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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
515 Reviews

515 Reviews of Guntersville Chevrolet - Service Center

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August 07, 2021

Fast service. Devin was very friendly and well explained. Not so much with the lady, she was unfriendly and left me standing at the door. More

by cristina_26c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 09, 2021 -

Guntersville Chevrolet responded

Thank you for your honest feedback, Cristina! We're so sorry that happened. We will be sure to discuss this with our team. Have a great day!

August 05, 2021

Staff was very friendly and helpful. Got my vehicle repaired quickly. Service writer called and confirmed symptoms and then when vehicle was ready to be picked up. More

by Brian Walls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 06, 2021 -

Guntersville Chevrolet responded

Hello Brian, Thanks for the kind words. I hope you have a GREAT weekend! Jason Lanigan Service Manager

August 04, 2021

They fixed my car but charged the crap out of me. They do quality work but very expensive. Devin was ok. Not full of alot of information.. More

by Watchley1111
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 17, 2021 -

Guntersville Chevrolet responded

Thank You for the review. We value each customer and strive to provide a service that exceeds the cost of those goods. I would love to speak with you and review the charges for your services. Also, if there was any additional information I could provide you I would love to do so. Please call me, Bruce Moss General Manager 256.582.5603

August 03, 2021

My trip this time to Guntersville Chevrolet was very enjoyable for me the reason is cause the employees at the auto department was very friendly and fast getting my oil changed and yes i would recommend More

by lbozarth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker, Jason Lanigan
Aug 18, 2021 -

Guntersville Chevrolet responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2021

They left coolant hoses loose, sensors unplugged and burnt, 2qts low of oil, car almost blew up on the way home after Chevrolet worked on it. More

by SS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Devin Tucker
Sep 08, 2021 -

Guntersville Chevrolet responded

Hi, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to our general manager, Bruce, directly at (256) 582-5603 when you have a chance. Thank you, and we look forward to hearing from you.

August 03, 2021

Always come here for service. We always receive friendly, fast service. Service writers always go above and beyond to take care of me. Waiting area is comfortable and clean. More

by Appletuesday
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 17, 2021 -

Guntersville Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you for choosing Guntersville Chevrolet and we hope to see you again.

August 02, 2021

They were courteous and Claim while they serviced my vehicle. They change the passenger side airbag and left my vehicle in excellent condition.I would recommend this dealership. More

by RODNEY.KNIGHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devin Tucker
Aug 18, 2021 -

Guntersville Chevrolet responded

Hi, we want all our clients to have a comfortable and stress-free experience with us! If you're ever in need of more help, please let us know!

July 29, 2021

Fred was very helpful, and the wait time wasn’t too bad. The service was for a good price. He also offered me water and everything. More

by Emily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred is the one who always helps me when I come in. He’s one of the kindest and most genuine people I’ve met., Devin Tucker
Aug 16, 2021 -

Guntersville Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

July 20, 2021

The people are very nice and helpful. I had a great experience. Service took a reasonable amount of time. I would recommend them to others needing a car serviced More

by jazzzhayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 19, 2021

Everyone at Guntersville Chevrolet is very friendly and helpful. My issue is with the time it takes to complete a previously scheduled oil change and inconsistency in pricing. It took 1.5 hours to complete More

by slamber607
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Roberts
Jul 20, 2021 -

Guntersville Chevrolet responded

Hi, we are so happy to read such a great review about Guntersville Chevrolet! We do hope we can be of assistance in the future. Take care!

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