Gunther Volkswagen Daytona Beach

They'll do anything to make a sale. I bought a used Jetta from Fields Volkswagen of Daytona in September 2016. When purchasing the vehicle, I was told that it was fully maintenanced and I bought a used Jetta from Fields Volkswagen of Daytona in September 2016. When purchasing the vehicle, I was told that it was fully maintenanced and I would not have to bring the car in for another year (12 months or 10,000 miles). I signed all of the paperwork regarding the inspection of my used car, noting that nothing was wrong with the car. As I pulled into my driveway at home for the first time, I noticed that there was a small crack in the windshield, which has now begun to spread. Can't wait to replace it! About a week later, we had a heavy, Florida rain for which I was on the highway for, I turn on my windshield wipers and they're completely worn out, consequently, I had extremely low visibility and had to pull off the highway until it finished raining and have them immediately replaced. About two months after owning the car, the service light comes on for regular maintenance. I called the dealership to complain, because I was originally informed that it would be 12 months/10,000 miles before I had to perform regular maintenance on the car. The dealership did nothing to rectify the situation, so I took it to another dealership who did some digging on the car's maintenance history. The car was serviced at 6,000 miles with the original owner and then never serviced again (I purchased the car at 13,000 miles on the odometer). That cost me $366. Not only will this dealership do anything to make a sale, they don't ensure that their used vehicles are safe before selling them. Nor do they care about rectifying the misinformation that their salesmen spew. Would not recommend for purchasing used cars. More

Great experience! If you are looking for a new or used car, you should come see David Diaz. David was very efficient and knowledgeable. He made my buying experience a v If you are looking for a new or used car, you should come see David Diaz. David was very efficient and knowledgeable. He made my buying experience a very pleasant one! Thanks again David!!! More

David Diaz was a very knowledgeable and courteous salesperso The the salesman David Diaz was very knowledgeable and courteous would recommend this dealership to anyone Pleasant dealership from the beginning to t The the salesman David Diaz was very knowledgeable and courteous would recommend this dealership to anyone Pleasant dealership from the beginning to the end no pressure it's a 10 star More

Awesome experience! We worked with Adam, Michael and Joe to purchase our 2016 Beetle Dune. Salesman and Sales Manager, Adam and Michael worked to provide information for We worked with Adam, Michael and Joe to purchase our 2016 Beetle Dune. Salesman and Sales Manager, Adam and Michael worked to provide information for us - over and above the usual car specs. We appreciated the fact that they were willing to pursue all avenues to provide us with our (likely) unusual equipment request! They were experienced and knowledgeable about VW products and the car buying environment. They treated us with courtesy and respect. We happily purchased our new car from Fields at what we thought was a fair price. We would like to mention Joe who stayed late to finish with the paperwork.... and service who made sure our new car was detailed before we drove home! I would buy from Fields again and recommend enthusiastically!! More

Great experience Got my very first car over here, the people here are awesome and nice. They did their best to let me get the exact car I wanted! Got my very first car over here, the people here are awesome and nice. They did their best to let me get the exact car I wanted! More

Great Experience Anthony was extremely helpful throughout the entire process. This was my first time buying a car and he helped me feel comfortable with the entire pro Anthony was extremely helpful throughout the entire process. This was my first time buying a car and he helped me feel comfortable with the entire process and to stay within my budget. My Jetta is nicer than I could have imagined and the no hassle process makes it even better. More

Best Car Buying Experience Ever!!!!! Just purchased a new VW Passat. Diane was our salesperson. She was very organized, very knowledgeable, and very professional. She introduced us to Just purchased a new VW Passat. Diane was our salesperson. She was very organized, very knowledgeable, and very professional. She introduced us to the sales department manager and we negotiated a price with no pressure and no haggling. This was truly a great buying experience. More

Diane Karel, Michael Pollard, and Tom Perry all helped me get into the exact vehicle I wanted. Diane was extremely helpful, kind, and knowledgeable. If all my car buying experiences could be li all helped me get into the exact vehicle I wanted. Diane was extremely helpful, kind, and knowledgeable. If all my car buying experiences could be like this, I'd be a very happy person. Even when there was a moment I may not have been able to get what I wanted, Michael and Tom stepped up and made my dream a reality. Thank you so much for such a good experience. More

No response from the GM Well, 10 days after I posted the comment in April, one of the GM's Tom Perry posted a reply apologizing and asked me to call or email him. I tried to Well, 10 days after I posted the comment in April, one of the GM's Tom Perry posted a reply apologizing and asked me to call or email him. I tried to email 2x and still have no reply. "Customers are not priority once you are out the door" Well a week has gone by since I was asked to call or email Tom Perry - General Manager in my post below. I emailed within an hour of getting the message. I have yet to hear from someone again. More Employees dealt with Tom Perry - General Manager Did you find this review helpful? YES 1 My Review of Fields Volkswagen of Daytona Mongus73 4/27/2016 Reason For Visit Sales (Used) "DO NOT buy a used car here!!! " Long story short, I made an offer on a used car, they accepted, I went to test drive it. When I got there that Saturday it is was raining and grey sky covered so the test drive was very short and any obvious defects in the car were not visible. I told them I’d pick the car up on Monday because my credit union needed something from me and couldn’t process till Monday. On Monday, I went after work to pick the car up. After being stuck in traffic 2.5 hrs because of a couple accidents on I-4 and it being already 1830, I just wanted to get in and out because I had got dropped off there and I had a drive back home to Orlando. Before leaving the salesman “Andy” and I were looking at the vehicle (now that we could see it in day light) and saw there was a huge gash in the sidewall of the front passenger side tire. Since the tires didn’t match I figured I would just get two new matching tires to the rear two that were in good shape. I should have been thinking, “what kind of inspections does your automotive shop do and is this not a concern or safety issue, after all there is a large flap of sidewall just hanging off?” But I didn’t think that way and was just thinking I was exhausted and wanted to go home. I got home dropped it at firestone to get the new tires put on, come to find they couldn’t do an alignment because of the front strut and mount possibly being bent. They’d have to take a closer look to determine. I called the dealer and spoke with Andy who then relayed the info to the sales manager. That person told him to tell me sorry, you bought it as is so they can’t do anything for me. If I wanted to, he offered to have my car in the shop to inspect the strut and mount for an hourly labor charge. Needless to say this was the second and last car I buy from that dealership and any Fields for that matter. If that’s the way they are going to inspect vehicles that obviously have safety concerns and treat repeat buyers, then I am out. So now 3 weeks later, I still don’t have my car because it’s still being worked on and having issues with the suspension dealt with at the shop. The car fax print out they gave me showed nothing however they did not give me the e-version where I can click on the service record links. I am guessing this car did a Dukes of hazard somewhere and the person traded it in just because he knew it was badly damaged and didn’t want a negative equity trade due to an accident. So much for their safety inspections they don’t seem to look at tires. More

We just purchased a BEAUTIFUL, PREVIOUSLY LOVED Fiat 500 I told Diane Karel what we were looking for, and she kept trying until she found us the perfect car. She was even willing to bring it by to show it to I told Diane Karel what we were looking for, and she kept trying until she found us the perfect car. She was even willing to bring it by to show it to us. The car checked out great and was a really good deal. If you're looking for a new or used car Diane at Fields VW in Daytona is your go to person! Everybody at the dealership was a pleasure to deal with and we love the car. More