledge about their services. Friendly staff. Nice waiting area with drinks and snacks. Knowledge about their services. More

Very accommodating, welcoming and clean! Made an appointment for regular service via email, arrived 15 minutes prior, taken in and was told it would be an hour. On time, my car is serviced Made an appointment for regular service via email, arrived 15 minutes prior, taken in and was told it would be an hour. On time, my car is serviced, washed and ready to roll. I had a couple of questions afterwards and Kevin was courteous and insightful. Really appreciate being treated as a valued customer. More

Absolutely appalling customer service. Found over charges that I as the customer had to correct. Absolutely no attempts to make major problems and inconveniences easier for customer. Ca Found over charges that I as the customer had to correct. Absolutely no attempts to make major problems and inconveniences easier for customer. Car was on lot waiting for a part for over 4 months. When I finally picked up the car today, A/C was not working correctly, immediately went back to dealership and was told a part was needed and would cost $200 to fix. This was after waiting four months for a repair that cost over $3300. All four months, the car sat on lot, I received updates only if I called Plan to establish customer complaint case with corporate office. Lousy service from all levels of management at dealership. Completely disgusted in Daytona More

After reading reviews of this dealership’s service department’s lack of communication, I was able to experience it first hand multiple times. Service Department I dropped of my car for a heater department’s lack of communication, I was able to experience it first hand multiple times. Service Department I dropped of my car for a heater core replacement early for a Wednesday appointment. I was told it would take a couple of days to replace, called on Friday morning multiple times as each phone number and option just rang out. I was finally able to get a hold of someone to ask for an update as I had not heard from the service department. I was told that the service manager was with a customer and would call me back, after not hearing back after multiple hours, I called back at 4pm. I was told he was with a customer and would call back. The service department closes at 6pm and was still with no update so I called back at 5:30. I was finally able to get a hold of the service advisor who then told me they were trying to get the car completed but needed to order another part and would be another week for the part to come in. I asked if they had a loaner car, which they did not have. The new part finally came in on a Monday. They did not start working on in until Tuesday afternoon. I called on Wednesday for a status update and again was told the service advisor was with a customer but would call me back. After no call back I called on Thursday and was able to talk to another service advisor. He went and talked to the service tech who said it was not yet ready that the part would need to be installed and road tested. Finally on Friday, again without receiving a call, I called the service department and was then told that the car is ready. In all it took 3 weeks to repair my car with no loaner and no communication from them personally. When I got to the dealership, they notified me that a dash panel was damaged when reinstalling and would have to be ordered. The panel came in and I made an appointment for it to be installed. I brought the car in for the part to be installed which I was told would take an hour. Unfortunately at no fault to the service department the new panel was not molded correctly and it could not be installed. They informed me that they would have to order another panel. A week later the new panel came in, I was then told it would take 2 hours to install. I made the appointment for first thing 7:30am and dropped my car off the night before hoping they would be able to work on it first thing so that I could pick it up at noon. I did not receive a call that the car was complete by 4pm. I again had to call the service department to see if my car was ready. I was able to speak to the service receptionist who spoke to the service advisor who said it would be ready in about an hour. So even though I had an 7:30am appointment they didn’t even start working on my car until at least 3pm. I picked up my car car that evening to find a 1 foot crease in my dash board where they must have used a board to press down on to connect the dash panels. Sales/Finance Department When I purchased the car I paid for the title/registration and the fees to process. I was given a temporary plate until I received my permanent plate. The temporary plate expired in 30 days, in which I never received the plate during that time. When I was in to pick up my car from the service department. I tried to speak to someone as I had not received my permanent plate yet. I was directed to the sales manager who said the state is sending them next day air and I would have it by Monday. Monday came and still no plate. At this time, my temporary plate is now expired by 2 days. I called the dealership on Tuesday and was told to contact Finance as they do the plates. First time they transferred me the call dropped, so I called back and was transferred to the finance department where I received their voicemail. I left a message with the them that I had not received my plate and would like a call back to discuss the next steps. I did not receive a call back, so I called and received their voicemail again. So, I emailed the State registration/plate email address and they replied that only the temporary plate was filed and no permanent plate was ever processed by the dealership. So on Wednesday I called finance to let them know that my plate had not been processed and again received their voicemail. I called back immediately after but this time requesting sales in which I was able to speak with a sales associate. He said he would check with the finance department and call me back. The gentleman called me back within 10 minutes and told me to come in for a new temporary plate. After they actually processed this I was able to obtain my license plate. It was a great experience when purchasing my car but everything moving forward from there had been terrible in regards to communication. They are difficult to get a hold of and do not call back when promised. More

I hardly ever write reviews online (I only wrote two I hardly ever write reviews online (I only wrote two others since 2012). In this case, I waited one month before writing my review to “cool down” an I hardly ever write reviews online (I only wrote two others since 2012). In this case, I waited one month before writing my review to “cool down” and make sure that my review would be fair and stick to the facts. Did Gunther VW take advantage of me? I will present the facts and let you decide. I have owned cars for 40 years. I now own a Volkswagen Eos 2012. I have always had it serviced at the Volkswagen dealer in my hometown in NYS, and have always been fully satisfied with the service there. While in Florida this summer, the air conditioning suddenly stopped working. This symptom was typical of what happens when an AC unit gets low on refrigerant, so I brought my car to Gunter for a diagnostic. Three hours later, they told me that adding refrigerant did not fix the problem, and that I needed a new AC compressor. The AC controller was powering the compressor, but the compressor clutch did not work. This was hard to believe because (check it online) a damaged AC compression is supposed to make a xxxx of a noise when the AC is turned on, and I had heard absolutely zero noise whatsoever in this regard. But, I gave them benefit of the doubt, and agreed to the repair (mainly because time was of the essence, leaving no other option). They told me I had to pay $1023 ahead of time for the part because they did not have it in stock and it had to be special ordered. It took a week for the part to get there. While waiting, out of curiosity, I found the same part on a VW OEM parts website, significantly cheaper than what Gunther quoted me, but I did not make a fuss out of it as it was too late to do anything about it. After they received the part, I dropped my car on a Friday, for them to install the new AC compressor. As I had not heard back from them by end of day, I called to ask what was going on. They told me they would have to keep the car overnight because no power was reaching the unit, even though (strangely) there had been power going to the damaged compressor before. They “had to figure out the cabling problem,” so they needed to do more troubleshooting. I called them up again by the end of the day on Saturday, because I had not received any update during the day, and they told me that they only had one technician on staff on Saturdays because they pretty much only did oil changes on those days, and he had been too busy between oil changes to spend enough time with my car to figure out the problem. On the Monday I gave them another call because I had not received any update. They told me that it was a very difficult wiring problem, that they still had not figured it out, and that they would keep me posted. Later that week, they eventually called me to inform me that they had called Volkswagen to get help to figure out the wiring issues, and that the problem was that the AC controller in the dashboard was not sending power to the compressor and had to be replaced, and that it would be an additional $800 for that part (plus labor) to replace. This was a part that (again) they did not have in stock and had to order. It took another week. They kept my car the whole time. I specifically requested to get the old AC controller back when the repair was done (Florida law allows customers to get the defective parts back if requested). Again, they did not call me to tell me that the repair was complete; I had to call them up to confirm that the repair was completed and the car was ready for pickup (14 days after it was dropped off). Back home, I found out that they had not left the old AC controller in the trunk, and I had to drive back there to get it. In the end, it cost me $2333! For this one-month saga, two weeks without my car, the high total cost of the repair, the strange explanations received (that I too often had to chase), and the suspicion that technician competency was not what I would have expected from a VW dealership, I believe this deserves a zero-star rating. I nonetheless give them one star in recognition that I was able to get a loaner during the two weeks they kept my car (apparently, I was lucky, as they told me that there was a two-week waitlist for loaners). Incidentally, now back in my hometown hundreds of miles away from Gunther, opening the hood for the first time since that unpleasant visit to Gunther, I just discovered that the plastic engine cover is missing. That part is not necessary for the engine to work, but it is forever lost and the engine is more exposed without it. In hindsight, I should have believed the other negative reviews posted by others and should have never brought my car for service to this dealership. For sure, I will never ever go back again, and cannot recommend their service department to anyone. More

Terrible service dept, even worse service manager. Service dept is awful here. I have bought 8 new cars over the past 10 years, all makes, this is by far the worst service dept and more so, worst serv Service dept is awful here. I have bought 8 new cars over the past 10 years, all makes, this is by far the worst service dept and more so, worst service manager (Kevin) I have ever had to deal with. Two trips...first simple oil change, made appointment, was told 30-45 min....took two hours and they left oil residue all over the engine cover. I didn't say anything, figured bad day for tech. Went back again for another simple oil change and tire rotation. Again made appointment, told them I needed it done in a timely manner due to work. I was told no problem. It took almost two hours. But that is not the worst part, they damaged my car and Kevin basically made like I made it up and was a lier. I know for a FACT the damage wasn't there before as I keep my cars mint. The service manager Kevin was obnoxious and beyond rude...and this was a manager remember. All the VW Facebook groups said stay away from this place, guess I should have listened. STAY AWAY unless you want your car messed up and to be called a lier by a classless service manager. More

Best car. buying experience I've ever had - an I'm 53 Lifetime customer for sure!!!! My twin daughters bought TWO VW Beetles!! - Best sales guy I ever dealt with - Michael Pearce, courteous, caring, too Lifetime customer for sure!!!! My twin daughters bought TWO VW Beetles!! - Best sales guy I ever dealt with - Michael Pearce, courteous, caring, took the time as if it were his own daughters!!! You couldn't be in better hands!! I wouldn't definitely buy from these guys again. More

Oil Change Went in to dealership for oil change on 2017 Tiguan, asked to look at 2018 Tiguan, was impressed with additional cargo space and warranty. Salesperso Went in to dealership for oil change on 2017 Tiguan, asked to look at 2018 Tiguan, was impressed with additional cargo space and warranty. Salesperson, Chuck McDonald was very helpful and made the process go smoothly. More