Grubbs Nissan - Service Center

Jon Tucker is the BEST advisor at Grubbs Nissan service center. Have bought 2 cars from Grubbs and have been a customer since 2012 and he by far is the best advisor I have ever dealt with. Very knowledgeab center. Have bought 2 cars from Grubbs and have been a customer since 2012 and he by far is the best advisor I have ever dealt with. Very knowledgeable and helpful. His communication was excellent with my cars progress and dealing with my insurance company. I will go through him from this point on. He should definitely be recognized for his work and dedication to his customers. He is a HUGE asset to y’all’s company. More

Fast check in, friendly service agents throughout every step, in my experience always quality service. My go to for authorized, guaranteed work done on my cars step, in my experience always quality service. My go to for authorized, guaranteed work done on my cars More

I always bring my car here because I trust the work. I’m glad the TV was off on this visit to service. The waiting room was much quieter. glad the TV was off on this visit to service. The waiting room was much quieter. More

Had to have my car towed in for service to this Nissan dealership which was my first time using this location. I was very pleased with the service from the minute I walk in the door until I left. They wer dealership which was my first time using this location. I was very pleased with the service from the minute I walk in the door until I left. They were quick to see what my needs were and got me taken care of very quickly. I would definitely be using them again if necessary. Thank you very much for such great service! More

Jacky was great. Kept me informed of what was going on with my vehicle. I would recommend this business and their service to anyone. Everyone was very helpful and friendly. with my vehicle. I would recommend this business and their service to anyone. Everyone was very helpful and friendly. More

The experience was very welcoming and easy... While The experience was very welcoming and easy... While making my appointment by phone the customer service was very prompt and courteous. Booked my a The experience was very welcoming and easy... While making my appointment by phone the customer service was very prompt and courteous. Booked my appointment with ease and got follow ups to remind me of my scheduled appointment time and date. Once I arrived... Dan Tran, approached me with a very positive greeting and fun friendly attitude. I love him.! After gathering my information, I explained that I'm a returning customer and all my information was already on file... made it even quicker with no wait time. Dan, was awesome! He explained how long it would be, was honest, genuine, and very professional. He then asked if there was any other questions I had or services I may need... Dan explained, who would be servicing my vehicle, introduced us and off I went. Even asked if I had or may need a ride. Very kool.! I left my car, and once it was time to pick up the process was smooth and professional. I arrived, waited for less than 10 minutes and was ready to check out. The paperwork took no time at all... and the young lady's and the check out desk was very polite and professional as well.. While my car was being pulled up, DAN, allowed me to meet my service tech CHAD, who was very courteous and understanding on all my needs updated me about my vehicle and had a genuine pleasant conversation in regards to services, recommendations, and other aspects to help improve the performance of my vehicle. Amongst meeting CHAD, to my surprise is DONNY whom I had the pleasure to meet on my first visit.. Donny was #Thetruth I meet him on my first visit and he took great care of me during my visit. He showed professionalism and customer service above the highest level... I was blown away by it... I have never seen a group of professionals with the amount of passion and care for their business... Donny was a true leader and I seen it the moment I arrived. It was so awesome to see these guys all passionate about helping their customers feel at ease, safe about their vehicles and comfortable. These guys took care of me and my vehicle.. Asked if I was okay, to come sit inside the cool building, asked if I needed water for the hot weather temperatures of TEXAS and even followed up with me before during and after my visit. Dan, Chad, & Donny are the AVENGERS of GRUBBS NISSAN!!... and I hope to continue to see their faces as I continue to come for all my vehicle servicing needs... You guys are the REAL DEAL!. Thank you, KG More

Got my oil changed at Grubbs Nissan in Bedford Texas August 15th 2020My service plan issued when I bought the car June 1st 2019 said I got 2 free oil changes(not 2 free in one year). Due to COVID I've n August 15th 2020My service plan issued when I bought the car June 1st 2019 said I got 2 free oil changes(not 2 free in one year). Due to COVID I've not had to drive much(working at home). I currently have 8500 miles on my 14 month old vehicle. I brought my vehicle in expecting to have a free oil change left. I was told the oil change expired June 1. I realize that rules are rules but due to these difficult times it would have been nice to see Grubbs step up and honor the 2 oil change deal. Its no ones fault that I'm not accumulating miles at a normal pace. I realize you've already sold me the vehicle and don't need to be customer focused but it would have been nice More

Came for an oil change and tire rotation. Jimmy provided excellent customer service as always. Thanks Grubbs for having the best staff in the service department. excellent customer service as always. Thanks Grubbs for having the best staff in the service department. More