Grubbs Nissan

HORRIBLE CUSTOMER SERVICE. DOESN'T KEEP THEIR WORD If it were possible to assign a negative star rating to describe our experience at Grubbs Nissan this past weekend, that's what we'd do. Ultimately, t If it were possible to assign a negative star rating to describe our experience at Grubbs Nissan this past weekend, that's what we'd do. Ultimately, the bottom line issues were extremely poor communication, high unprofessionalism, broken commitments, and complete inconsideration and lack of respect for a customer's time and value as a potential buyer. Thursday, at 6:30pm, we walked into the dealership with clear intentions to sell our current vehicle at a set price and we wanted the payout to us at the close of our deal, not rolled into a trade-in value on a new vehicle. Our sales consultant agreed to the set value we requested and the payout terms, which is the catalyst to us proceeding to do further business with this dealership, and purchase a new vehicle. As soon as we agreed to have the required credit background check on this transaction, to begin the new vehicle purchase process, things began to unravel. When speaking to the pre-owned sales manager about the terms and conditions of our new car purchase, we noticed the amount they agreed to buy our current vehicle for was included in the amount they expected us to finance with them. For example, if Nissan agreed to pay $3,000 for our car ("trade in allowance"), there was a $3,000 "trade in payoff" netting against the trade in allowance in the detail of our financial agreement for the new car, essentially, meaning they were going to LOAN us the money they agreed to PAY us for our trade-in, and keep our car (= $0 value for the car for us). After 45 minutes of debating with the pre-owned sales manager, he finally agreed to remove the trade in payoff line item and handle the purchase of our current car separately. Thinking the primary reason for us coming to this dealership had been handled and was ready to process, we began pursuing additional business with them to start our search for a new vehicle. Originally, we were speaking to the sales consultant about buying a used car, but upon hearing about the new car rebates and incentives, we decided to pursue a new vehicle instead, especially given the pre-owned vehicle we were considering already had 30,000 miles on it but was being presented to us at the same price as a brand new vehicle. This process took another 3 hours of our evening with a lot of unnecessary back and forth, easily avoidable had our requests actually been listened to. Ultimately, at 10:30pm, the sales consultant tells us that the vehicle we want is not on their lot and they'd have to have it delivered the next day. One positive takeaway is that they allowed us to drive home a demo vehicle for the night. Friday morning, we sent our sales consultant a VIN # of a vehicle that had exactly what we wanted, but it was at another dealer location. He assured us that particular vehicle would be delivered, and told us we'd have to pay a $250 delivery fee that WOULD be refunded. We were hesitant to do that because we were speaking with the sales consultant over the phone and were not comfortable providing credit card details in that manner. When documentation of this refundable $250 transaction was requested, they said they could not provide us with that information. After another debate with the dealership management, a copy of a locate and deposit worksheet was texted to us and the $250 was waived. Interestingly enough, the form clearly states that the $250 fee MAY be refunded, if the vehicle delivered is not exactly as you ordered, or if Nissan Grubbs cannot provide the vehicle as described on the form. Around 2pm, the sales consultant calls and says the car is en route and will be at the dealership in 15 minutes. Around 4pm, we were told the vehicle was at the dealership. We ask for the VIN # and mileage to register the vehicle with our insurance company, and the VIN# does NOT match what we provided earlier Friday morning. Turns out, they had a vehicle that matched our specifications already in their inventory. Don't understand the need to have a vehicle delivered that was already there, but go figure. Perhaps they were hoping we didn't contest the $250 charge and could make some easy money. PART TWO: We arrived at the dealership about 6pm to complete the new car purchase transaction and receive our agreed-upon payout for our current vehicle. Before heading to the finance department, we reviewed the intent to purchase form and agreed on the details, which clearly showed that the offer for our current vehicle was not rolled into the financed amount and was handwritten in the notes below, as a separate transaction. We were then asked to sign a form that specifies what Nissan owes the customer and that the customer owes Nissan (henceforth called the "Nissan Owe/Customer Owe" form for purposes of this review). In both sections of the form, it clearly stated "nothing was owed" from either party. This prompted us to ask if the agreed-upon payout check amount was not listed on this form because we would receive it upon signing the finance agreement, which is what we were expecting based on the opening conversation regarding our current car on Thursday evening. Our sales consultant then tells us that we will not receive our payout check until the new vehicle loan was funded, which could take up to 5 business days. Mind you, the payout of the current vehicle was not dependent upon the purchase of the new; they should have been mutually exclusive. The agreed-upon terms of the payout of the current vehicle was the deciding factor that catalyzed our willingness to do additional business with this dealership, and with that commitment not being upheld by Nissan, we expressed our displeasure and frustration with the lack of clear expectations and asked to speak to the general sales manager. The initial presentation of the general sales manager was an air of concern for us as customers of Nissan; however, when we relayed the details of everything that had transpired and all the time that was spent (now over 5 hours over the course of 2 days) to do business with them, we quickly realized that they place no value on us as people in general nor conduits to the success of their dealership. His demeanor went from "I'm sorry, there's nothing I can do" to one that was quite patronizing and highly unprofessional. At this time, we decided to terminate all business with this dealership, but we asked for copies of everything we signed for our own documentation purposes. He refused. Repeatedly. We felt it in our right to obtain this information, given the outcome of the transaction. Since he refused, we pursued the assistance of local law enforcement. The officer clarified that our concern was of a civil nature, but to help make amends, he recommended that copies of all documentation signed be provided to us. The sales manager claimed that he did not want to do that for competitive business purposes. We asked that if he didn't want to give them to us, that he'd shred them in our presence, so we were comfortable they would not be misused. The sales manager then said he had to retain them for customer documentation purposes. (Were we really customers if we didn't do business with them? Go figure). At any rate, we ended up getting the documentation with all financial numbers blacked out and left. This was a detailed account of poor customer service, lack of respect, and outright lies. We are grateful that we did not commit to business with this dealership and would encourage anyone who thinks they might want to do business with them to think twice. UPDATE 8/15/2016 Let me tell you how Karma works in your favor when DEALERSHIPS try to get over on you. So after all the hassle that Nissan Grubbs gave me and my family, we sold our older vehicle on 8/14/2016 (SUNDAY) for the same price they were trying to get over on us on AND we received it in CASH! On Monday(8/15/2016) we went to Southwest Nissan in Weatherford, TX. We received the same vehicle with a BETTER package (moonroof, leather seats, crash avoidance, EVERYTHING) for $1,000 LESS than what this shady dealership tried to offer. BETTER CAR & BETTER SERVICE. GOD is good!! STAY AWAY FROM NISSAN GRUBBS!!!!!!!!!!! More

Internet Advertising is Misleading My wife and I live in the Wylie area and had been looking for a '16 Maxima when we found the Grubbs Nissan site. For 2+ weeks they had a Maxima SL on My wife and I live in the Wylie area and had been looking for a '16 Maxima when we found the Grubbs Nissan site. For 2+ weeks they had a Maxima SL on their site, brand new, with 3 miles for under $32K. I went online and inquired about the car and they assured me the vehicle was on the lot. I told them we'd come over and look at it the following day. The morning of the following day, one of the sales reps called to set up an appointment. I confirmed with them that the car was there. Verified the VIN, etc. Told them we'd come over after work (about 6PM) and that we would call before we headed over. That evening we headed over, giving them a call and they assured us they would pull the car out front for us to look at and test drive. After driving for an hour and a half in rush hour traffic, we get there to find that not only do they NOT HAVE THE CAR that they have been advertising for the past 2+ weeks, but that it was a demo that one of their sales reps was driving and the car was out with the rep. Oh BTW, it also supposedly had over 1500 miles. They then tried to sell us on another car but by this time we were just fed up with their xx. These guys are "crap" and I am in the process of writing a letter to Nissan USA because that type of advertising and behavior is reprehensible. If it were up to me, since I drive a BMW I would be looking at one for my wife but she likes the Nissan brand. But we wont be buying one from Grubbs. More

They are selling lemons I've had 3 pre-owned vehicle's from Grubbs in the past 4 months and 2 of them broke up on me within 2 weeks and after I purchased. Wanted my money bac I've had 3 pre-owned vehicle's from Grubbs in the past 4 months and 2 of them broke up on me within 2 weeks and after I purchased. Wanted my money back after the second car broke down they said not happening so after all that I ended up having to purchase another car pay even more money then I attended to pay and it's been about 1.5 months and now it at the dealership and they r telling me I have to pay them to check and see what's wrong with xxx. I'm out about $13,000 cash paying for checks and getting different things fix that dealership should have notice b4 selling. I've tried contacting owners,gm,sm's and all no one returns my call or they never answer. Would recommend anyone to shop for cars at grubb Nissan or any other Grubbs dealership in the world More

Internet Price is a big lie.. WORST service I ever had, no respect to customers. Price on the Internet is not true, it is only to bring you in then the price went up by few THOUSAN WORST service I ever had, no respect to customers. Price on the Internet is not true, it is only to bring you in then the price went up by few THOUSANDS! Be careful dealing with this Grubbs Nissan.. Very Bad Experience. I will never go back or recommend anyone to do business with them. More

Horrible customer service They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids They were deceptive when selling the vehicles about the service completed by the dealership. I was advised 5 months into ownership that various fluids were contaminated and the spark plugs were the ORIGINAL spark plugs on my 2007 vehicle. If it was serviced by them in August prior to purchase then that's a problem. When you return for oil changes it always takes in excess of 2 hours. This last oil change the gave me a dirty complimentary wash and damaged the antennae and wiper on my vehicle. No one bothered to say anything till I noticed it. My experience with Grubbs Nissan has not been one that I would not encourage my family or friends to purchase there! More

Truely frustrated and disappointed x-customer###lost I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles I am a frequent flying customer, 2 Nissans and a loyal customer always recommending this locations to friends and family. I normally drop off vehicles and get into a complimentary rental. But this particular day they were closing and put me a rental which was in need of maintenance, but I was in rush to get back to bday party where my son was in didn't pay the lights any mind. Returned car and explained lights where on when I left, but I got treated like my business is not respected. Told tire pressure light was on because a nail was in tire, which they made me pay for $148.16. I feel like they should have went half meeting me half way because it was a two way street, just like when they broke my hood bug shield and me being reasonable paid half although is was not broke when I brought in for service... P.S rental manager Stephanie customer retention sucks... More

JUST BOUGHT THE CAR IN SEPTEMBER 2015 I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the veh I just purchased a vehicle in September of 2015 from the GRUBBS USED VEHICLE DEALERSHIP IN EULESS, TX and I will say that they did help me get the vehicle for the price I wanted, so I will say thank them for that; however, a month after I drove the vehicle home the problems began. Being the owner of a new vehicle is exciting so I drove the car to a near by car wash, began to wash the car and the PAINT BEGAN TO COME OFF THE HOOD OF THE CAR, THEN THE ENGINE LIGHT CAME ON ALONG WITH OTHER PROBLEMS. Obviously, I returned to the dealership to have the problem solved. The car was taken in for service, BUT AGAIN ONCE THE VEHICLE WAS RETURNED THE PAINT CAME OFF THE SAME SPOT AGAIN AND THE ENGINE LIGHT CAME ON AGAIN. I returned to the dealership and explained my problem to the people that were involved with the sale. Again, the car was taken in for repair. Can you guess what happened next? ENGINE LIGHT CAME AGAIN!!!!!! I completely understand that the vehicle is used, but I HAVEN'T EVEN OWNED THE VEHICLE FOR MORE THAN 3 MONTHS!!!! I'm really starting to feel as if they were just trying to cover up the problem until the warranty expired. I don't know what else to say. More

I was impressed with the respect and patience of your staff. I am so glad that I fill out an application . Aziz was very nice and respectful and patient. He helped me get a Nissan s I am so glad that I fill out an application . Aziz was very nice and respectful and patient. He helped me get a Nissan s More

Not a happy customer When going through finance- do not buy the paint scratch and or deny repair unless they fully explain the detail behind the "coverage". They do not co When going through finance- do not buy the paint scratch and or deny repair unless they fully explain the detail behind the "coverage". They do not cover scratches or dings in paint on trim door pieces or cover light scratches elsewhere on the vehicle. I have had this coverage for 6 months and had it denied several times for door dings in the trim (which are not covered). Be sure to read the fine print- paint scratch and door ding coverage does not actually cover the most common issues. The service supervisor said, "it's not my problem- you should go talk to the person you bought it from"... I bought it from your dealership... More

Great customer service The staff was attentive and unlike other car dealerships, there was no run around and they gave me timely service without long waits. Will definitely The staff was attentive and unlike other car dealerships, there was no run around and they gave me timely service without long waits. Will definitely recommend to a friend. More