Back

Guess Ford GMC - Service Center

Carrollton, OH

4.7
116 Reviews

116 Reviews of Guess Ford GMC - Service Center

Sort by
December 03, 2024

Guess is a real good dealer ship an I will take my jeep or any of my other cars there to be fixed. More

by deloresbrayley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Guess Ford GMC responded

Thank you for your kind review and continued business!

November 30, 2024

Two trips to replace a back window switch and they still didn’t get it right. 1st they didn’t have the switch said they had to order it and it’s back ordered. Called and said it was in and scheduled for and More

by ronjpugh
Service Communication
Recommend Dealer
No
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2024 -

Guess Ford GMC responded

We are sorry that you are not happy with having to return again. The incorrect part was sent to us, which is out of our control. It is as frustrating to us as it is for you. We pride ourselves on excellent customer service. We will let you know as soon as the correct part comes in and we will get you scheduled in asap. Thank you so much for your patience!

November 11, 2024

Service was quick and occurred at the appointment time. Front desk advisors are very friendly. More

by gmcm1019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Guess Ford GMC responded

Thank you so much for using our service department. We appreciate your business.

October 26, 2024

Best service and sales departments we won’t buy anywhere else and encourage others to buy from them More

by Millela@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Power
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dustin Shockey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Guess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Furgiuele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mason Shreve
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dennis Schurr the best salesman
Oct 28, 2024 -

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business and the referrals!

October 16, 2024

Service was fast and cordial. I had a problem needing a car. They did the recall and the service very quickly so I was able to wait. Everybody was helpful and seemed happy. More

by JimBob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Guess Ford GMC responded

We are happy you were able to get in and out quickly. We appreciate you stopping by!

October 15, 2024

Guess has always treated myself and my wife with the most respect. They have listened to our concerns and fixed anything that arose More

by DESAVAGE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Guess Ford GMC responded

Thank you so much for your continued business! We appreciate it!

October 05, 2024

They got us in quickly. They fixed the vehicle the next day. We were very pleased. More

by tscheuvront5020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Guess Ford GMC responded

Thank you so much for the kind review. We appreciate your business.

October 03, 2024

Professional and punctual; willingness to support and meet the needs of their customers without hesitation More

by Tmanmoney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Guess Ford GMC responded

We are so thankful for your kind review and your business! Thanks again!

September 29, 2024

Being able to schedule a service time of 4:00PM was a big help to us with our current schedule. More

by dmartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel Carnahan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Guess Ford GMC responded

We are so glad we could accommodate your schedule! Thank you so much for your business!

September 14, 2024

Work was completed just like they said it would, the car looks great, you can’t even tell anything was repaired. More

by johnmiller207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessy Lash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Vesco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Guess Ford GMC responded

Thank you so much for the kind review! We appreciate your business!

1
...