Gunther Mazda

Gunther Mazda responded

SOFIARAMOS81, the Gunther Mazda service center allows you to experience a comfortable wait while we take care of your Mazda's servicing needs. We're thrilled to hear how our facility allowed you to stay productive during your visit with us. Thank you for your feedback and 5-stars!

Gunther Mazda responded

Stephan, it sounds like Gunther Mazda continues to be there for you in all your servicing needs. Thank you for relaying the quality service we have provided to you during your previous visits with us.

Gunther Mazda responded

Mouradsamer, Terri continues to show our customer's how committed she is to serving their needs and earning their satisfaction. It sounds like your visit was no different! Thank you for recognizing her efforts and rewarding us with your positive review.

Gunther Mazda responded

LAST1, congratulations on your 3rd Mazda5. We are delighted to know how much you love your Mazda and the new technology it features. Thank you for being a customer of the Gunther Mazda family for the third time around!

Gunther Mazda responded

Dal, we are excited to know that our services are always up to par and continue to exceed your expectations. Thank you for complimenting our efficient services and comfortable facility.

Gunther Mazda responded

HUMANSNOWBALL, your 5-star review is greatly appreciated and we thank you for confirming how Teri continues to deliver you the best service experience around.

Gunther Mazda responded

STEWKLAW, your loyalty and continued business with the Gunther Mazda family have not gone unnoticed. We are truly lucky to have earned your business for over 21 years and 12 Mazda vehicles. Thank you for your business and support!

Gunther Mazda responded

Edward, after receiving your review, we have reached out to our service center who was able to shed some light on the situation you are experiencing. Due to the location in which you live, the damage to your wife's brakes was caused by the salt water in the air. We offered to replace the brakes as a one-time goodwill jester but we can't keep extending this courtesy to you. Remember, Mazda USA also granted you "Good Will Money" in order to help assist you with the repairs. We are disappointed to receive your review as it does not accurately represent the experience you received with Gunther Mazda and Mazda USA. Understand that our service department has been more than generous in offering you help but as long as there is that much amount of salt water in the air, you will continue to experience this issue. Thank you for your time.

EDWARDMAHLER responded

First I live 4 plus miles from the ocean. When i purchased these cars no one ever mentioned that i might have rear brake problems due to living in south Florida. The problem is of madza poor quality. Why is it that the front brakes are fine and only the outer rear pads wearing out at 6k miles. After doing research I have found that this been a known issue with Madza . In 2015 Madza issued service bulletin to cover rear brakes under the 3yr 36. The front brakes are parked in the same place as the rears. Yes, Madza on there own did cover some of the cost, but they did it for customer loyalty and I did thank them for it. Gunthet Motors did nothing for me, I even sent an email to Mr Gunther to speak to him about this but I never got any kind of reply. Obviously, the service manager does care about retaining customers. I figured your cost to repair the 2 cars would have been about $225. So now when theses leases are up in 18 momths there is no way I am buying from Gunther Motors. Maybe he should think about in the future.

Gunther Mazda responded

Mazda14, our customer's know that servicing their vehicle with Gunther ensures quality maintenance and repairs performed by Certified Mazda Technicians who know their vehicle best. There are other service centers who offer cheaper labor rates/prices, but you cannot guarantee that you will receive quality work and the authenticity that Gunther Mazda can assure with the use of OEM parts. If you are looking for additional savings, feel free to check our website. We consistently update it with new coupons and promotions that help our customers to save on their services.

Gunther Mazda responded

Ramona, your review does not accurately depict the service and care that you experienced at our dealer. At the time your vehicle had arrived for a recall, your service advisor had noticed the level of oil sludge found and informed you that you were in GREAT need of an oil change. Your vehicle was reported at 114,542miles and no oil change was recorded for 27,318 miles. Understand that oil sludge can be a major contributor to internal combustion engine problems, and can require the engine to be replaced if the damage is severe. It's unfortunate to receive such negative remarks for merely saving your engine before it caused you further, more permanent damages