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Guess Ford GMC - Service Center

Carrollton, OH

4.7
117 Reviews

117 Reviews of Guess Ford GMC - Service Center

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September 29, 2024

Being able to schedule a service time of 4:00PM was a big help to us with our current schedule. More

by dmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Guess Ford GMC responded

We are so glad we could accommodate your schedule! Thank you so much for your business!

September 14, 2024

Work was completed just like they said it would, the car looks great, you can’t even tell anything was repaired. More

by johnmiller207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business!

August 20, 2024

it’s not as good as it could be ,Very disappointed when I came back to pick up my truck ,it was filthy dirty and had to return it to the service department to be cleaned before I would leave with it . not ve More

by CSHAMBLEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessy Lash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

Guess Ford GMC responded

We are sorry that you were disappointed in your service visit. Customers service is our highest priority. We have already spoke to you about this issue, but if you have any additional concerns, please call Jessy our service manager at 330-627-2146.

August 19, 2024

They did my recall with no problem. My brake problem the best to their ability was addressed. More

by tedndeb2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 10, 2024

They are a very well dealership and A-1 repair shop. Fantastic workman's shop and the employees are great. More

by carlmurphy14272
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Guess Ford GMC responded

Thank you so much for your kind words and your business!

August 05, 2024

Very nice one store dealership where they treat you like family and care about customer satisfaction More

by growgreatcrops
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gleich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shockey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Guess Ford GMC responded

Thank you so very much for the kind words! We truly appreciate it!

June 30, 2024

Quick efficient service for my needs. explaining everything needing work done and the bringing my vehicle back to my home as i was without a car More

by miciel26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 29, 2024

From sales to service Guess has been very helpful and professional. I will continue to give them my business. More

by Jeff.Gates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Seth Ayers
June 08, 2024

We really love our car that we bought and they are very nice at the dellership. More

by dianaciacci2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2024 -

Guess Ford GMC responded

Thank you so much for your business, we are so happy that we were able to help you get into a vehicle you love.

May 19, 2024

They did a great job & got my problem taken care of in a timely maner More

by Kevin Tullis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Guess Ford GMC responded

Thank you for putting your trust in us! We appreciate the opportunity to help you. Thanks again!

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