Back

Guess Ford GMC - Service Center

Carrollton, OH

4.7
120 Reviews

120 Reviews of Guess Ford GMC - Service Center

Sort by
March 01, 2025

Reliable dealership. Trustworthy. Have purchased all of our vehicles from Guess Motors. Nice employees there. More

by Jill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2025 -

Guess Ford GMC responded

Thank you for taking time to write this kind review! We appreciate your business!

February 13, 2025

They did good work but prices are crazy and they will try to upcharge. They told me I need new brakes and rotors but they will last me at least another 2 or 3 oil changes. More

by emmakiko06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Guess Ford GMC responded

Thank you for your feedback! We appreciate your business and are glad you were happy with our work. Our team always strives to provide top-quality service and honest recommendations based on safety and performance. We understand that pricing is an important factor, and we’re happy to discuss any concerns with you. If you’d like to go over your brake assessment in more detail, please don’t hesitate to reach out—we want to ensure you feel confident in any service decisions. Thanks again for your input!

February 02, 2025

Great people to work with, good service at the shop,I have nothing bad to say about the whole staff at guess motors. 2 👍🏻 up. More

by razer2959
Recommend Dealer
Yes
Employees Worked With
Dustin Shockey
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Guess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark
Feb 03, 2025 -

Guess Ford GMC responded

Thank you so much! We appreciate you!

January 20, 2025

Guess service department is always professional and very helpful! Their team is knowledgeable and great customer service. More

by jimmysbbq
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2025 -

Guess Ford GMC responded

Thank you so much for your continued business!

January 10, 2025

Great and friendly service received as always. Enjoy the honesty of everyone at the service department. More

by BRYAN_BJ07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Guess Ford GMC responded

Thank you so much for your kind words! Honesty and transparency are core values we take pride in, and it means a lot to us that you appreciate it. We’re always here to help and look forward to assisting you again in the future!

December 03, 2024

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed. More

by deloresbrayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Guess Ford GMC responded

Thank you for your kind review and continued business!

November 30, 2024

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and More

by ronjpugh
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Guess Ford GMC responded

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!

November 11, 2024

Service was quick and occurred at the appointment time. Front desk advisors are very friendly. More

by gmcm1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Guess Ford GMC responded

Thank you so much for using our service department. We appreciate your business.

October 26, 2024

Best service and sales departments we won’t buy anywhere else and encourage others to buy from them More

by Millela@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Guess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Furgiuele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Schurr the best salesman
Oct 28, 2024 -

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business and the referrals!

October 16, 2024

Service was fast and cordial. I had a problem needing a car. They did the recall and the service very quickly so I was able to wait. Everybody was helpful and seemed happy. More

by JimBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Guess Ford GMC responded

We are happy you were able to get in and out quickly. We appreciate you stopping by!

1
...