Gunn Acura - Service Center

I purchased a used 2004 Acura TSX from an individual seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to seller off of Craigslist a few months ago. I absolutely LOVE my car but the headlights stopped working due to a leak in the headlight. I was about to replace the headlight at my own cost, but I decided to see if Acura was aware of any issues and come to find out they knew all about it. The service rep told me to bring it on it and that would get it all taken care of. They had a TSB (technical service bulletin) for moisture in the headlights that covered it all. So I got two new headlights on my 2004 TSX (8 years old with 130,000 miles) for free b/c they acknlowdged it was their fault. AMAZING. And to top things off they gave me a loaner car that I could use for the 48 hours they had it in their shop while they waited for the headlights to come in. I thought the loaner car would be some older model (like mine), but oh no! It was a brand new 2013 Acura ILX with only 1300 miles and every bell and whistle. I think they were hoping I would go ahead and upgrade...which was very hard not to do! All in all, a wonderful experience. I think I am going to be a very long time Acura owner if not a life time owner after having such a great experience from beginning to end with my car. Thanks Gunn Acura! More

I recently bought a 2006 TSX, took it back about a week ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i ago for a brake job and oil change. Delt with a man named Tomas- who had great customer serivce. He reassured me that my car was in good hands, as i was tempted to do the work myself. Definitely going back to have all my sevice done. More

We recently bought a new TL from Gunn Acura. Our salesman was David Fanning. HE IS AWESOME! When we bought the car we made a deal to bring it back to get the windows tinted. First time we got the windows tin was David Fanning. HE IS AWESOME! When we bought the car we made a deal to bring it back to get the windows tinted. First time we got the windows tinted the quality was terrible. They did not wash the windows prior to applying the tint and there were small bits of dust in all the air bubbles. Also, they did not cut the tint to fit the window...it was too small and you could see where the tint was not covering the windows from the outside. I brought the car back to have the tint redone a week later. When I picked it up the second time, the tint job was still unacceptable with the same issues as the first time. One of the windows was not retinted....they literally did not retint it. I brought this to the managers attention and he lied saying he personally watched the man take all the tint off the car. I am extremely frustrated with Gunn Acura and the quality of work in regards to the tint job. We will be getting our money back and getting the tint redone (for the THIRD time) elsewhere. David Fanning is amazing. We would love to work with him again...but not at Gunn Acura. Not only will my husband I never buy from Gunn again, we will certainly not be having our car serviced there either. More