Grubbs Nissan - Service Center

Great service Derrick was great. I took my QX56 for an oil change and receive the best service. Service was quick and affordable and was treated like family. Derrick was great. I took my QX56 for an oil change and receive the best service. Service was quick and affordable and was treated like family. More

Jeff Norris Rocks! I have purchased 4 Nissans over the past years with Grubbs. I have my cars serviced there and have been dealing with Jeff Norris for years. He is co I have purchased 4 Nissans over the past years with Grubbs. I have my cars serviced there and have been dealing with Jeff Norris for years. He is considerate, and quick to call if he sees a problem that needs attention. He is the best and most dependable service rep for the last 20 years. Grubbs should be extremely grateful for him for he is truly an asset to the Grubbs business. Tenured employees are familiar with you and your cars and provide a comfort when I leave any of my 3 Nissans for service. I look forward to seeing Jeff for many years to come! EXCELLENT EMPLOYEE! More

Above and Beyond Jeff exemplifies outstanding customer service. I would not be driving my 2013 Nissan Altima today without his help. He made sure I was satisfied from Jeff exemplifies outstanding customer service. I would not be driving my 2013 Nissan Altima today without his help. He made sure I was satisfied from the time I got out of my car to the time it was delivered to me to take home keeping me informed all the time. I have bought my last 3 vehicles from Grubbs and it is because of this great customer service from Sales, Finance and Service is the reason I will keep coming back. More

Excellence I've had all of my Sentras serviced at Grubbs Nissan in Bedford since February 1997. I always bring my cars to this dealership because I have always h I've had all of my Sentras serviced at Grubbs Nissan in Bedford since February 1997. I always bring my cars to this dealership because I have always had the best customer experience. Factors that matter to me are record keeping, expertise, quality of work performed, and waiting room environment. 20 years is a long time to regularly have your cars worked on at the same location. I have had the pleasure of watching Grubbs change for the better. I witnessed changes in technology (introduction of iPads, flat panel displays in service bays), process changes (new ways service managers interact with customers), among many others changed. I do admit I miss all my previous service managers, specifically Carrie Fantasia, but some of the old guard are still here (Jeff Norris) and I appreciate that seasoned expertise when I get my vehicle serviced. More

Amazing Knowledge Staff in service area in very friendly, punctual and keep you up to date with what's going knowledgeable in their recommendations for the longevity of Staff in service area in very friendly, punctual and keep you up to date with what's going knowledgeable in their recommendations for the longevity of your vehicle I will continue to go here for all my service needs More

Excellent service, spectacular advisor Brought my car in and was immediately greeted by Darrick. He explained the services I needed fully and was able to assist me in any way I needed. Keep Brought my car in and was immediately greeted by Darrick. He explained the services I needed fully and was able to assist me in any way I needed. Keep up the good work! More

Excellent service! Jeff Norris is the best! I won't work with anyone else. He makes sure everything is taken care of. I trust his input and decisions. Jeff Norris is the best! I won't work with anyone else. He makes sure everything is taken care of. I trust his input and decisions. More

Darrick is the best!!! Darrick goes above and beyond to fulfill all of my nitt-picky service requests and he never batts an eye! This guy is like a real life superhero! He a Darrick goes above and beyond to fulfill all of my nitt-picky service requests and he never batts an eye! This guy is like a real life superhero! He always has a smile on his face and I've never seen this guy have an off day! He bends over backwards for his customers and will make sure that you are 100% satisfied before you leave! Definitely recommend him for any and all service needs! More

Great service advisor makes all the difference I've owned Infiniti/Nissan vehicles for a long time and I've tried many different dealerships. From techs who miss-diagnosed issues to service advisor I've owned Infiniti/Nissan vehicles for a long time and I've tried many different dealerships. From techs who miss-diagnosed issues to service advisors who have very little knowledge of the vehicles, my experience has varied widely. Darrick has been an amazing advisor, who makes sure you take good care of your vehicle without trying to push unneeded service procedures. He has also owned several Infiniti vehicles and is very knowledgeable on these cars. I can't recommend him enough More

Fantastic Service Darrick is an incredibly knowledgeable service advisor! He has fantastic customer service skills and dials in on the intricacies of your car's situati Darrick is an incredibly knowledgeable service advisor! He has fantastic customer service skills and dials in on the intricacies of your car's situation. Detail oriented, professional, and highly recommended. More