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Gulfgate Dodge Chrysler Jeep Ram
Houston, TX
1,807 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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May 16, 2018
Unfortunate Finally went in for a test drive. Weren’t thinking of buying but with a good deal we’d be interested. We test drove a JGC 25th Sterling Edition in red Finally went in for a test drive. Weren’t thinking of buying but with a good deal we’d be interested. We test drove a JGC 25th Sterling Edition in red but I told the Sales Rep Chris that we were interested in white. Chris showed us several models and then convinced us to go inside and look at inventory and see if he could get us a good deal given it was mother's day and there was an extra $1k rebate. Found a white a 2017 Limited but they didn’t have it (although site said they had 6). Asked to price a JGC High Altitude. We submitted info to look at numbers. Sales Manager Mike Chapa came and gave us initial numbers with rates possibly less than 5%. At one point we mentioned just looking at numbers and weren’t thinking of buying...Mike immediately pushed his chair back and was about to stand up to leave when I stopped him and said we were discussing numbers. Obviously our time was not worth his. At that moment I advised them that the info on the sheet was not correct as we were interested in the white JGC and not the red JGC. Mike pulled up the correct information and notated all the rebates and said no worries its about the same so it’s fine. We had asked for a lower rate so he went back again. When he came back we again discussed rates but also advised him that we could get a better rate with our bank. He said ok and that he would re-verify rebates. He left again. At this time Chris (who has been more than awesome throughout this whole thing) comes and tells us Mike had agreed to the price and since our bank was closed they would let us sign the paper with the agreed amount, take the vehicle and then come back during the week to finalize the transaction. Chris advised that the $1k rebate for Mother’s Day had not been added and I also advised that I didn’t feel comfortable signing without the correct vehicle information being listed. He went back to have everything corrected only to have Mike come back and tell us the price was now $3k more because they realized there was a difference. My husband told him we had identified from the beginning which vehicle we were looking at and that he stated it was about the same but he stated he never said such a thing. Needless to say we walked out only to be called later by Mike, who left a voicemail, stating they would do the deal at the price we agreed but yet when we called back Chris tells us Mike told him to tell us they would do it for $4400 more. Tried speaking to Mike the next day; he tried blaming Chris for everything but I corrected him and told him Chris was not at fault; he began to yell and then hung up on me. Spoke to the General Sales Manager Ryan Martin who stated he had heard about the situation and had asked Mike to call to accept the price. He stated he would look further into it, take a look at the numbers and would call back within 45mins...it’s been 2 days and no call back. Overall Chris was great; invested his time on us even though we weren’t completely sure we’d be buying that day. Mike on the other hand obviously didn’t want to take the time with us, his word is worthless; unprofessional and rude. GSM Ryan phone call was ok but he hasn’t returned the call...guess he didn’t want to invest time in us either. Note: the ratings below are not a reflection on the Sales Rep Chris. He was great! More
by No Jeep
Employees Worked With
Sales Chris Silva and Sales Manager Mike Chapa, Ryan Martin
May 16, 2018
Great service Mike Soileau gave great customer service and made my new Jeep purchase as easy as possible. I would definitely recommend him and this location to anyo Mike Soileau gave great customer service and made my new Jeep purchase as easy as possible. I would definitely recommend him and this location to anyone I know searching for a new vehicle More
by HVNLYDIAMOND
Verified CustomerEmployees Worked With
Mike Soileau
May 16, 2018
Outstanding customer service Patsy from the service department was a great help she really took care of things and made everything happen so quickly and was able to help me with w Patsy from the service department was a great help she really took care of things and made everything happen so quickly and was able to help me with what I needed More
by jmontelongo5
Employees Worked With
Patsy
May 16, 2018
Oil change Mark was great in service, he took me right away I didn’t have to wait and device was real fast. I paid and was out the foo Mark was great in service, he took me right away I didn’t have to wait and device was real fast. I paid and was out the foo More
by whiteshelia44
Employees Worked With
Mark
May 15, 2018
Quick oil change. In and out in less than 40 minutes. Just got a quick oil and filter change. Tire check, fluid check for an upcoming road trip. In and out in less than 40 minutes. Just got a quick oil and filter change. Tire check, fluid check for an upcoming road trip. More
by Jose Martinez
Employees Worked With
Ricardo
May 15, 2018
Wonderful, service From the moment we entered the dealership to the moment we left with my New Dodge the experience and service was excellent. Our sales rep went above a From the moment we entered the dealership to the moment we left with my New Dodge the experience and service was excellent. Our sales rep went above and beyond to get us a great deal, and the finance rep did so as well. We will definitely come back for future purchases and will send all family and friends to Gulfgate Dodge!!!!! More
by CS-AS18
Employees Worked With
Andrew Cordova, Luis Estrada
May 15, 2018
GG Dodge Best experience I have ever had buying a car. Great price easy to work with, and went the extra mile to get the job done. I am very satisfied Best experience I have ever had buying a car. Great price easy to work with, and went the extra mile to get the job done. I am very satisfied More
by JWEGMAN11
Employees Worked With
Mike Chapa, Jaron Richardson
May 14, 2018
Fast and courteous service. I was the second to arrive. But because the door was open 5 mins. Early other people entered before me. The new express service was not explained to m I was the second to arrive. But because the door was open 5 mins. Early other people entered before me. The new express service was not explained to me. It just so happened I asked how long to a Steve as to how long it would take. I told him what I needed. He did not relay my request nor did he tell me who was to assist me. But Marc came to me in a very kind and professional way. I explained what happed and he did a great job. More
by textile.mary
Employees Worked With
Marc
May 14, 2018
Smooth and easy Visited the used cars department because they had a car in their lot that my wife and I are interested in purchasing. Christian greeted us, Adolfo too Visited the used cars department because they had a car in their lot that my wife and I are interested in purchasing. Christian greeted us, Adolfo took me for a test drive and Diego gave us the financing rates that was favorable to us. It was a smooth transaction. We were in and out with a new car. Thank you guys for the great deal and service! More
by SR7one
Employees Worked With
Adolfo Escalante , Diego Moreno , Christian Alfaro
May 14, 2018
Great service Always courteous and helpful . Tried to get our truck out as soon as possible. Tell us the best time to bring in, when we can pick it . Always letting Always courteous and helpful . Tried to get our truck out as soon as possible. Tell us the best time to bring in, when we can pick it . Always letting us know when we to bring it in for service. More
by mi.mcdougal
Employees Worked With
Gary
