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579 Reviews of Grubbs Nissan - Service Center
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April 13, 2019
Grubbs Nissan Service is Top Notch I purchased my vehicle from another dealership but I have it serviced at Grubbs Nissan because the service department is staffed with highly trained a I purchased my vehicle from another dealership but I have it serviced at Grubbs Nissan because the service department is staffed with highly trained and competent staff. I worked with Jeff and he was personable, knowledgeable and professional. He didn't try to sell me anything extra and I didn't feel pressured and he kept me updated about my vehicle. The prices are extremely reasonable. Norman was my technician and it was obvious that he is highly skilled and trained! Thank you Grubbs Nissan Service Department for such a positive experience in a stressful situation! More
by PHOENIX
Employees Worked With
February 05, 2019
Horrible service experience Worst Nissan dealership in the area. I made service appointment for 8:00 am Saturday morning. Upon my arrival there was no less than 25 cars in fro Worst Nissan dealership in the area. I made service appointment for 8:00 am Saturday morning. Upon my arrival there was no less than 25 cars in front of me. The dealer was clearly overwhelmed as there was only 2 service advisors working. After waiting 40 minutes to speak to an advisor I was told the wait time was 3 to 4 hours for an oil change. When I questioned the young man who was working with me I was told there was a lot of walk ins. So the wait was especially long. Why do they take appointments if walk-ins take priority. I will not return. More
by David T
Employees Worked With
Jason Remich
October 31, 2018
Terrible customer service.!!! Every other interaction resulted in me getting lied to! I would leave a message on voicemail and it would take hours to get a response. They had the Every other interaction resulted in me getting lied to! I would leave a message on voicemail and it would take hours to get a response. They had the car a week and I was about ready to send a wrecker to pick it up and send it to real mechanic. I guess it is back to Fort Worth Nissan. More
by Jbarron
Employees Worked With
Sean Chak
October 26, 2018
customer service My review is late in coming however I absolutely must thank each and every person at Grubbs Nissan because they were not only reassuring and confident My review is late in coming however I absolutely must thank each and every person at Grubbs Nissan because they were not only reassuring and confident in helping me with my situation with my vehicle they showed professionalism beyond my expectations! I want to especially thank everyone in the service department especially Sean Chak!! This man went way beyond the call of duty.He kept me informed on my car issues every step of the way.Sean also worked with the company Nissan and literally saved my life and that of my son fianinically because as a single mom I wouldn't have been able to afford the repairs needed to repair my car.Nissan covered the entire cost of my car repair as well as that of a rental car.My son and I were beyond words of thanks and appreciation for what this fantastic company did for my family!God bless Nissan Grubbs Nissan and especially Mr.Sean Chao and every person at Grubbs Nissan for helping with my situation!!! I will never ever forget your generosity caring and support for everything everyone involved accomplished especially within the one week time frame.Thanks everyone at Nissan Grubbs Nissan and Sean for making my experience a positive memorable joyous experience!!!! May God bless all of you at Grubbs Nissan and have a fantastic joyous healthy happy Holiday season!!!!! Sincerely Ms,Judy Jones More
by jaj3396
Employees Worked With
Other Employees :
Darrick Phillips, Gary Brown, Zee Mirza, Pete Menchaca, Danny Wilkins, Sean Chak, Jason Remich
September 21, 2018
Above and beyond Darrick Phillips has went above and beyond our expectations concerning our Morano. He's very professional and his main concern is that we're happy. He Darrick Phillips has went above and beyond our expectations concerning our Morano. He's very professional and his main concern is that we're happy. He always takes care of us from dealing with our oil changes to our tires. Give this man a raise if he hasnt got one already. More
by WardsRus
Employees Worked With
Darrick Phillips
September 18, 2018
Spectacular Service Tiffany gives Stellar Customer Service and Always goes Above and Beyond to serve her customers. I really like that she is a great communicator . She Tiffany gives Stellar Customer Service and Always goes Above and Beyond to serve her customers. I really like that she is a great communicator . She is very friendly and professional. I have been a Customer for 10 years and Tiffany is my go to girl for Service. Grubbs is an Outstanding Family Owned Dealersjip and you will be happy with there Service. Eric and Jenna Grubbs are great people.I have pyrchased 2 cars from them. So if you are looking to buy a car or need great Service Grubbs is the place to go. More
by WoohooWendye
Employees Worked With
Tiffany Emrick
August 22, 2018
Exceptional Service My Murano had a damaged sensor that needed to be repaired. Mr Clark Skiles was the Service ManAger who oversaw the repair. He was professional, co My Murano had a damaged sensor that needed to be repaired. Mr Clark Skiles was the Service ManAger who oversaw the repair. He was professional, courteous and followed through on his every word. Norman was the technician who worked on the repair. Not only did they do the repair (which works flawlessly); they checked the car over while it was in their shop. The car was washed and ready for me when I arrived. More
by Murano17
Employees Worked With
Mr Clark Skiles and Norman
July 27, 2018
No More New or Used Nissan Vehicle's for Me I took my 2013 Nissan Sentra SR to Grubbs Nissan Service Center for recall campaign notice on the continuously variable transmission (CVT). I was told I took my 2013 Nissan Sentra SR to Grubbs Nissan Service Center for recall campaign notice on the continuously variable transmission (CVT). I was told a software update would need to be applied to the car's engine control module (ECM). This seemed to fix the problem for a few weeks until I began experiencing the gears getting stuck again when accelerating and riding rough (feeling a slight jerky motion) when making a rolling stop. I called the Service Center to let them know the problem still persisted. The Grubbs Nissan Service Advisor told me that my warranty had ended because the miles on my vehicle exceeded the 100,000 mile warranty limit AND that the recall notice was a public campaign led by Nissan. He said when your car has over 100,000 miles you will begin to have problems. I guess what he is telling me is that Nissan vehicles are only good up to 100,000 miles. I will not be buying anymore Nissan vehicles. More
by Dissatisfied Long-time Nissan Car Owner
Employees Worked With
May 18, 2018
The worse, stay away Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable Recently leased a 2018 Nissan Sentra from Grubbs. My wife who is the primary driver said the USB port was not working. I tried another charging cable and validated the USB was not working properly. I was thinking this was a non issue to take it in as it is still under warranty. WRONG!!!! Service person comes back after having the car for about an hour and states that we damaged the port, shows me a photo of the internals of the USB port and said due to our neglect this would not be covered under the warranty. Oh and by the way the part to replace is about $400. I declined the repairs, one because of the rediculous repair price but two, WE DID NOT DAMAGE THE PORT!!! We are being accused of neglect. Doesn't matter if we didn't they are refusing to cover the issue under the manufacturers warranty. I should have used my better judgement from my past experience with Grubbs not to go back there, shame on me. How can they determine if this was neglect on our part vs faulty part? They can't! The car has less than 700 miles, we have had the car less than a month. My fault for staying with this dealership, but I have learned my lesson. I have three years of this type of service (xx), but then after that I am done. The least that I can do, is tell others to stay clear of Grubbs Nissan or any other Grubbs dealership for that matter. Customer service is lousy, no intention of trying to retain customer or show good faith in customers when they tell them what happened to the vehicle is in fact what happened. We have been Nissan owners for nearly 20 years, purchased/leased over 6 nissans in that time. But this is it for me, no more Nissans, no more Nissan dealerships. If I could leave a zero star or leave a negative number rating, I would. More
by Ken
Employees Worked With
Zee Mirza
January 09, 2018
Was upsetting at first but manager made it better Took my 2010 Altima in for the CVT transmission recall at 107k miles. The service advisor told me that it depends if Nissan is going to cover the car Took my 2010 Altima in for the CVT transmission recall at 107k miles. The service advisor told me that it depends if Nissan is going to cover the car under warranty which they will find out once they take the care apart. He did not offer a loaner of any sort and I was stuck at home for a week and when i tried to call him back, he never answered my calls, or returned them. I had to call other advisors just to find out that he's busy.... At this point, I'm beyond upset and my wife stepped in at spoke with the Service Manager, who was apologetic and wanted our business so she offered a free oil change. They replaced a valve and installed a transmission radiator to see if that will do the trick. A couple weeks later, the transmission started whining again so my wife called Grubbs for a week until she was able to talk to Kristi Mills, the new Service Manager. The SM that I originally worked with is now on maternity leave but Kristi was more than helpful and apologetic when my wife gave her a piece of her mind. Grubbs did replace the transmission this time around and although they did right this time around, I went ahead and let them fix an oil leak issue that it had. In December, I found a Honda that I really wanted and traded it in due to the quality of my Nissan and the experience, I ended up no longer wanting to own anything Nissan; however, Grubbs made things right and although they can't speak for the other dealerships, they're the only Nissan dealership that actually took care of me. More
by jaynvius
Employees Worked With
Kristi Mills
