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Gullo Ford of Conroe - The Woodlands - Service Center
Conroe, TX
638 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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638 Reviews of Gullo Ford of Conroe - The Woodlands - Service Center
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March 16, 2020
Everything went very well. It did not take long to have my car serviced. I was just disappointed that they could not update my gps to sync version 3. my car serviced. I was just disappointed that they could not update my gps to sync version 3. More
by Sammy
Employees Worked With
Ford Direct
October 11, 2019
Ford Mustang I recently bought a Mustang from Gullo Ford. I had a rather good experience for buying a car. My sales man Omar Ali was a very pleasant person to deal I recently bought a Mustang from Gullo Ford. I had a rather good experience for buying a car. My sales man Omar Ali was a very pleasant person to deal with. It never felt like he was trying to talk me into anything I didn’t want to do. In fact he was very understanding of my decisions. I love my car and can say overall I am very with my experience. More
by Jessica Wheeler
Employees Worked With
Omar Ali
March 14, 2018
Service with a smile My service person was Steve Garbs. He looks like Stone Cold Steve Austin! Anyway, surprisingly entertaining while filling out the order. It made th My service person was Steve Garbs. He looks like Stone Cold Steve Austin! Anyway, surprisingly entertaining while filling out the order. It made the pit stop a bit better than the norm. Nice job Steve! More
by Texas Buckeye
Employees Worked With
Steve Garbs
March 14, 2018
Excellent service Had to put my truck in the shop for warranty work and in the process a part broke and was back ordered. Steve Garbs my service representative went abo Had to put my truck in the shop for warranty work and in the process a part broke and was back ordered. Steve Garbs my service representative went above and beyond trying to get it repaired while I waited. Steve put me in a loner truck without me asking. I appreciate the professionalism displayed and really appreciate the effort in the part of the service department. More
by 1618
Employees Worked With
Steve Garbs
October 17, 2017
Unprofessional and inexperienced with Hybrids I have never had a worse experience at a service department in my life. I towed my 2007 Ford Escape Hybrid to the dealership after the engine stalle I have never had a worse experience at a service department in my life. I towed my 2007 Ford Escape Hybrid to the dealership after the engine stalled in the middle of the Interstate with a „Stop safely now“ sign on. Within a week they told me that I had to replace the DC/DC converter. I trusted them but luckily I bought an used part which saved me over $2000! That did not resolve the issue though. They kept my vehicle for nearly two months w/o any resolution. I even provided them with a compiled list of error causes which I researched for hours on the internet. No success. Most of the time I had to call them to get an status update – what a terrible customer service! After five weeks I wrote an email to the regional manager in order to get Ford Motor Company involved (I asked for the provision of an experienced field technician and a loaner). Both requests were denied by referring to an internal Ford policy which does not provide these services for vehicles older than 10y. Apparently, Ford is not able or willing to resolve security issues of their own vehicles – so much about their comittment to customers and hybrid technology. In the end, the dealership made me still pay nearly $1000 for labor and parts although the vehicle was not running! Scandalous! Brought the vehicle to an independent garage which diagnosed and fixed the issue (series of damaged wiring harness) within 48h for less than Gullo charged me. Also they confirmed my suspicion that the replacement of the DC/DC converter was unnecessary – the damaged wiring harness caused the error code and the DC DC converter not to work. Scandalous! I wrote them an email to ask for a refund but they just evaded by saying how much labor they have not charged me for. Two lessons learned: 1) Ford Motor Company is not comitted to its vehicles once they are outside the warranty period and provided no support despite an obvious security issue and lack of repair progress at the dealership. This was the last Ford vehicle I have purchased! 2) The Hybrid technicians at Gullo are unqualified, discouraged and inexperienced. I never felt appreciated, adequately adviced and supported by Gullo Ford – neither by their “certified“ technicians nor by their service manager and service advisors. In a nutshell:I am highly disappointed and will never return! If google allowed me to give 0 stars I certainly would do so! More
by Dj_Locke
Employees Worked With
Lodwick; Samra; Wachner
July 26, 2017
Excellent customer service Went to Gullo Ford today and I have to say it was the best experience I've had at a dealership. I was immediately greated by sales associate Jordan wh Went to Gullo Ford today and I have to say it was the best experience I've had at a dealership. I was immediately greated by sales associate Jordan who did a fantastic job at making sure my needs were met. I was taking my car in for warranty work where I spoke with Richard, Jason and chase. They handled the situation with perfect custom service and had me in an out with no hassle what so ever! I will be referring my friends and family to Gullo ford from now on! More
by Rose5oh
Employees Worked With
Jordan Gonzales, Chase Sterner, Richard and Jason
June 29, 2017
Great sales team terrible service department I would like to start off by saying that the sales team is great, but I strongly urge you not to purchase a diesel engine vehicle from these people as I would like to start off by saying that the sales team is great, but I strongly urge you not to purchase a diesel engine vehicle from these people as they have no Idea how to fix one they kept my brand new truck for to weeks and didn't fix a thing and tried to lie to me about the issue I find it shocking that a ford licensed dealship is allowed to treat there customers so crappy after the sale I wouldn't recommend buying anything from them. More
by Cduvall
Employees Worked With
Shaun and Richard in service dept
September 19, 2016
My Service Exeriance I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keepi I have taken my 2009 Ford Expedition in several times for oil changes and minor repairs. They have always done an outstanding job of calling me, keeping me updated. My furniture store is just in downtown Conroe, and they drop me off, pick me up no problem. My experience today was a dead battery, could not jump it. Had it towed in with AAA. I mean it was very dead. Shayna H (looks like Jody Foster!!) called me and said it was just a loose cable (not by the battery) and they tightened it up, charged the battery, NO CHARGE!! Yet they could have charged me for something... Great place!! Very friendly, nicely ran... Conroe has the best of the best of family run dealerships in The Greater Houston Area! By the way, the shuttle guys are the best!! Chris Pfeiffer, Homestead House Furniture 201 N Pacific St Conroe, TX 77301 More
by homestead1
Employees Worked With
Shayna Humprhries
January 13, 2016
Vehicle repair following collision with a "Deer" Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estima Received text updates on status of repair including estimated completion date and time. Vehicle repair was actually completed two days prior to estimated completion. The process was seamless, communication was great and vehicle looks great. More
by Hoot
Employees Worked With
Keith Coleman was our repair supervisor
December 08, 2015
Greatly Improved Service We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic We are repeat customers at Gullo Ford. We had an issue with Customer Service on a previous visit and complained. This time the service was fantastic. We could not ask for better treatment. Every business has a problem now and then. It's nice to know when you point something out to management that they will take action and correct it. This time Gullo Management excelled. More
by MilamRancher
Employees Worked With
Jason (Quick Lane Service Manager)
