Grubbs Nissan - Service Center

Ah-mazing!!! Darrick always greets me and other customers with a smile! I know that when I come to Grubbs I will be in great hands with Darrick! He explains everyt Darrick always greets me and other customers with a smile! I know that when I come to Grubbs I will be in great hands with Darrick! He explains everything with great detail and I know my car is in good hands with him. More

Fast, extremely friendly service I'm a critic when it comes to customer service, as it seems to be a diminished trait in recent years, so when I actually receive excellent service I w I'm a critic when it comes to customer service, as it seems to be a diminished trait in recent years, so when I actually receive excellent service I want to ensure it is recognized. As my experience with multiple dealers' service departments over the years is typically painfully frustrating, it's generally something I dread dealing with. Numerous negative interactions and shady upsell attempts are unacceptable in my book; I expect honesty and integrity at a minimum, and with Darrick Phillips in the Service dept, I get exactly that *plus* a warm and friendly personality as a bonus. Couldn't ask for a better representative of a dealer service department. More

Knowledgeable Thank you Darrick for being so patient and helpful! Very knowledgeable - took the time to explain everything and answered all my questions without any Thank you Darrick for being so patient and helpful! Very knowledgeable - took the time to explain everything and answered all my questions without any hesitation More

Best Service I could tell you how great it is taking my Maxima to get serviced at Grubbs. But how about you get that sweet Nissan/Infinti ride of yours over too g I could tell you how great it is taking my Maxima to get serviced at Grubbs. But how about you get that sweet Nissan/Infinti ride of yours over too grubbs and talk to Darrick in Service for the best and friendliest service youll experience. More

grubbs will make sure your vehicle is serviced properly After reviewing other vehicle services I always come back to grubbs their techs make themselves familiar with your car and the owner you will never be After reviewing other vehicle services I always come back to grubbs their techs make themselves familiar with your car and the owner you will never be just another number I broke my leg last year Johnny who is my salesman showed good salesmanship when he offered to come to my home to help with servicing my cube I have never had this type of service before especially not at any dealership I was very appreciated of Johnnys kindnesses and expertise I highly recommend grubbs for their knowledge and high performance with top friendly service More

Customer service in the service department is horrible We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The batte We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The battery was manufactured and labeled from the manu less than 18 months ago, so it was obvious it was under factory warranty. They were refusing to replace the battery because i didnt have the pirchase receipt with me. If u can look at the batter and verify the manufacturers date. If it was made less than 18 months ago then there was no way it was purchased before that time. So why are you required to have the receipt. They wouldnt let me take the battery out if the car either. I had to jump start the car and have someone physically follow me to the dealership so they could try to reject the warranty replacement. I habe purchased three vehicles at this dealership years ago. It has obviously gone way down hill since that time. I will not be back. More

Overall bad dealership I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only covered by the 3/36 warranty. 2 front windows tinted for $245 dealership markup and only covered by basic warranty? I will never buy here again. You get a MUCH better deal and warranty from any of the thousands of storefront window tint shops. More

Horrible customer service They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids were contaminated and the spark plugs were the ORIGINAL spark plugs on my 2007 vehicle. If it was serviced by them in August prior to purchase then that's a problem. When you return for oil changes it always takes in excess of 2 hours. This last oil change the gave me a dirty complimentary wash and damaged the antennae and wiper on my vehicle. No one bothered to say anything till I noticed it. My experience with Grubbs Nissan has not been one that I would not encourage my family or friends to purchase there! More

Truely frustrated and disappointed x-customer###lost I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles and get into a complimentary rental. But this particular day they were closing and put me a rental which was in need of maintenance, but I was in rush to get back to bday party where my son was in didn't pay the lights any mind. Returned car and explained lights where on when I left, but I got treated like my business is not respected. Told tire pressure light was on because a nail was in tire, which they made me pay for $148.16. I feel like they should have went half meeting me half way because it was a two way street, just like when they broke my hood bug shield and me being reasonable paid half although is was not broke when I brought in for service... P.S rental manager Stephanie customer retention sucks... More

JUST BOUGHT THE CAR IN SEPTEMBER 2015 I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the veh I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the vehicle for the price I wanted, so I will say thank them for that; however, a month after I drove the vehicle home the problems began. Being the owner of a new vehicle is exciting so I drove the car to a near by car wash, began to wash the car and the PAINT BEGAN TO COME OFF THE HOOD OF THE CAR, THEN THE ENGINE LIGHT CAME ON ALONG WITH OTHER PROBLEMS. Obviously, I returned to the dealership to have the problem solved. The car was taken in for service, BUT AGAIN ONCE THE VEHICLE WAS RETURNED THE PAINT CAME OFF THE SAME SPOT AGAIN AND THE ENGINE LIGHT CAME ON AGAIN. I returned to the dealership and explained my problem to the people that were involved with the sale. Again, the car was taken in for repair. Can you guess what happened next? ENGINE LIGHT CAME AGAIN!!!!!! I completely understand that the vehicle is used, but I HAVEN'T EVEN OWNED THE VEHICLE FOR MORE THAN 3 MONTHS!!!! I'm really starting to feel as if they were just trying to cover up the problem until the warranty expired. I don't know what else to say. More