Gunn Nissan - Service Center

Good People in Service The Express Lane was actually express this visit. And they do a complete multi-point vehicle inspection with the oil change. This inspection may see The Express Lane was actually express this visit. And they do a complete multi-point vehicle inspection with the oil change. This inspection may seem like a ploy to add on more work (and more profit) to the dealership BUT it can uncover serious problems you need to be aware of. In my case the inspection detected several nails in one of my tires which a dying tire pressure sensor had masked (I had ignored the fact that that tire always needed a couple of pounds more air pressure than the others.) Now Matthew (the service writer) told me it was a slow leak but since we going to Dallas the next day for a gymnastics meet I had Gunn Nissan replace it. Not cheap but it was quick. Thanks! More

Gunn Nissan has been awesome. Mr. Stien has been extremely nice and has everything possible to make my long wait and ridiculous warranty from Vroom as easy as possible considering Mr. Stien has been extremely nice and has everything possible to make my long wait and ridiculous warranty from Vroom as easy as possible considering the circumstances. He also found a car for me to drive the second week of my car being unavailable. More

Over and beyond to help my issue! I have gone Gunn Nissan for years! I take my 2010 Nissan Maxima for any minor or major work that needs to be done. The service department are fantasti I have gone Gunn Nissan for years! I take my 2010 Nissan Maxima for any minor or major work that needs to be done. The service department are fantastic and most recently met John Hernandez the Service manager. He was so helpful and told my husband and I different options we had and made sure we were taken care! I would recommend this dealership to anyone for their service work! More

Fast friendly service Brought in my Pathfinder for the $19.95 oil change special. There were quite a few customers there before me, but it only took an hour to be done. Gre Brought in my Pathfinder for the $19.95 oil change special. There were quite a few customers there before me, but it only took an hour to be done. Great deal overall! More

Great service Service work was performed quickly and efficiently. The oil change was quick and d done. I had to only wait a little while longer for the window tint Service work was performed quickly and efficiently. The oil change was quick and d done. I had to only wait a little while longer for the window tint More

quick oil change I had a great experience at Gunn Nissan on Dec 31st. Another customer jumped ahead of me but Hope took care of that and I was amazed at how fast the s I had a great experience at Gunn Nissan on Dec 31st. Another customer jumped ahead of me but Hope took care of that and I was amazed at how fast the services I needed, oil change and state inspection plus air in tires, was completed! Kudos to Hope and the service techs on what was. I'm sure a hectic last day of 2015! More

Service issues rectified by excellent customer service **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn ha **Update** 4/2015 - I was contacted directly by the GM at Gunn Nissan. He opened an investigation into my below referenced issue and explained Gunn has a zero tolerance policy when it comes to these sorts of problems. I returned the vehicle to him so they could review my concerns. Both he and the service manager inspected the vehicle and invited me out to the maintenance area (probably the cleanest shop I have ever seen) to look at the issues. Long story short was the vehicle had developed a very small leak in the areas initially mentioned, but it was not a leak that needed to be addressed immediately (as was indicated to me initially). I appreciate that they went over and above to provide excellent customer service and will definitely use them again in the future. ** Original Review** - 1/2015 I have purchased two vehicles from Gunn. I have enjoyed the buying experience and have no complaints in regards to the sales force. Since purchasing the first of our two vehicles from Gunn eight years ago I have had almost all service done through Gunn, including the majority of the oil changes. However, I recently had our 2007 Nissan Maxima in to fix an oil leak. I had been previously told by a mechanic from a local Oil Change place that the leak appears to be coming from an oil line near the oil filter, not a big issue at all. I dropped the vehicle off at Gunn, relayed the information about the oil line leak to the service manager and went on my way. I received a call 4 hours later identifying three leaks, one of which was the rear main seal. Total cost would be nearly $2,000 to fix them. To quote the service manager "the rear main seal was belching oil". This comment made me suspicious as I had noticed the leak for about a month (identified by a drip on the garage floor). For that entire month I checked the oil two to three times weekly and the engine never showed low oil on the dipstick. So the vehicle was definitely not "belching oil". I refused to have the work done and picked up the car. I took the car into an independent mechanic that came very highly recommended by several friends. I provided no back story on the vehicle, simply told him it was leaking oil. He identified the oil line near the oil filter, and indicated it was a very common problem for these vehicles (I would think the Nissan Dealership would know that as well). The total cost to fix the leak was $160 and took about 1.5 hours. The vehicle is now leak free, with no more drips on the garage floor. Honesty and integrity are important to me when choosing a mechanic and for the past 8 years that is what I thought I was getting at Gunn. Boy was I wrong. I am disappointed by this recent service experience and I doubt I will ever return to purchase a vehicle again. More