Gunn Nissan - Service Center

Lauren O'Hara very helpful & professional. She's been helping me since I bought my car in 2020 She's been helping me since I bought my car in 2020 More

I’m a repeat customer due to service. Will recommend when considering buying a car. Will recommend when considering buying a car. More

I have taken my 2013 Altima to Gunn almost exclusively since I bought it (new). Their pricing is competitive (& oil changes can be cheaper, thanks to the coupons they mail me) & almost always includes an since I bought it (new). Their pricing is competitive (& oil changes can be cheaper, thanks to the coupons they mail me) & almost always includes an external wash. I am particularly appreciative of the free rides to & from since I don’t have another driver in the household. Best of all, their work is always perfectly done! More

This is the first — and absolutely last — time I will use the service department at Gunn Nissan in San Antonio, Texas. I had a scheduled appointment for vehicle service at 10:15 AM. I arrived early, at 10 the service department at Gunn Nissan in San Antonio, Texas. I had a scheduled appointment for vehicle service at 10:15 AM. I arrived early, at 10:00 AM, expecting timely and professional service. However, by 12:30 PM, I had received no update, so I approached the service advisor. She informed me that there were still four cars ahead of mine. That was frustrating to hear, especially considering I had an appointment. Still, I remained calm and left the dealership, eventually I got a ride home — over an hour away. At 4:46 PM, I received a text stating that my vehicle was next in line to be serviced, but that due to the current workload, it most likely wouldn't be ready until Monday. That is completely unacceptable. I immediately called the dealership and asked to speak to a supervisor. I believe I spoke with someone named Clint. I explained the situation and my disappointment at having an appointment for 10:15 AM, only to be told at nearly 5:00 PM that the car hadn't even been looked at. To make matters worse, he insinuated that I was lying about what the service advisor told me earlier. Rather than showing any concern or accountability, he dismissed my complaint and told me that many other customers were experiencing the same issue and wouldn't have their cars ready until Monday either. This level of disregard for customer time and experience is absolutely unacceptable. I sincerely hope this complaint reaches someone in a leadership role who has the authority — and care — to implement meaningful changes. I’ve been a loyal Nissan customer, and I’m certain this experience does not reflect the standards that Nissan, as a brand, would find acceptable. More

I purchased my car from them and they have taken care of any issues I have had any issues I have had More

My experience was so good whit Thomas was very nice attending all times thanks a lot for your service attending all times thanks a lot for your service More

There was a big remodel since the last time I went about eight months ago I like the layout of the waiting room. You have three big screen TVs a place for your computer, coffee and water nice atmosphere qui eight months ago I like the layout of the waiting room. You have three big screen TVs a place for your computer, coffee and water nice atmosphere quiet More

This is the worst place to bring your car. They charge me and still messed my car up. They also refused to own up to their mistakes . They charge me and still messed my car up. They also refused to own up to their mistakes . More

I drop off my 2022 Nissan service advisor Winfred because it was making a clicking noise when I turn left and transmission shifts hard when put in Drive and reverse before I went on vacation so it was there it was making a clicking noise when I turn left and transmission shifts hard when put in Drive and reverse before I went on vacation so it was there about a week when I got back from vacation I haven't heard nothing from the dealership the servicing the car I called they told me my car was ready it would have been nice if they would have called me and let me know that my car was ready and they're telling me that there's nothing wrong with my car and it needs brakes that's why it's making a clicking noise and then my auto stop it's what makes a transmission shift hard I do not trust this dealership no more there nothing but lies I replaced my rear brakes and it's still making a noise when I turn left was really weird about it I didn't get charged for a diagnostic fee but I think because I did not want to get my brakes done there for service they didn't want to look into the problem that I was having with my suv just be aware if you take your vehicle here I wouldn't trust Nissan gunn off of Wetmore More

They were very prompt at attending me. Service professional as well as informative. Dealership was clean and everyone was very friendly Service professional as well as informative. Dealership was clean and everyone was very friendly More