Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
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Customer service is not a thing of the past Nowadays customer service seems like a thing of the past but Marc and his team in the service center kept me informed and fixed the issue with my vehi Nowadays customer service seems like a thing of the past but Marc and his team in the service center kept me informed and fixed the issue with my vehicle with no delay. I had purchased the vehicle a few days before bringing it in for a glitch with the radio and on-screen display. Needless to say I was a little upset having to bring a new vehicle in so soon. Marc took the time to look at the video that I have shot of what what's happening and later explained to me that it was a simple update that was needed to fix the issue. This is customer service. Listening to the customer, explaining the situation, keeping the customer updated while waiting, and restoring confidence in the dealership by providing necessary service with no hassle for the customer. More
The Excellence My rate is because staff is always smiling nice and very helpful. They keep informed regarding your vehicle status. Very excellent service each time I My rate is because staff is always smiling nice and very helpful. They keep informed regarding your vehicle status. Very excellent service each time I visit. More
The people are great. I would recommend family and friends to them and I am satisfied with the vehicle that I got it's more room n they work with u to get the best car or t I would recommend family and friends to them and I am satisfied with the vehicle that I got it's more room n they work with u to get the best car or truck n the worker Jennifer is really sweet. She works with u to get u the right deal. More
Time Management I made an appointment at 10 am for an oil change. Got there on time I didn’t leave until 12 pm. That’s ridiculous! What is the point of making an app I made an appointment at 10 am for an oil change. Got there on time I didn’t leave until 12 pm. That’s ridiculous! What is the point of making an appointment. Not looking forward to getting my oil changes here in the near future, but I have to since they’re in the contract as free oil changes... I kinda felt bad for the guy that was there before me because he was already there when I got there he definitely looked frustrated. Not so sure who was to blame, but the express oil change desk were the ones in charge. More
Ram 1500 2019 The experience my husband and I had at the dealership was a good one. We didn't care for the $3,000 add ons, we thought that was a steep price. Also, The experience my husband and I had at the dealership was a good one. We didn't care for the $3,000 add ons, we thought that was a steep price. Also, we drove 3 1/2 hours from San Antonio and the truck wasnt cleaned or fueled (so low the light was on) also the vehicle has 3 distinctive scraches. Which we have to drive back to the dealership to get fixed. More
Great service. MARC did an amazing job! Marc provided great service! Called me when he promised if I didn’t answer he left me a voicemail. The many times that I called him he was very polite Marc provided great service! Called me when he promised if I didn’t answer he left me a voicemail. The many times that I called him he was very polite and explained everything. Very nice and positive attitude. For my next service I will be asking for him. More
Excellent service I was pleased with the service and the way I received information about the service. I would love to go back at Gulfgate dodge to receive another serv I was pleased with the service and the way I received information about the service. I would love to go back at Gulfgate dodge to receive another service More
Great service great communication Reggie a+++ Reginald Walker had great knowledge very helpful very respectable guy great to communicate with you should be a manager one day well recommended a+ Reginald Walker had great knowledge very helpful very respectable guy great to communicate with you should be a manager one day well recommended a++ if you need to buy a car I recommend you see him More
Oil change In and out in less than hour, Mr Gary is very courteous and attentive. Was greeted as soon as I walked in, and was offered coffee also. In and out in less than hour, Mr Gary is very courteous and attentive. Was greeted as soon as I walked in, and was offered coffee also. More
Maintenance Marc is an excellent customer service advisor, he make sure that you are very satisfied with service. Look for Marc if you ever need service. Marc is an excellent customer service advisor, he make sure that you are very satisfied with service. Look for Marc if you ever need service. More