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Guess Ford GMC - Service Center

Carrollton, OH

4.7
114 Reviews

114 Reviews of Guess Ford GMC - Service Center

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December 21, 2022

Sales people are knowledgeable and personable to deal with. Service department is always willing to help and listen to your issues with the vehicle. More

by hauenstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2022 -

Guess Ford GMC responded

Thank you for the great review. We always appreciate your business!

December 21, 2022

Truck in for warranty work. Had to wait on parts. Gave me a vehicle to use in the meantime. Everyone was great. More

by tfkonst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Petry
Dec 27, 2022 -

Guess Ford GMC responded

Thank you for the great review! We always enjoy seeing you!

November 18, 2022

I would give them a five star review but, there is all ways room for More

by JOHNAHOSACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2022

The fixed my car properly and in a timely manner. I always appreciate their kind service. More

by theatreknight0688
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Petry
Nov 14, 2022 -

Guess Ford GMC responded

Thank you for putting your trust in us!

October 21, 2022

Jess in the service department is amazing! She is very professional and helpful and went beyond what she needed to do. More

by cblspeters
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2022 -

Guess Ford GMC responded

Thank you for your business!

October 17, 2022

Excellent service and customer care Quality of service is everything you would like to receive More

by Sdfrew
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Petry
Oct 19, 2022 -

Guess Ford GMC responded

Thank you for the nice review and also for your continued business.

October 02, 2022

Fast and accurate service. Got new tires and alignment. Very good price. Truck was done before the promised time. More

by tfkonst
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Petry
September 24, 2022

Fast and good service. Credit the fact that we have 248,000 miles in part to service dept More

by KRILLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Schurr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2022 -

Guess Ford GMC responded

Thank you for your business!

September 15, 2022

Always a Pleasant experience when taking my truck in to get serviced. Very thorough, professional and well priced. I have never had better sales or service with any other dealership. I bought my truck ther More

by DEJARVIS2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Dettorre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guess Ford GMC
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2022 -

Guess Ford GMC responded

Thank you for the kind review and thank you for your business!

September 12, 2022

Could not get part, we got part and put it on ourselves. They still charged us $150 , we will not be back More

by Daryl.coffman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure
Sep 13, 2022 -

Guess Ford GMC responded

We are sorry your service visit didn't meet your expectations. Please give me a call at 800-860-7742 so I can discuss your experience with you. Thanks, Scott Power- General Manager

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