Grubbs Nissan - Service Center

My service advisor provided excellent customer service. He was knowledgeable and friendly. He was knowledgeable and friendly. More

On Friday 8/13/21 the AC in my car stopped working. My husband charged the AC and it work for a little while and then stopped again. He did this two more times and same thing. Thinking we have a leak some husband charged the AC and it work for a little while and then stopped again. He did this two more times and same thing. Thinking we have a leak somewhere on Saturday 8/14 we take it to the Nissan Service Center for repair. Roughly at noon I got a phone call from my service contact that the air compressor switch was out and needed to be replaced. They also noticed my brake fluid was green when it should be a different color but they didn't know why it was green. This should have been my first red flag that they have issues with diagnosing the issues. But I trusted that this is a Nissan facility and should be well versed in diagnosing Nissans. I even asked Jacky that it seemed weird that it is a switch issue when it works for a little while when charged but then stops. It sounds more like a leak. He told me that the switch sometimes works but doesn't and it's just a coincidence that it only worked briefly when charged. Fast forward, I pay $1800 on 8/18 pick up my car. Drive it the 1.8 miles home. The next day I get up to go to work and what do you know my AC isn't working. I take it back. They look at it again and surprise your heater box is leaking. A leak?! You don't say. I literally told you I thought I had a leak when I dropped off the car and was questioning how it is a switch problem, if the switch only works when the AC is charged. Oh and by the way it is going to cost you $3300 more dollars. This is where I absolutely lose it. If they would have been thorough, listened to my complaint and correctly diagnosed my car and told me you need a compressor AND a new heater box for over $5,000. I would have never agreed to ANY of the work. It isn't worth it on an 8 year old car with almost 100k miles on it. Speaking with Jacky, he let out that they have to follow the Nissan guidelines so they couldn't have told me I had a heater box leak until AFTER they fixed the compressor. Which means to me, they have incompetent mechanics that don't know how to trouble shoot and only follow a step by step guide to get cars out the door regardless of if they are actually fixed. I fully believe they defrauded me of my money, they allowed me to leave with a non repaired car. They got the money they could from me and let me go on my way. Driving around in the 100 degree weather without AC is absolute torture and for a pregnant person dangerous to the baby. I will say I am not pissed at Jacky, he doesn't fix the cars himself but I think everyone at the facility needs a little more critical thinking. I also believe credit it due, when I did return my car on 8/19 Melissa Robinson did give me a rental since I was no longer with a vehicle since I returned my loaner when I was told my car was fixed. She was the most pleasant person to work with. Last one on the personnel side, the Director, Dan, is a mansplainer, he had no desired to listen to me, but when my husband got involved the story became different. Pretty sad to still be sexist in 2021 when you work in customer service. Back to it, I fully expect a refund for the work that I would have NEVER agreed to unless I had the full picture of the issue of my car. I will absolutely never return and if I can stop just 1 person from going to this service center or even buy a Nissan than have saved 1 person from the absolute nightmare of this place. More

I take my Infiniti QX80 for service here because their prices are reasonable and no pressure for unrequested (unnecessary) services, which is common at the Infiniti dealership, which has very high prices. prices are reasonable and no pressure for unrequested (unnecessary) services, which is common at the Infiniti dealership, which has very high prices. More

Buddy Melvin is awesome!! He has a smile all the time, very helpful!!. And he let you know everything that going on with car!! very helpful!!. And he let you know everything that going on with car!! More

This dealership was great. They provided fast excellent service. My advisor was very knowledgeable and professional. I will definitely continue to use them for my service needs. service. My advisor was very knowledgeable and professional. I will definitely continue to use them for my service needs. More

I have bought 3 cars from Grubbs and I love their customer service. Jacky and Dan in the service dept are awesome to work with customer service. Jacky and Dan in the service dept are awesome to work with More

Excellent service as always! Kept informed of all aspects of my service. Always a joy working with the Grubbs Nissan Service Dept! Great location as well! of my service. Always a joy working with the Grubbs Nissan Service Dept! Great location as well! More

Never dread going to you for service. Everyone is friendly, helpful and knowledgeable. Have had Luke help me the last two visits. He is great. friendly, helpful and knowledgeable. Have had Luke help me the last two visits. He is great. More

Jacky very helpful & courteousKept me informed of Jacky very helpful & courteous Kept me informed of service being done & explained everything very well and notified me as soon as work completed and Jacky very helpful & courteous Kept me informed of service being done & explained everything very well and notified me as soon as work completed and ready for checkout More

Grubbs Nissan Service Department is A+ in my opinion. I drive several miles to visit them. They are very informative and help me with all my decisions. drive several miles to visit them. They are very informative and help me with all my decisions. More