Grubbs Nissan - Service Center

-0 I have never been so disrespected by a dealer in my life. Your service director. Dan Tran, withheld information concerning the repairs to my vehicle. When I asked about the work that was done, he told life. Your service director. Dan Tran, withheld information concerning the repairs to my vehicle. When I asked about the work that was done, he told me that he was not going to provide that to me, then said now what. I asked to speak to upper management at the dealership. Only to be told that I was going to have the police called on me if I did not leave. I was not give any information on what was done to my vehicle while it was there for 8 days. I will a every chance tell people about the experience at you dealership. More

service personnel was friendly and service area very clean vehicle was delivered quickly and ready to go clean vehicle was delivered quickly and ready to go More

As soon as I called Grubbs Nissan they set an appointment for my requested recall to be done and they order the parts they need to complete the repair and as soon as they call me to bring my car they get it for my requested recall to be done and they order the parts they need to complete the repair and as soon as they call me to bring my car they get it done in the same day and they order me a Lyft.to take me back home and back to the dealer when they finish my repair,I’m happy with the service. Thank you, Grubbs Nissan service department More

Dave my service agent went above and beyond to accommodate my appointment for repairs! Great work! accommodate my appointment for repairs! Great work! More

My service advisor Buddy is always very professional and keeps me advised of what they have completed and how much longer it will take. keeps me advised of what they have completed and how much longer it will take. More

Great service! ! Nice people, listened to my request! Gave me a car due to recall ! Nice people, listened to my request! Gave me a car due to recall More

Most courteous, prompt and professional service in the DFW area. Worth the drive from Dallas. DFW area. Worth the drive from Dallas. More

Identified and corrected problems efficiently. Didn’t charge a whole lot of money. All went smoothly. Didn’t charge a whole lot of money. All went smoothly. More

Dealership damaged my car, removed/lost a trim piece, while in their possession. I called the service representative (Buddy Melvin), who promised to call back with a response and never did. I called Se while in their possession. I called the service representative (Buddy Melvin), who promised to call back with a response and never did. I called Service Manager (Dan Tran), who promised to call back with a response and never did. I called the General Manager (Ethan Lee), who never returned my call. How can I trust a dealership with a new car purchase if I cannot trust them not to respond to a simple service issue like this. I purchased a new vehicle from them several years ago. But based upon this awful experience with them, I will NEVER AGAIN do business with Grubbs. Buyer beware! More