Gullo Ford of Conroe - The Woodlands - Service Center

Waste of time. Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday Don't take your vehicle here. You can't believe anything the service people say, I called on Wednesday and asked if I brought my truck in on Thursday afternoon would they be able to fix a problem with my rotors being uneven and the truck shuddering when stopping and have ready by Monday morning at 7:00 A.M. The Assistant Service Manager told me that would be great and plenty of time to get that done, I called on Monday at 7:00 A. M. and was told that they were about to check it out, I told him not to bother and picked the truck up not even having been looked at. It amazes me that when you plan and give them plenty of time they just shove it to the backburner and don't even consider it until you call them, I was told that the people that came in after me had priority because they were waiting. Very unprofessional. More

Great Service, great people My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. My Service was excellent, the service personal are top notch. Took care of my vehicles needs and concerns. Jon is a great asset to your company. More

Worst Dealership experience ever!!!! I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my sp I went to Gullo Ford in Conroe Texas to get an oil change and to have my truck detailed. When I received my truck back the spare tire and all of my spare tire tools were gone! You have to have my key to access my spare and nothing was tampered with so it is obvious that it was an employee and not some random person who can across my truck while it was getting services. When the dealership pulled up with my truck my spare cable was hanging below my bumper dangling, I let the porter know immediately that my stuff was missing and was told to contact Jason the Asst shop manager in the morning as it was 5:10pm. I contacted Jason who pretty much told me to pound sand as to nothing could be done and his detail guys would never steal somebody's spare. When I asked if he could review video camera's I was told that they don't have camera's to review "even the dollar store has camera's". He told me that I was aware that they were not responsible for personal belongings stolen, since when was my tire tools and jack suppose to be in a locked truck along with my spare tire that requires the ignition key to get down considered person items, any other person would consider this vehicle equipment. This was my first and very last visit at this location and will forever forbid my company from ever using this dealership. More

Poor Customer Service I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to I had called this dealer to get my vehicle worked on. After multiple calls and voicemails. I finally get a call back and was told I needed to talk to the warranty person at the dealer, of course he wasn't in, multiple calls and voicemails later, called the manger. Was told to bring vehicle anytime to him, he would get me in the shop. He wasn't there when I went in. Explained situation. was told we can get you in sometime next week. Called and left a message with the service department manger, no response. if you have to go in to a place to get an appointment its not worth going. These people do not call you back. The Houston area in general has some of the worst customer service I have ever seen. More

3 Interactions and never again Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunit Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunity to sell us a fully loaded 2014 Escape. We gave them the itemized quote of Ryan Ford and they still couldn't beat it so they lost the initial sale. We also got the full 7 yr extended warranty and the maintenance/tire care plans. We thought no problem since we can always use them for service with our Ford ESP. My wife has taken it in twice to them and both times has been told the Ford ESP wasn't in the system so they couldn't do anything. Ryan Ford even sent them copies of all the paperwork. The first question out of their mouth every time is "Did you purchase this from us?". The answer is a resounding "No, but we have the Ford ESP". I guess this drops us down their priority list because my wife has had to wait each time as others are ushered ahead (no appointments allowed). There is an air of rudeness with how they handle customers as can be seen by their abysmal reviews online here and other customer service rating sources. Bottom line is this: If Gullo ever wants our service or future purchases, they should send a manager down to Ryan Ford in Crosby TX (West of Katy on I-10) to learn how people like to be treated. I can not praise them enough and even if I ever moved out of state, I would still buy from them. More

Horrible Service Department The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I h The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I had to find out my vehicle was complete by inquiring myself...after they said my truck wasn't even showing in their system. At least a dozen calls went unanswered at the service dept. First visit was due to a failed warrantied brake caliper that overheated the rim, causing the balance weights to fall off of the tire. Requested to have a balance performed and covered by the dealership when I dropped it off--they agreed and never performed the tire re-balance...also requested an oil change be performed. When I picked it up, they didn't have a record of me requesting that or the oil change and said it (balance) wasn't covered under Warranty anyway. Second visit, dropped truck off Thursday for a faulty EGR valve and again when I called Saturday...no record of my truck being there. Went to Enterprise on site and there wasn't a rental authorized from Gullo so I paid out of pocket. Even the Enterprise rep could not get a hold of anyone at the service department after 6 tries to authorize the rental on the warranty. Save your time and have the work done at Planet Ford 45 or Tomball Ford where you actually receive customer service. More

Bad Service.....blown engine Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do n Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do no stand behind their work. More