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Gunn Nissan - Service Center

San Antonio, TX

4.9
1,108 Reviews

1,108 Reviews of Gunn Nissan - Service Center

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September 16, 2018

Fix it. Did a great job. It was done in a timely manner. The rep kept me informed throughout the process. The waiting room was clean an inviting. More

by Jake123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel A.
Sep 18, 2018 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

September 16, 2018

In a tight place My car broke down and was towed to dealership and my representative gave me timing status of issue with my vehicle as well as cost and how long the re More

by Express help
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rio in Service
Sep 18, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 16, 2018

Service was great! I always bring my vehicle to Gunn Nissan for service and once again they have shown me why I always pick them. From my arrival to my departure Eleazar More

by ngarcia2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eleazar Guerrero
Sep 18, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 14, 2018

Very courteous staff Even when you have to wait the staff is courteous and apologizes for the wait. If there is any delay in timing I am advised as to the progress and up More

by Dee
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Wallace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Thomas in Service
Sep 18, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 08, 2018

Oil change service. David was outstanding and attentive. Very different from my last visit with Lupe service advisor whose customer service skills were very poor. David More

by Cat1703
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dyer, Joe Ramirez
Sep 11, 2018 -

Gunn Nissan responded

Thank you! We’re glad David could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

September 06, 2018

Good service experience The work was done promptly and well. The facility was clean and pleasant. The customer waiting area and had good amenities including complimentary c More

by Sine nomine
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elias Marroquin
Sep 11, 2018 -

Gunn Nissan responded

Thanks! We’re glad we were able to provide you with a great customer service experience. Please let us know if there is ever anything that we can do for you! Hope to see you here again soon.

September 04, 2018

Awesome Service I got there and immediately was taken care of which such promptness. Ray Criner was actually the gentleman to take care of me when I pulled into servi More

by Ajcjr13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Criner
Sep 11, 2018 -

Gunn Nissan responded

Thank you! We’re glad Ray could take good care of you. We’ll be sure to pass your review along. Please let us know if there is ever anything that we can do for you. We hope to see you again soon!

September 04, 2018

Customer Service About two weeks ago, I took my vehicle in for a recall. The service department told me I needed my brakes fixed which i thought was weird bc my brake More

by Monidg33
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ray Criner
Sep 11, 2018 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. Please let us know if there is ever anything we can do for you!

September 04, 2018

Maintenance visit The staff is very polite and profesional. Also the facilities are very nice providing free coffee and pastries. Sadly, a simple prosses of a change More

by Pedro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Hernandez
Sep 11, 2018 -

Gunn Nissan responded

Thanks for letting us know. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. However, it seems like you had some concerns with the wait time. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

September 03, 2018

Nisan rogue The service is too bad.I was waiting for long time. The personal don’t explain well what kind of service your guaranty cover and my car was wash servi More

by Morrisito14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Lupe ...
Sep 11, 2018 -

Gunn Nissan responded

We are truly sorry to hear that your experience was not up to the standards that we strive to provide. It is not our intention to disappoint the customer. If you would like to discuss in what ways we can improve, please reach out to us directly. We'd love the opportunity to understand how we can better serve you moving forward.

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