Gunn Nissan

I took my 2014 Nissan Armada to Gunn Nissan as I've been having an issue with it not starting and I requested a diagnostic. I even had videos from over the years of the issue as it periodically won't crank having an issue with it not starting and I requested a diagnostic. I even had videos from over the years of the issue as it periodically won't crank, start, or even take a jump. The battery had been replaced 3 or 4 times, the last time being less than a year ago. The service rep suggested a battery inspection which was performed and reportedly the battery failed. I was assured this was the only issue so I allowed the dealership to replace the battery. Less than 27 hours after the Armada was back in my possession, my kids and I were stranded as it would not readily start. About 15 minutes later the vehicle started so I immediately took it back to the dealership and requested a diagnostic. My vehicle was at the dealership for 2.5 workdays and reportedly no codes showed on the diagnostic and it started each time. There are no recalls reported on vehicle. Well seven days after having the Nissan installed battery I was stranded again but this time for 1.5 hours and 200 miles away from home due to no crank no start. Am I the only Armada owner with this phantom issue that seems to self correct? Do dealership service managers not huddle to discuss random issues with vehicles to take back this info to the auto techs and service reps to be watchful of and to impart knowledge on how to repair? I reached out to corporate Nissan service regarding my no crank no start issue and quite naturally received generic, copy and paste email...sorry for inconvenience....you can get service from different dealership of course I have to pay for another diagnostic. I am definitely displeased that Nissan cannot diagnose issue I'm having. Feeling cheated out of money paying for battery when battery clearly is not the issue. More

Oil changes, even scheduled, take way too long. Sometimes 3 or more hours. Front staff is great but technicians don’t respect your vehicle at all. Every single time, my radio stations were not what Sometimes 3 or more hours. Front staff is great but technicians don’t respect your vehicle at all. Every single time, my radio stations were not what I left them on. I’m paying for Sirius, not you! AC is changed direction/temp and full blast. Steering wheel and inside is grease covered. I have to wipe the interior down every time. No respect for property whatsoever. More

Upon arrival at the dealership I was approached immediately and was asked how they could help me. I asked if I could an oil change and they said yes. Then I asked if they could do a maintenance ch immediately and was asked how they could help me. I asked if I could an oil change and they said yes. Then I asked if they could do a maintenance check, and they did. Turns out that I needed a new battery and rear brakes which I replaced. Nate Aleman was informative and attentive the entire time very nice young man. Before I left he made sure everything was ok. Oh and the coffee was GREAT! More

I was greeted and promptly attended by Felicia Aragon. She informed me about the service that my car needed, and advised me what should be taken care of immediately. I say she was wonderful! Anyone would She informed me about the service that my car needed, and advised me what should be taken care of immediately. I say she was wonderful! Anyone would surely be satisfied with her, when needing your car serviced! More

My less than 3 y/o Rogue, just out of warranty, had a failure of multiple electronic components. Kyle and Gunn Nissan went above and beyond to advocate for me and get my car repaired. It took a little ov failure of multiple electronic components. Kyle and Gunn Nissan went above and beyond to advocate for me and get my car repaired. It took a little over a week but they provided a rental and inconvenienced me as little as possible. My car was fully repaired under warranty due to their persistence and advocacy. Gunn will be my go to dealership in the future. Thank you Service Manager Kyle Powell and Gunn Nissan! More

Quick, friendly, clean. I always come back to this location. Frank is who we work with. I always come back to this location. Frank is who we work with. More

Complaint: seat moved back, leaned back, moved down, radio loud with rap music. Unprofessional. I understand moving a seat to get in but no need to adjust the entire seat. Why change a radio station, sh radio loud with rap music. Unprofessional. I understand moving a seat to get in but no need to adjust the entire seat. Why change a radio station, should only be in my long enough to move it. May consider going elsewhere for my service. More

Staff was super friendly, the wait wasn’t long and the gentleman that assisted me was very helpful gentleman that assisted me was very helpful More

Came in had an appointment at 1500 hrs Felicia got right on it .. superb service had my maxima back ready to go in 1hr as promised.. no vacuum line was long . But with that said overall 9.8 out 10.0 !! Than on it .. superb service had my maxima back ready to go in 1hr as promised.. no vacuum line was long . But with that said overall 9.8 out 10.0 !! Thanks Gunn and Felicia More

The staff at Gunn are very helpful great customer service Friendly , knowledgeable and just great group Of guys Friendly , knowledgeable and just great group Of guys More