Gunther Kia
Fort Lauderdale, FL
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HORRIBLE experience buying car, contract lost multiple times Unfortunately, my first time car buying experience has turned into a NIGHTMARE when dealing with Gunther Kia. It was the normal car buying experience Unfortunately, my first time car buying experience has turned into a NIGHTMARE when dealing with Gunther Kia. It was the normal car buying experience when purchasing the vehicle. When I was called back 2 days later to resign the contract, I understood why some changes were made. However, it is now 2 MONTHS after purchasing my car and they still have NOT processed the paperwork, I still have NOT received any kind of payment information, I still do NOT have a permanent tag! My 2nd temporary tag has just expired and Gunther Kia will not issue a replacement until a survey was performed, but I was advised by Kia the survey could not be completed until a 2nd payment is made. However, I have not received any documentation from a finance company advising my payment is due! I had already paid my 1st car payment directly to the dealership and was assured that this would be resolved by the time the next payment is due, that proved to be a lie. I have tried in good faith to contact the dealership on MANY occasions to get this resolved, but no one can come to the phone or return my calls. As you can see, it has been an endless horrific loop of empty promises from numerous individuals at Gunther Kia, and no one at this dealership has taken ownership of this issue to resolve it. More
ill tempered, obnoxious If you like to get humiliated, visit this person. Bunch of arrogant, high headed sales staff. Do not ever complain about anything at this store, they If you like to get humiliated, visit this person. Bunch of arrogant, high headed sales staff. Do not ever complain about anything at this store, they will kick you out of the store, had worst experience. More
Worst Service Experience - Even by Kia Standards Most useless service department I've ever encountered (have owned the Kia for two years now, which makes me an expert at bad service). My first try t Most useless service department I've ever encountered (have owned the Kia for two years now, which makes me an expert at bad service). My first try to get an appointment was a joke. Got transferred several times, and on hold for a while, so I gave up and went to a dealership in Palm Beach County. The second time around, I actually got my appointment set pretty painlessly. However, I arrive at the dealership only to find out that appointments have no meaning to them. I would have to sit there for 2 hours, as it was a first-come first-served and walk-ins get the same treatment as appointments. Walked away and set an appointment at the dealership in Palm Beach where they actually understand the meaning of appointments and the value of a customer's time. Not mention that I got lost in the fustercluck that is their dealership and every single employee I encountered and asked for help was rude. If you like being mistreated, than this is the dealership for you. More
EMPLOYEES I HAVE KNOWN DEVIN LILADRIE FOR 10 YEARS NOW. WE MET WHEN I BOUGHT MY FIRST CAR AT 16 AND HAVE FOLLOWED HIM THROUGH THE YEARS. I WAS REFEREED TO OMAR I HAVE KNOWN DEVIN LILADRIE FOR 10 YEARS NOW. WE MET WHEN I BOUGHT MY FIRST CAR AT 16 AND HAVE FOLLOWED HIM THROUGH THE YEARS. I WAS REFEREED TO OMAR NOW THAT DEVIN IS NO LONGER IN SALES AND I HAVE HAD NOTHING BUT THE BEST SERVICE. I ALWAYS REFER ANYONE TO KIA AND LET THEM KNOW DEVIN OR OMAR WILL ALWAYS GIVE NOTHING LESS THAN EXCELLENT CAR BUYING EXPERIENCE. More
Leasing a new Sorento My wife and I needed a new family vehicle for our family of six. We contacted Gunther Kia, and were impressed with the knowledgeable and helpful staf My wife and I needed a new family vehicle for our family of six. We contacted Gunther Kia, and were impressed with the knowledgeable and helpful staff. We met first with Kirk, who helped us select the right Sorento for our needs. He answered all of our questions, and was very patient. Then, Albert Feyto led us through the financing process with grace and understanding, and left us feeling like we were getting a great deal on a great vehicle. Their commitment to the brand, the dealership, and (most importantly to me and my wife), to US and our needs, made the difference. We drove over an hour to get to the dealership, and we will do the same when it's time to lease another car. Kirk and Albert made our first experience leasing a car a GREAT one! More
Satisfaction Guaranteed! I am finally submitting this review as promised with my sincere expression of appreciation to Kirk Jackson and Albert Feyto for making it possible to I am finally submitting this review as promised with my sincere expression of appreciation to Kirk Jackson and Albert Feyto for making it possible to afford my new Kia Cadenza. Thank you for being so kind and respectful and for all of your hard work. You went out of your way to make sure I was happy with my car. It was truly an amazing and outstanding experience. I continue to recommend Gunther to family and friends. Wishing you the best and much success! Robin Ganley More
Outstanding From the moment I walked in, to the moment that I left, I felt nothing but relaxed. Staff is very welcoming and most importantly, I never felt pressur From the moment I walked in, to the moment that I left, I felt nothing but relaxed. Staff is very welcoming and most importantly, I never felt pressured. Brian Quach and Albert Feyto made this experience amazing (for the 5th time). I will and have HIGHLY recommend this dealership to everyone I know. Thank you Gunther Kia for another amazing experience. -Jorge Vidal More
Kirk Jackson is TOP NOTCH! Albert Feyto makes it happen! Gunther Kia is the place you'll want to be, should you find yourself in the market for a new car. I had the good fortune of working with Kirk Jackson, Gunther Kia is the place you'll want to be, should you find yourself in the market for a new car. I had the good fortune of working with Kirk Jackson, who made the process an over-all great experience. I decided on the K900 and Kirk was patient, informative, friendly and professional. Let's face it, car dealers have a job to do, and that's to "move product," just like any other business...and some do it better than others. It's the people who make the difference. I was well served and feel great about my new Kia and I will certainly return to Gunther Kia in the future. If you are in the market for a car, you NEED to stop by Gunther Kia to check it out. Everyone you will encounter there is friendly and helpful. And if you're lucky enough to work with Kirk Jackson, you will never go anywhere else for your automobile purchases. They give you the best deal possible, and they go above and beyond to make sure you are happy with your purchase, long after the deal is done! More
So far 4 cars with Gunter - and probably next 4 2 Mazda and 2 Kia. Very pleased with the purchase experience for all 4. Some aspects are the same as any other dealer (wait time, delayed sales proces 2 Mazda and 2 Kia. Very pleased with the purchase experience for all 4. Some aspects are the same as any other dealer (wait time, delayed sales process, sales workflow, etc), but the people at Gunter have made the difference. Everyone has been nice and very accommodating. I foresee my future cars will be from Gunther. More
"Cody Clinton Has Soul" I walked into Gunther Kia with very low expectations due to other dealership horrors. After my very first handshake with Cody, I knew this was going I walked into Gunther Kia with very low expectations due to other dealership horrors. After my very first handshake with Cody, I knew this was going to be so different and I was so right. What a friendly, informative, and very patient employee that Gunther Kia is fortunate to have on their team. It was such a great experience and it was the first time I have ever felt good about spending that kind of money on anything. Not only was Cody responsible for me buying my very first brand new car, but he's the one who was responsible for giving me a little "SOUL"; kia soul that is. -Denise F. More