Gullo Toyota of Conroe

Had scheduled inspection service on our 2016 Toy Avalon Ltd. The service writer told my wife we needed new brakes all around at $499.80, gave us the wear readings, and warned her not to brake too hard on t Ltd. The service writer told my wife we needed new brakes all around at $499.80, gave us the wear readings, and warned her not to brake too hard on the way home. We decided to take it to our local trusted shop to have it done for about the same price. Local shop checked it out and said we still had plenty of pads left (40-45%), and it did NOT need to be done yet, and sent us home, without any warning not to brake too hard! Gullo brake wear readings were significantly wrong. This is not the first time Gullo shop has said we needed things that we did not really need, but this is the most blatantly deceptive. Watch out. We will avoid going back. More

Huy Bui is the person to go to. He listens, gives advice, and is very knowledgeable when it comes any vehicle on the lot. He was extremely nice and wasn’t pushy at all. I’m glad I had the opportunity to meet and is very knowledgeable when it comes any vehicle on the lot. He was extremely nice and wasn’t pushy at all. I’m glad I had the opportunity to meet him and now have a future person to go when I’m ready for another vehicle. More

My wife and I purchased a new 2020 Highlander at Gullo Toyota the sales manager did a great job getting us approved. I thought this should be a nice experience buying a new Auto but our salesman kept tell Toyota the sales manager did a great job getting us approved. I thought this should be a nice experience buying a new Auto but our salesman kept telling us that he had already gone way and above helping us. I let him know that it was his job to help us. Then I spoke to the general manager and he was awesome he got us the color we wanted. But when my wife went to pick up the car we always thought that the salesman was supposed to get inside and go over everything and answer any questions and go over the book. But our salesman didn't do any of those things. My wife had to asked him where's the second key and he said it's in the book. And when she asked him to help set up the Bluetooth it seems the salesman was upset. I thought that they were supposed to take you for a tour of the dealership. And last thing for make ready was to go over the car with the customer and answer any questions you may have. My wife really likes the Highlander but still has a lot of questions about the car More

Buying experience I worked with Mateo Villarreal in sales, and he was very patient with my evaluation and decision-making process, as well as being knowledgeable about I worked with Mateo Villarreal in sales, and he was very patient with my evaluation and decision-making process, as well as being knowledgeable about options. I recommend him most highly. I also recommend Mike Payne in Finance. He easily accommodated my personal needs and desires. They made my buying experience as good as any I've had. More

Great Service! It's nice to be able to go to a dealership and have full trust in the service being performed. I went to another dealership before Gullo and they told It's nice to be able to go to a dealership and have full trust in the service being performed. I went to another dealership before Gullo and they told me my differential was leaking and quoted me high. When I took my truck to Gullo they said the diff was fine. Thank you for the honesty and great service! More

Above & Beyond Service Jennifer offered to come pick up my vehicle at my job for the required airbag replacement and then returned it to me at my place of employment Jennifer offered to come pick up my vehicle at my job for the required airbag replacement and then returned it to me at my place of employment More

Beware Maintenance Plan Just found out that my 100k plan does not cover Toyota-recommended replacement of my rear differential fluid @ 45,000 miles. Cost ~ $150-200. Seems ve Just found out that my 100k plan does not cover Toyota-recommended replacement of my rear differential fluid @ 45,000 miles. Cost ~ $150-200. Seems very misleading to sell a maintenance plan that does not cover a simple fluid replacement. Read the fine print before paying for this plan. More