Guntersville Chevrolet - Service Center

friendly staff found problem with my car fixed in timely manner great place to do business with great deals on a vehicle new or used manner great place to do business with great deals on a vehicle new or used More

I took my Equinox to have the oil changed, tires rotated and have the battery checked that had failed me several times before going on a trip 400 miles from home. The battery is new and the cables were cle and have the battery checked that had failed me several times before going on a trip 400 miles from home. The battery is new and the cables were cleaned and pads put on it to keep the corrosion from creating the problem again. The service was reasonably timely and the service guy was nice and kept me updated. Fast forward to my trip, I was stranded in a 98 degree parking lot with my granddaughters when my car wouldn’t start! a kind man helped us get it started and I immediately looked for someone to look at it again. I took it to a local repairman who replaced the terminal and it has been fine ever since. He only charged me $33. We have bought every car in the last 25 years from Bob Hembree/Dale Benton and had all of our service there. I’m not sure I can trust my business to them again. It was a simple fix and one that I had to have done 400 miles from home and caused my and my granddaughters lots of stress. More

I was told my car had an automatic start but it did not. One was put on it, so all turned out well in the end. One was put on it, so all turned out well in the end. More

Service was fast and I was provided with information that I had asked for regarding the care and maintenance of my vehicle. Very polite, professional team! I had asked for regarding the care and maintenance of my vehicle. Very polite, professional team! More

Fred (I believe that was his name) was so nice and professional. One of the nicest experiences I’ve had at the dealership. He’s top notch. professional. One of the nicest experiences I’ve had at the dealership. He’s top notch. More

New tires The service department is awesome and took great care of me. Everyone was friendly, professional and a pleasure to work with. The waiting area was The service department is awesome and took great care of me. Everyone was friendly, professional and a pleasure to work with. The waiting area was very clean. More

Service is okay, but I think the service managers saw my wife and said let’s add up a bill. Need tires at 20000 miles is ridiculous on a Chevy vehicle. We had them check by someone else who said we didn’t n wife and said let’s add up a bill. Need tires at 20000 miles is ridiculous on a Chevy vehicle. We had them check by someone else who said we didn’t need them right now. Price quoted for tires is high at least 100 more than we can purchase elsewhere. More

Had a 90,000 mile service done on my 2016 Chevy Silverado LT; work was done in a timely and professional manner. Fred was great LT; work was done in a timely and professional manner. Fred was great More

First off the staff is very friendly but if you want to wait forever to get your oil changed then this is your place there was 2 people ahead of me when I got there and an 1 hour 15 min later there was sti wait forever to get your oil changed then this is your place there was 2 people ahead of me when I got there and an 1 hour 15 min later there was still 2 people in front of me of all the times I’ve gotten my oil changed there very rarely is it not at least 2 hours later before they are done More

Receptive and obliging Although my current vehicle was purchased from the prior dealer, I have continued to make the 35 mile drive to this dealership for all my service need Although my current vehicle was purchased from the prior dealer, I have continued to make the 35 mile drive to this dealership for all my service needs. During the Covid-19 scare, Saturday service was done by internet scheduling only. Missed that fact and made the drive without a thought. Service writer, after short discussion, worked me in without any issues and little wait time. That won't happen often in this day and time. They were very obliging. More