Gunn Nissan

This particular visit was the worst. The only upside was that I appreciate the shuttle service and that I wasn't charged for my oil change. Long story short, I made an appointment at 8 a The only upside was that I appreciate the shuttle service and that I wasn't charged for my oil change. Long story short, I made an appointment at 8 a.m. was told it would take approximately 3 hrs (understandable for just an oil change and a replacement part to be installed), I ended up having to call the dealership to follow up on my vehicle since it was already 1 p.m. and no news, fast forward it's almost 3 p.m. and my service advisor David finally returns my calls and notifys me that my car is ready. I'm certain that they completely forgot about to let me know that my car was ready. This visit was super disappointing, David needs some lessons in customer service as I was giving zero explanation on why they held my car hostage for 7 hrs and the only reason why I needed an oil change on this visit is because he forgot to have this done on my previous visit. I'm just grateful that the shuttle service was able to pick me up. More

Felicia Arragon is the best service advisor I’ve ever worked with. The smart dealership recognizes that it’s all about the individual service advisor. worked with. The smart dealership recognizes that it’s all about the individual service advisor. More

Prompt service, friendly employees, work completed within quoted time frame. Conveniently located with valet service. quoted time frame. Conveniently located with valet service. More

I was very pleased with the service and the abilities of all touchpoints during this purchase. all touchpoints during this purchase. More

Very pleased with each employee we met with, especially those who came in on their day off. Next time do finance options first, save lots of time & energy to narrow down vehicle searches by price. We have those who came in on their day off. Next time do finance options first, save lots of time & energy to narrow down vehicle searches by price. We have a financial planner who has helped us eliminate debt & raise credit scores & such a large car payment would not have fit in our budget. The staff was excellent, the $500 a month car payment was our only deterrent. More

I cannot recommend Gunn Nissan dealership. My complaint is their service cost to do repairs are extremely unreasonable. They price gouge their customers. They also make recc for repair work t My complaint is their service cost to do repairs are extremely unreasonable. They price gouge their customers. They also make recc for repair work they have already done— I had to ask them to look up when the previous work had been done. They didn’t pull it up in their history. We have had many similar experiences over the years. More

Service was great, arrived 15mins early and was still attended. Oh and they had a Starbucks coffee machine! attended. Oh and they had a Starbucks coffee machine! More

Great experience. Louis was very helpful. Car is running smoothly. Love the courtesy car wash! Louis was very helpful. Car is running smoothly. Love the courtesy car wash! More

Very nice people. Enjoyed my visit. The showroom was inviting. Enjoyed visiting with my sales guy. Enjoyed my visit. The showroom was inviting. Enjoyed visiting with my sales guy. More

Had a 2hr wait for an oil change with appointment made days prior. It's absurd. days prior. It's absurd. More