Gulfgate Dodge Chrysler Jeep Ram

Exceptional service. The staff were attentive to my needs. I didn't feel like a number. The overall service was great and so was Marc. service. The staff were attentive to my needs. I didn't feel like a number. The overall service was great and so was Marc. More

Great and awesome The help they offered was hands down awesome they made sure all was good on vehicle.My service advisor was awesome because he was real respectful and The help they offered was hands down awesome they made sure all was good on vehicle.My service advisor was awesome because he was real respectful and helpful in all matter and concerns More

Excellent Best experience ever in car buying great knowledge and willing too work with any situation. Will be coming back with future purchases also family and Best experience ever in car buying great knowledge and willing too work with any situation. Will be coming back with future purchases also family and friends More

Awesome Angel was very helpful and very attentive answered all my questions I had.also made sure that I was shown good hospitality And Roberto was helpful and Angel was very helpful and very attentive answered all my questions I had.also made sure that I was shown good hospitality And Roberto was helpful and had great people skills. More

Service Stephen Hernandez does his best to assure a job well done. Thanks so much. So far, so good.. I wish you gave a wash with service Stephen Hernandez does his best to assure a job well done. Thanks so much. So far, so good.. I wish you gave a wash with service More

Right on the first time Dependable car very first time there rate is nice I would recommend this to anyone if they need a car I would definitely send them to Gulf Gate Dodge Dependable car very first time there rate is nice I would recommend this to anyone if they need a car I would definitely send them to Gulf Gate Dodge More

Inspection sticker I went in to get an inspection which didn’t take much time. I was updated every 15 minutes on the time left. About an hour max. I went in to get an inspection which didn’t take much time. I was updated every 15 minutes on the time left. About an hour max. More

Great service I had such great service while buying my new car. TJ helped us find the car i liked and help me through the process. Thank you. I had such great service while buying my new car. TJ helped us find the car i liked and help me through the process. Thank you. More

Almost lost a customer I purchased my previous vehicle (2015 Chrysler 200) from her in 2015 and my salesperson at that time was Tyrone (he is so awesome).  I knew I was in n I purchased my previous vehicle (2015 Chrysler 200) from her in 2015 and my salesperson at that time was Tyrone (he is so awesome).  I knew I was in need of another car (high mileage) and Juana called me about a special deal that was going on at the dealership so I decided to go in. Juana was very patient, kind, empathic, and was listened to my every need.  I advised her of my budget and she worked hard at trying to get me the deal that I wanted; however she wasn’t successful.  She asked if I could meet with one of her managers about making a deal for me that I would be willing to compromise with and I agreed. One of the managers, Alexis, approached me and advised me of two options that I had.  After I explained to him that neither option would work, he offered some unethical suggestions (i.e. stop paying on my current vehicle and just make payments on the new car) for me to consider so that he could make the deal.  He also stated that it really wouldn’t matter if I stop making payments on my car because my credit wasn’t the best (my credit is fair).  When I refused to follow suite, he returned back to his office to see if there were other options for me to consider.  At this point, I was irritated, frustrated, and overall disrespected at the horrible customer service I received from someone who is a manager.  I asked Juana for my keys and my id because I was ready to go and she obliged my request. She walked me to my car and I advised Juana that it wasn’t her that I had an issue with, it was Alexis and the way he treated me (I did use a few choice words about my feelings and experience with the manager).  I explained to her that I didn’t like how he spoke to me, how he approached me with the deal, and how he attempted to belittle me about the decision that I was making towards the deal.  I told her that I did have a positive outlook on this place; however it has changed with me working with him.  She acknowledged my feelings and respected my decision. Once I was getting ready to leave, another sales person approved me, Armando, who overheard some of the conversation that I had with Juana.  I explained to him the interaction that I had with Alexis and how I refused to be treated like that from someone who wants my business and that it was best for me to leave.  He acknowledged my feelings as well and provided his professional opinion about the deal.  After leaving the dealership and evaluating my decision, I contacted Juana and was able to make a compromise (where I didn’t have to deal with Alexis) regarding the sale of the vehicle.  I was able to make my purchase and not interact with that manager in the process.  I was able to leave the dealership with what I wanted, which worked out at the end. If it wasn’t for Tyrone, Juana, Armando, and Ms. Denise (in finance), I wouldn’t recommend this dealership nor would I have purchased my car from here again.  My suggestion would be to offer Alexis to attend customer service training, respect customers’ decisions, morals, and ethical beliefs, don’t approach deals with unethical recommendations, and be cognitive of the words that are being used when he is communicating with customers.  More