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Gullo Ford of Conroe - The Woodlands
Conroe, TX
1,771 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 21, 2015
great service i recently purchased a preowned CHEVY Duramax diesel from this dealership. A couple of days after I purchased the truck the check engine light came on i recently purchased a preowned CHEVY Duramax diesel from this dealership. A couple of days after I purchased the truck the check engine light came on and it started running rough, it was giving a turbo fault code.I went back to Gullo and talked to Willie Sanford the service manager. Willie said to leave it with him and he would have it checked out. He rented me a car to drive (at no charge to me). Three days later my truck was ready and ran like a new truck. They had to remove the turbo and clean it and relearn the turbo. When I ask Wille what my bill was, he said "NO CHARGE". I feel Willie and Gullo Ford went above and beyond their responsibility to help me, as I purchased the truck "AS IS NO WARRANTY". I appreciate Wille and Gullo Ford for what they did to get my truck running great. More
by charlie52
Employees Worked With
Willie, Tristin.
April 29, 2015
Lack of customer service Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Bran Went to Gullo Ford in Conroe TX looking for a new/used SUV for my wife. Walking the lot, we found a fully loaded used Ford Edge. A salesman named Brandon came out to meet us. This guy didn't know much about the vehicle even though he worked at a Ford dealership. I really didn't need his help to figure out if we liked the vehicle or not so I let it go. We found a piece of the tailgate interior that was missing (small 2" x 4" rectangle) and Brandon assured us that he would replace it. Then I noticed, as we continued to look at the vehicle, that he couldn't remember my name or my wife's name. Anyway, I made a deal and we went off to the finance department. This lady was rather brash and was trying to rush me, which I didn't appreciate but let roll off my back. Throughout this process, I realized that this person couldn't remember our names either. BTW we have very common names. We bought the Ford Edge that evening and felt good about the deal. Now I just need to get the tailgate fixed up and we will be finished. Well Brandon, who still can't remember our names, decided to become even less customer friendly and wouldn't return any voice mails that were left. So I went into the dealership again and had him paged. After 20 minutes and another page, he finally showed up and gave me the sob story about his personal life. He again promised to fix the tailgate and keep in touch with us. Admitting that he had not done a good job of that this far. Well, 2 weeks later and 2 more voice mails not returned, I went back into the dealership and had him paged. After about 10 minutes of waiting and about 5-6 people asking if I had been helped, I was getting rather upset. If I was a cartoon, I would have had smoke coming out of my ears. The used car manager named Willie noticed and came over to inquire. I informed him of the promise made and lack of communication from his salesman Brandon. Willie did what any good customer service minded manager would do and took my problem over immediately. He set up an appointment and got the tailgate fixed. While I was waiting for the service to be completed, Brandon passed me 3 times and made sure to continue his level of customer service by not acknowledge me at all. Nothing has been said, no voice mails returned, no apology offered for the horrible customer service that I received from Gullo Ford in Conroe Tx. I am very sorry that Brandon was working that evening and we ended up doing business with him. I am very sorry for stepping foot on the Gullo Ford car lot. I offer 1 star and only 1 star to Willie the used car manager for his involvement. Otherwise this place sucks! More
by Old School S.
Employees Worked With
Brandon, finance lady
April 19, 2015
Friendly Place Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed informatio Great experience buying a truck here. Our salesman Devon was with us all the way. Very friendly and helpful. Always available when I needed information. More
by shery4747
Employees Worked With
Devon
December 19, 2014
3 Interactions and never again Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunit Gullo Ford is by far the closest and most conveniently located Ford Dealership for us. We really tried our best to give them first and last opportunity to sell us a fully loaded 2014 Escape. We gave them the itemized quote of Ryan Ford and they still couldn't beat it so they lost the initial sale. We also got the full 7 yr extended warranty and the maintenance/tire care plans. We thought no problem since we can always use them for service with our Ford ESP. My wife has taken it in twice to them and both times has been told the Ford ESP wasn't in the system so they couldn't do anything. Ryan Ford even sent them copies of all the paperwork. The first question out of their mouth every time is "Did you purchase this from us?". The answer is a resounding "No, but we have the Ford ESP". I guess this drops us down their priority list because my wife has had to wait each time as others are ushered ahead (no appointments allowed). There is an air of rudeness with how they handle customers as can be seen by their abysmal reviews online here and other customer service rating sources. Bottom line is this: If Gullo ever wants our service or future purchases, they should send a manager down to Ryan Ford in Crosby TX (West of Katy on I-10) to learn how people like to be treated. I can not praise them enough and even if I ever moved out of state, I would still buy from them. More
by AdamMessersmith
Employees Worked With
Various
October 06, 2014
Horrible Service Department The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I h The service department is by far the absolute worst. On my first 2 visits there was zero communication between the advisers and myself. Both times I had to find out my vehicle was complete by inquiring myself...after they said my truck wasn't even showing in their system. At least a dozen calls went unanswered at the service dept. First visit was due to a failed warrantied brake caliper that overheated the rim, causing the balance weights to fall off of the tire. Requested to have a balance performed and covered by the dealership when I dropped it off--they agreed and never performed the tire re-balance...also requested an oil change be performed. When I picked it up, they didn't have a record of me requesting that or the oil change and said it (balance) wasn't covered under Warranty anyway. Second visit, dropped truck off Thursday for a faulty EGR valve and again when I called Saturday...no record of my truck being there. Went to Enterprise on site and there wasn't a rental authorized from Gullo so I paid out of pocket. Even the Enterprise rep could not get a hold of anyone at the service department after 6 tries to authorize the rental on the warranty. Save your time and have the work done at Planet Ford 45 or Tomball Ford where you actually receive customer service. More
by mlm5581
Employees Worked With
Juan and Adam
July 29, 2014
Bad Service.....blown engine Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do n Took my F250 in for repair, spent $3300. Drove it less than 50 miles and engine locked up from the same problem they supposedly fixed...then they do no stand behind their work. More
by Slmmberczy
Employees Worked With
Can't remember
May 24, 2014
I will never do Business with Gullo again !!!! I have purchased two vehicles from Gullo in the past 8yrs and always used Gullo for service during this time. I live in Conroe and try and keep my bui I have purchased two vehicles from Gullo in the past 8yrs and always used Gullo for service during this time. I live in Conroe and try and keep my buisiness local if at all possible. I am always recieving flyers in the mail from Gullo wanting to purchase my vehicles back, so the other day while getting my oil changed at Gullo I decided to let them look at my vehicle and give me a cash price. Chris Pinto introduced himself and explained that he would inspect the vehicle and give me a price. I gave Chris a call later that evening and he explained to me that Gullo would buy the car for $10,000. I thought this was a fair price for the car and setup an appointment with Chris to come in and sale the car. The day of the appointment I called Gullo to speak with Chris to make sure everything was still good with the deal and the receptionist explained to me that Chris was not at work today! This is when I started having doubts, but I spoke with the manager David Bracewell (who I personally bought my last vehicle from) and he assured me to come on in that everything was fine and Gullo would buy the vehicle for $10,000 just like Chris had explained to me prior. So I take off work that day and my wife juggles her work schedule to make the appointment to go to Gullo and we get there and David and his salesman offer me $7,000 for the car. Chris Pinto and David Bracewell lied to me to get me to the dealership and try and lowball me on the price. I dont appreciate being lied to and the dishonest tactics Gullo tryed to pull with me!!!!! A complete waste of my time and I will never do any kind of buisness with Gullo again!!!! It is a shame that you cannot trust your hometown dealership. More
by Jlschaller8500
Employees Worked With
Chris Pinto and David Bracewell
August 15, 2013
We made 2 visits to the dealership and saw Darrel. both times. One the first visit Darrel was well informed, helpful, and enthusiastic about showing us several different models. On the second trip I brough times. One the first visit Darrel was well informed, helpful, and enthusiastic about showing us several different models. On the second trip I brought the homework that I had done researching the price and we had a deal in 30 minutes. I got the price I wanted without haggling or even hearing about "undercoating" and extended warranties. The experience was first rate. This is the second car we bought from Gullo and Darrel Nilsen E.Cayce More
by Ed Cayce
Employees Worked With
Darrel Nilsen
August 13, 2013
Was in the market for my first new car, had decided I wanted a new Fusion. Visited this dealership as it is the closest to home. The first time my fiance and I went out just to look, ended up test drivin wanted a new Fusion. Visited this dealership as it is the closest to home. The first time my fiance and I went out just to look, ended up test driving. The second time I went out, my dad insisted on going so that I wouldn't get screwed around with the price as I had never bought/financed a car before. Met with the same sales guy as the first time. Test drove the car again, I knew that that was the car that I wanted. He kept leaving the lot to go take phone calls, which pissed my dad off so he was quickly losing interest. Once we got inside to look over numbers, of course the advertised price that's on the marquee is for the "ad car" that the guy says they hadn't had on the lot for almost two weeks, go figure. My dad starts asking questions about price and financing, the guy does the whole "let me go check with so-and-so" bit a few times. Ultimately, the price of the car ended up being about 7500 bucks over what the "ad car" was going for and they would not budge on the price. The only upside of my visit to this dealership was experiencing what car buying SHOULD NOT be. I did buy the new Fusion, however, I went to Ryan Ford in Sealy. They had SEVEN of the Fusion SEs on the lot for about 500-1000 bucks above what Gullo's ad car price was, and they actually know what customer service is. More
by KelleyBean87
Employees Worked With
Andrew Kingland
