Gunn Honda - Service Center

Their service department is unprofessional, incompetent, unresponsive, disorganized, careless, unaccountable, inefficient, dismissive, lacking transparency, and negligent. unresponsive, disorganized, careless, unaccountable, inefficient, dismissive, lacking transparency, and negligent. More

Car is working worse after a 100k service don’t do this service with them! service with them! More

Excellent Service, Mr. Robert Alaquinez, is excellent on his service. He treated us with kindness, very thoughtful about or needs. Robert Alaquinez, is excellent on his service. He treated us with kindness, very thoughtful about or needs. More

The service was great and your staff was very professional and courteous. I would recommend Gunn Honda to my friends. professional and courteous. I would recommend Gunn Honda to my friends. More

Yesterday, 12/2/2024 my Honda 100 month warrantied battery failed after 40 months. I had bought the battery from Gunn Honda and returning to Gunn Honda, I expected a new battery with a small deductib battery failed after 40 months. I had bought the battery from Gunn Honda and returning to Gunn Honda, I expected a new battery with a small deductible. My service representative Da'Shun called me and told me that it would cost $141.00 for the replacement battery. I was very surprised at the price so I asked what a brand new battery normally cost. Da'Shun said that they cost $250.00. I was surprised at this and I walked over to the parts department where they quoted me a price of $119.00. I then talked to Alexis mendoza, the customer service manager, who told me that they would have to charge me $96.00 installation fee just to install the battery. This is an incredible price for a battery installation. (I called Fernandez Honda also in San Antonio and their fee for installing a battery is $35.00) When I objected to the price. I said that I could always go to Autozone and he agreed with me and he even gave me Autozone prices. This is not a very good way to build up customer loyalty in my opinion. I finally had to call Honda of America and I found out that they should have given me a 60% credit on a $119.00 battery which came out to $71.40 leaving a balance of $47.60 but they added the $96.00 battery installation charge. I had to talk to a general manager to get the situation resolved. In short, DO NOT BUY A BATTERY from Gunn Honda. Also, the last time I was at Gunn Honda for an oil change, they told me that all they could do was an oil change and if I wanted them to do a general inspection of the car as in look at the brakes, etc., that it was an extra charge of $75.00, and not free as in the past. This seems excessive to me. More

Good Hnts is very good about keeping you informed and where they are throughout the day. where they are throughout the day. More

Joe Esparza and team provided me prompt professional state inspection vehicle service on 11/29/2024. Will continue to recommend Gunn Honda as I have since the 1990s. Thank you Joe and Gunn Honda. state inspection vehicle service on 11/29/2024. Will continue to recommend Gunn Honda as I have since the 1990s. Thank you Joe and Gunn Honda. More

Gunn provided quick and efficient service to my car! Took my car for new front pads and it was completed within two hours. Thanks for everything! Took my car for new front pads and it was completed within two hours. Thanks for everything! More

Toni and his team are efficient, always glad to have his team work on my car team work on my car More

I have gone to this dealership for car maintenance with every Honda that I have owned Every visit is consistent with exceptional and customer driven service. every Honda that I have owned Every visit is consistent with exceptional and customer driven service. More