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Guntersville Chevrolet - Service Center

Guntersville, AL

4.7
516 Reviews
Call Service Center (256) 594-8252

516 Reviews of Guntersville Chevrolet - Service Center

Sort by
September 14, 2022

Service was quick clean professionally done courteous great customer lounge clean helpful staff easy place to relax while passing time and talking with other customers and truck was clean no grease marks More

by forlash@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins, John Conely
Report | Print
Sep 18, 2022 -

Guntersville Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

September 10, 2022

Way to long to fix my truck. Service seemed confused about my needs at times More

by Matthew Buckner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Mullins, John Conely
Report | Print
Oct 19, 2022 -

Guntersville Chevrolet responded

Hi Mathew, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent service experience left you disappointed. Please reach out to our Service Manager, Jessica Mullins- we'd like to see if we can make it up to you. When you get a chance, you can give her a call at (256) 582-5603. Thank you again for sharing your feedback, and we hope to touch base with you soon!

September 08, 2022

Everyone is very accommodating and friendly to help you with everything you need for your vehicle. More

by CARLA_SHEREE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Conely
Report | Print
Sep 13, 2022 -

Guntersville Chevrolet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Guntersville Chevrolet! Please don't hesitate to reach out if there's anything additional we can do for you.

September 05, 2022

I was told that I needed new rear breaks and rotors. I asked how could that be possible when they had just done them 6 months ago and there was no explanation. Needless to say I’m getting a second opini More

by Cosby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
August 23, 2022

Great service. Got everything done in a timely manner. Did everything I needed done. Yes More

by Dominique Woods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 27, 2022 -

Guntersville Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 18, 2022

I was treated very nice ! ! I explained the problem to the service writer and he handled it and got the problem fixed! More

by babsj65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Conely
Report | Print
Aug 23, 2022 -

Guntersville Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

August 15, 2022

Gave not kept there word, have never mail ny reciept or schedule fellow up appt. More

by Grover
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mess up
Report | Print
Aug 16, 2022 -

Guntersville Chevrolet responded

Hi there, Thank you for taking the time to share your feedback. We are sorry that your recently experience with us did not meet your expectations! We would like to make this right with a copy of your receipt and a follow-up appointment scheduling, but our contact information for you is not reaching you. At your earliest convenience, please send your full name and contact information to marketing@guntersvillechevrolet.com, so that we can reach out to you soon. You can also respond to this message privately. We hope to hear from you soon! Sincerely, Katie R.

Aug 16, 2022 -

Grover responded

Please don't bother, i will be in There to get my reciept, as far as contact info,, this got to me, How can you not have my contact info, its your the computer, Thank You Gerald Rachoy

August 15, 2022

I always receive service with a smile and trust my investments care to Guntersville Chevy! More

by Drew Pigott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nothdurft
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Houston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Mullins, Christopher "Davies", John Conely
Report | Print
Aug 19, 2022 -

Guntersville Chevrolet responded

Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Guntersville Chevrolet and we hope to see you again soon!

August 10, 2022

Staff was friendly and very professional. Repair work was done in a timely manner and cost was close to estimate. More

by BMALTBIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Mullins
Report | Print
Aug 14, 2022 -

Guntersville Chevrolet responded

Hi, our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

August 08, 2022

My issue is not resolved. They told me they checked everything however I still have the jerk when I accelerate. More

by Scau316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Conely
Report | Print
Sep 29, 2022 -

Guntersville Chevrolet responded

Hi, we work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. We would like to get more details about this; please reach out to our service manager, Jessica, at your earliest convenience at (256) 582-5603 as your satisfaction is of utmost importance to us!

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