Gunther Pre Owned Fort Lauderdale - Service Center

Jimmy Gonzalez BEST Car Advisor I have been going to Gunther VW for over a decade. First VW owned was for over 12 years and I continued having it serviced at the Gunther VW service I have been going to Gunther VW for over a decade. First VW owned was for over 12 years and I continued having it serviced at the Gunther VW service depart. Primary reason - JIMMY GONZALEZ! I was very fortunate to come across a trustworthy and knowledgeable service advisor. Truthfully, had it not been for him, I know once my cars' warranty expired I would have not serviced my car at a dealership due to higher prices, HOWEVER, knowing I'm receiving an honest diagnoses and confidant in the repair(s) / maintenance(s) I'm a repeat customer. So much so, that I purchased another VW! More

Took over an hour and a half for an oil change. Had an appointment yet I had to wait for close to 2 hours for a simple oil change. I was then told I needed a new tire and was going to be charged alm Had an appointment yet I had to wait for close to 2 hours for a simple oil change. I was then told I needed a new tire and was going to be charged almost $30 to put it on but my old tire was already off? More

Canadian car needed repair My windshield was badly damaged after a rock hit it driving down to Florida from Canada. It was repaired within 2 days. My extended warrantee covered My windshield was badly damaged after a rock hit it driving down to Florida from Canada. It was repaired within 2 days. My extended warrantee covered most of the costs which was great. However the process was new to this dealership and so it took some time to sort out how it would get paid for, etc. everyone at the dealership was courteous and helpful and willing to do what was needed to have this work out for me. More

Service Rob was wonderful in assisting me with my car and maintence. He was very honest and highly recommend him! I will definitely be coming back to this Vol Rob was wonderful in assisting me with my car and maintence. He was very honest and highly recommend him! I will definitely be coming back to this Volkswagen dealership More

Amazing, friendly reception, interest for resolve my problem Alessandro from customer service is great, take time for explain every solution to my problems in my car. The time for fix my car is very good When p Alessandro from customer service is great, take time for explain every solution to my problems in my car. The time for fix my car is very good When pick up my car is very clean, appreciated. More

Too long I arrived at 7 am to be first in line and it took 4hrs to complete a 30,000 mile check-up. Disappointed with Jose Saldana I arrived at 7 am to be first in line and it took 4hrs to complete a 30,000 mile check-up. Disappointed with Jose Saldana More

THE BEST CUSTOMER SERVICE I HAD IN 24 years The attention, attitude and the following of procedures and proper customer follow up were qualities I have never experienced at the level the service The attention, attitude and the following of procedures and proper customer follow up were qualities I have never experienced at the level the service manager Alessandro Motta , I wasn’t driving a new top of the line model but the service was indeed a 5 star .Even if at the end due to a discrepancy in my warranty (not dealer related)the service couldn’t be performed,Mr Motta stayed on my sideto help me until the very end. Outstanding, nothing less than that, hopefully this review will be used to raise the standards nationwide. More

It was great Airbag replacement, it took me about 2 hours of wait. But they did it and hopefully it is worth it for my safety .was place and great environment ,fri Airbag replacement, it took me about 2 hours of wait. But they did it and hopefully it is worth it for my safety .was place and great environment ,friendly employers .I strongly recommend this dealer for service or any needs ! More

General Services Excellent customer service with helpful advice from a caring staff (Rob) in the service bay. Definitely my best experience at a dealership. I would hi Excellent customer service with helpful advice from a caring staff (Rob) in the service bay. Definitely my best experience at a dealership. I would highly recommend this Volkswagen location. More

Above and Beyond Rob is personally my go to guy. He explains and actually educates me on my car, parts, and the systems. Very patient as I have come in at one time wi Rob is personally my go to guy. He explains and actually educates me on my car, parts, and the systems. Very patient as I have come in at one time with guns BLAZING. He knew exactly how to diffuse my steam. All the guys are friendly and its good to see the same faces..this says alot about the commitment. I hope you are treating these guys well! More