Grubbs Nissan - Service Center

Customer service in the service department is horrible We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The batte We took the car to grubbs nissan service because we had a nissan brand battery (84 month battery with a free 24 month replacement warranty). The battery was manufactured and labeled from the manu less than 18 months ago, so it was obvious it was under factory warranty. They were refusing to replace the battery because i didnt have the pirchase receipt with me. If u can look at the batter and verify the manufacturers date. If it was made less than 18 months ago then there was no way it was purchased before that time. So why are you required to have the receipt. They wouldnt let me take the battery out if the car either. I had to jump start the car and have someone physically follow me to the dealership so they could try to reject the warranty replacement. I habe purchased three vehicles at this dealership years ago. It has obviously gone way down hill since that time. I will not be back. More

Overall bad dealership I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only I have a 2014 Frontier with 37k miles and the window tint has already started to bubble on the front windows. The dealership stated the tint is only covered by the 3/36 warranty. 2 front windows tinted for $245 dealership markup and only covered by basic warranty? I will never buy here again. You get a MUCH better deal and warranty from any of the thousands of storefront window tint shops. More

Horrible customer service They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids were contaminated and the spark plugs were the ORIGINAL spark plugs on my 2007 vehicle. If it was serviced by them in August prior to purchase then that's a problem. When you return for oil changes it always takes in excess of 2 hours. This last oil change the gave me a dirty complimentary wash and damaged the antennae and wiper on my vehicle. No one bothered to say anything till I noticed it. My experience with Grubbs Nissan has not been one that I would not encourage my family or friends to purchase there! More

Truely frustrated and disappointed x-customer###lost I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles and get into a complimentary rental. But this particular day they were closing and put me a rental which was in need of maintenance, but I was in rush to get back to bday party where my son was in didn't pay the lights any mind. Returned car and explained lights where on when I left, but I got treated like my business is not respected. Told tire pressure light was on because a nail was in tire, which they made me pay for $148.16. I feel like they should have went half meeting me half way because it was a two way street, just like when they broke my hood bug shield and me being reasonable paid half although is was not broke when I brought in for service... P.S rental manager Stephanie customer retention sucks... More

JUST BOUGHT THE CAR IN SEPTEMBER 2015 I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the veh I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the vehicle for the price I wanted, so I will say thank them for that; however, a month after I drove the vehicle home the problems began. Being the owner of a new vehicle is exciting so I drove the car to a near by car wash, began to wash the car and the PAINT BEGAN TO COME OFF THE HOOD OF THE CAR, THEN THE ENGINE LIGHT CAME ON ALONG WITH OTHER PROBLEMS. Obviously, I returned to the dealership to have the problem solved. The car was taken in for service, BUT AGAIN ONCE THE VEHICLE WAS RETURNED THE PAINT CAME OFF THE SAME SPOT AGAIN AND THE ENGINE LIGHT CAME ON AGAIN. I returned to the dealership and explained my problem to the people that were involved with the sale. Again, the car was taken in for repair. Can you guess what happened next? ENGINE LIGHT CAME AGAIN!!!!!! I completely understand that the vehicle is used, but I HAVEN'T EVEN OWNED THE VEHICLE FOR MORE THAN 3 MONTHS!!!! I'm really starting to feel as if they were just trying to cover up the problem until the warranty expired. I don't know what else to say. More

HORRIBLE DEALERSHIP Purchased a car in May. Everyone who buys a car gets 4 oil changes in their first year of ownership free of charge. I was denied service because of Th Purchased a car in May. Everyone who buys a car gets 4 oil changes in their first year of ownership free of charge. I was denied service because of The GM. He was extremely rude to me. STEER CLEAR OF THIS DEALER!! More

Very poor service on a car that we purchased new from Grubbs Purchased a new 2013 Murano from Grubbs. Of course they were nice when we were buying! We also purchased the Grubbs Advantage Service Agreement at $ Purchased a new 2013 Murano from Grubbs. Of course they were nice when we were buying! We also purchased the Grubbs Advantage Service Agreement at $2100. This was supposed to give us better care than traditional warranties! If we needed special service they would take care of us like family. Took in for scheduled service at 9000 miles. We paid additional for synthetic oil to be changed and was of course offered a new cabin filter for purchase. No mention of the tire rotation that should be part of scheduled maintenance. All was well until I noticed at 15000 miles that the front tires were worn to the wear bars. When I questioned how 65000 mile tires could be worn out at 15000 miles, we were told to bring it in for a look. After looking at them, we were told that they were ok and just needed rotation, of course another $20 charge!! We chose to take it to Discount Tire to look and you guessed it, worn to the point that they couldn't be rotated. They were unsafe and needed to be replaced. Discount Tire prorated them and installed new tires. This should have been done at Grubbs and not Discount Tire. Someone else was happy to take care of Grubb's customers for them. They provide horrible customer service and will not do business with Grubbs again!!!!! Now I get to take the car to another dealership for service after spending $30,000 with Grubbs! Sent emails to management and service with no response. I would not recommend doing business with this dealership! More

I purchased a 2011 Nissan Xterra from a non-Nissan dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took i dealership back in February. When I purchased this vehicle it was still under the manufacturers warranty because I am still under 36K miles. I took it into Grubbs because I was noticing some leaking from several areas when it would rain or when I would take it through a car wash, also my left blinker would not turn off after a turn. I explained to them where I was noticing all the leaks from and my experience up to this point was great, they even gave me Altima to drive because they assumed it would be a few days until my car was fixed. About 4 hours later I received a call from them stating that my vehicle was not under warranty because there had been previous rood work done, and their assumption was that my vehicle had been in an accident. I did have the CarFax on my vehicle that is CLEAN, and they then advised me I would need to return my rental and come pick up my vehicle. I complied and drove to the non-Nissan dealership where I had purchased the vehicle about 4 months prior. The graciously agreed to look at it and fix the issue, even though my purchase was a used vehicle and an "AS IS" sale. They found a leak in the seal of my drivers side door and the hose seal that led to my back window, all which should have been under my manufacturer warranty and had NOTHING to do with the roof of my vehicle. The parts Grubbs had pointed out to me that they thought had been replaced in an accident where shown to me to be the original from the manufacturer because of different manufacturers marking/stickers. So a week later when it rained and I was still having a problem with water leaking I called Grubbs on 6 different occasions stating that I didn't feel they did an adequate job and evaluating my situation and I wanted them to look at it again because I felt that it was a manufacturer issue. On a side note, I not only called Yvette 3x but I also called the service supervisor 3x and left messages, none of my calls were returned. They said they would advise me to take it back to where I had the work done because that would be better. I called the general service phone number and the lady I spoke with (not Yvette or the service manager I had left messages for)said if it was found to NOT be a manufacturer issue than I would be responsible for $190 diagnosis fee. When it was all said and done I took my vehicle to Texas Nissan of Grapevine and they repaired my vehicle no questions asked and gave me a rental. They made NO mention of my vehicle ever being in an accident and they know how to take care of their customers! I don't believe my vehicle was EVER in an accident and I do NOT trust Grubbs Nissan to ever work on my vehicle. On a side note, Grubbs never fixed my blinker either. More