Gunther Kia of Fort Lauderdale - Service Center

Disappointed and Frustrated! If you ever have any bodyshop claims needed to be taken care of and sent to Kia Customer Service, I do advice you to not take your vehicle to this dea If you ever have any bodyshop claims needed to be taken care of and sent to Kia Customer Service, I do advice you to not take your vehicle to this dealership. They will not help you speed the process along, at all. Service advisors lie to your face pretending to be concern about your problem, and never get to actually work on getting your claim submitted to Kia Customer Service Care. Communication seem to be not their team greatest strength either. Ever try calling the service department in an attempt to get the situation of the claim straighten up, well then, good luck because it seems they are not so good at keeping records of the claims customers make either. During all my attempts to get my claim process, not ever once I received a call back from the service advisor who helped me (Kenny Lopez, Service Advisor) even though I requested several times to speak to him, nor did the lady working on my case at Kia Customer Service Department. I would have rated this Kia dealership with 5 starts because since I moved from NC I have not found any decent Kia dealerships in South Florida. But, the fact I was not ever able to get my bodyshop claim processed, submitted, and solved, due to the tediousness of the whole process (I did not wanted to start the claim all over again and go to another dealership to do so) and the noncooperation of Gunther Kia, makes me give them a one start. I would give them a minus five(-5) start rating if I could. More

I have been having a wonderful relationship with Gunther Kia every since I purchased my Kia Optima 2 years ago. When I take my car in for its service maintenance, I am met by very pleasant representatives, Kia every since I purchased my Kia Optima 2 years ago. When I take my car in for its service maintenance, I am met by very pleasant representatives, that are willing to serve customers, with a smile! I feel great, as a female, to be able to trust the word of the auto workers and know that they are the best in their field, when servicing my vehicle. More

Great customer service! Love them! They were very helpful to me! Therefore I will recommend any friend or family to come here. Thank you again! to me! Therefore I will recommend any friend or family to come here. Thank you again! More

Best service. Honest and fast. John Adams is an honest man and supervised my visit. Thank you for repairing my car so fast. I appreciate the service. man and supervised my visit. Thank you for repairing my car so fast. I appreciate the service. More

Routine servicing Great service. Check engine problem was diagnosed, found and repaired. Following service repair, the tire rims were throughly cleaned from brake dus Great service. Check engine problem was diagnosed, found and repaired. Following service repair, the tire rims were throughly cleaned from brake dust and dirt which was a great help and time saver. More

Good Service I had neglected my car for quite a while before bringing it up to Gunther Kia for some maintenance. Everyone I dealt with was polite, efficient, and p I had neglected my car for quite a while before bringing it up to Gunther Kia for some maintenance. Everyone I dealt with was polite, efficient, and professional. Since I didn't have someone else to give me a ride home, I had to wait at the shop, and they told me how long it would take. When they found why my engine light was on, they told me immediately what the problem was and how much longer I'd have to wait. In the end, they had to work past closing hours, but they got me my car and it feels and runs beautifully. The waiting room is clean and there are some semi-private computer desks where I was able to plug in and take care of some work while I waited, too. More

Service is always fast and very good and my car is returned cleaner than I brought it. Facilities are very good too and people are very courteous returned cleaner than I brought it. Facilities are very good too and people are very courteous More

Great service and service advisor.Car was delivered fast Great service and service advisor. Car was delivered fast and clean. Extra services were offered and waiting area had all necessary items to make my Great service and service advisor. Car was delivered fast and clean. Extra services were offered and waiting area had all necessary items to make my stay comfortable. More

Did an excellent job of getting me in and out of the dealership. Immediately greeted me when I drove up, logged my needs, and sent my car back to the service area for servicing. dealership. Immediately greeted me when I drove up, logged my needs, and sent my car back to the service area for servicing. More

After a 8 hr flight I arrived to find my car had trouble. Called Gunther and spoke with Gary. He said cmon! Got there and was inspected, repaired and on the road within hours. Gary and Gunther saved the day! Called Gunther and spoke with Gary. He said cmon! Got there and was inspected, repaired and on the road within hours. Gary and Gunther saved the day! More