Grubbs Nissan - Service Center

The best possible customer service So usually I expect the same old usual service non-customer service detail when getting an oil change. But this time was different ,it all start So usually I expect the same old usual service non-customer service detail when getting an oil change. But this time was different ,it all started with me just pulling up to the service center and my door was opened. I was greeted fairly and just felt welcomed but this situation wasn't the turning point for me. I expected to wait like any other place but meeting the service manager was the highlight of the day. He acted so humble and offered me things I didn't know cars needed and explaining it put everything together. On to the wait, it didn't feel like a wait at all, I was constantly catered to ,checked up on and given an update on what was going on. Finally the car is ready--- As it pulls up I Notice a different --THE CAR IS CLEANED , and not your run of the mill average run through the wash here you go but detailed like service along with when I should come in, what needs to be done soon. Next a full check up in writing followed by an email with the concerns that may arise. Ok I grab my keys and approached the door as I hear a calling "MR harris, if there's anything you need please don't hesitate to call me" (THE SERVICE MANAGER) I am shocked because you can't even get a service manager to talk to you now a days they usually send there pawns to answer questions or deliver bad news ... no not this one MR Derrick Phillips is not only one of the best service managers I have ever met ,he is HUMBLE and treated me like a celebrity and that made me feel more like than a customer it dignified I am a rock star , even if this is my first time and for that I Applaud MR DERRICK PHILLIPS OF GRUBBS NISSAN FOR A JOB WELL, SPECTACULAR, AWESOME job-- thank you sir you have made my day --- And food for thought I live in Arlington but work right down the street from that dealership and I will be driving just so I can get that service ever time and just the Mere fact that I seen everyone he has come into contact with-with the same service -- Yes I will always refer and drive any length and time as long as Me Derrick Phillips is employed there ... thank you again you sir are the true winner by staying true to your self and remembering that ever one including him self will always be a customer somewhere More

Outstanding Customer Service I brought in my 2007 Nissan 350Z for an oil change, Mr. Darrick was the person who assisted me with the oil change. He alerted me that 2 of my rear ti I brought in my 2007 Nissan 350Z for an oil change, Mr. Darrick was the person who assisted me with the oil change. He alerted me that 2 of my rear tires was in bad conditions, I checked my rear tires and it was. If it wasn't for Mr. Darrick I would of been in the middle of know where with 2 flats while I was on my way to Austin TX. I changed my rear tires at a tire shop. I was so happy he checked throughout my vehicle to find any problems he can take care of. I will return for future repairs and will make sure Mr. Darrick will take care of my car. Did I mentioned this dealer is outstanding! Very organized, clean, and friendly employees. More

Fast and friendly Been very happy with the service and parts departments at Grubbs. Prices are reasonable as well. The location is convenient as well, easy access off t Been very happy with the service and parts departments at Grubbs. Prices are reasonable as well. The location is convenient as well, easy access off the freeway. More

I am mesmerized by the service. Darrick Phillips was the best guide i had he was able to help me out with all the needs for my car definitely best guy ever. He had so much patience a Darrick Phillips was the best guide i had he was able to help me out with all the needs for my car definitely best guy ever. He had so much patience and knowledge that i was able to understand what the problem was in my vehicle i will definitely continue to do Bussines here as long as there are people that are so friendly, energetic and enthusiastic like Darrick i will be a loyal customer for life i will also recommend him to all my friends Best service Advisor. Thanks for everything Darrick you are the man sir. More

The wow factor Fine example of dedication and a great asset to the organization. He shows the spirt of a champion and the heart of a lion. A rare find indeed. Fine example of dedication and a great asset to the organization. He shows the spirt of a champion and the heart of a lion. A rare find indeed. More

Great Had a great time when having my vehicle service done. Derrick was very friendly and very informative during the whole arrangement. I thank you again! Had a great time when having my vehicle service done. Derrick was very friendly and very informative during the whole arrangement. I thank you again! More

Great stuff! Had my 370Z serviced here a couple times. Darrick Phillips is the person to see! Knows his stuff! Take some time, get to know him! Had my 370Z serviced here a couple times. Darrick Phillips is the person to see! Knows his stuff! Take some time, get to know him! More

Great work Darrick and Grubbs is just a friendly easy place, Darrick deffinetly helped me out a lot explaining each confusing thing to me, great guy! I will reco Darrick and Grubbs is just a friendly easy place, Darrick deffinetly helped me out a lot explaining each confusing thing to me, great guy! I will recommend to other people! More

Outstanding experience Darrick has given me the best experience I've ever gotten at a dealership. He's friendly, and he shows that he really cares for you on a personal leve Darrick has given me the best experience I've ever gotten at a dealership. He's friendly, and he shows that he really cares for you on a personal level. I got speedy service and I even got a car wash out of it. He's the only reason I go out there! More

Best service ever I came in for a oil change Darrick helped me out and got me done in a quick manner as I was getting late for my class! Friendly and quick! I came in for a oil change Darrick helped me out and got me done in a quick manner as I was getting late for my class! Friendly and quick! More