Grubbs Nissan | Page 101

We recently purchased a new 2012 Pathfinder from this dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. dealership. All was good until it came to the service. The first service was on the drivers door because it was not sealed good from the factory. They said they ordered the part and 2 months later never heard from them. We called them and they had to order the part again. Finally got it in and it was the wrong color. They installed it anyway and we are stuck with it. Second service call, employee named Jeff treated my wife like an idiot and I had to get involved. They ended up giving us the service manager(Clint) and he took care of service call. Third service was a flat tire and oil change. On this trip, they said they couldn't repair a minor flat that was caused by a small screw between the treads in the middle of the tire. They wanted us to purchased a new tire. They took over an hour to let me know this and didn't get to the oil change. I had the tire fixed at a Walmart just down the road without any problem. Last service call, said it was beyond the covered service period(15K miles), tried to explain our last problem(would have been under the service period) and they just baulked and we paid for the oil change. The lady ask if we wanted a new air filter for $30 and my wife asked if we needed one. The lady said she didn't know, but it was her job to ask everybody for the new air filter... What a freaken joke! We just purchased a new vehicle and would have purchased it here, had the service been there. I do not recomend this dealer if you want the service that should come with a new vehicle. The service part of this dealership is broke and it doesn't appear that anybody cares. Jeff Lewis Keller, Texas More

I have worked with Anthony Malone via email to purchase Nissan Versa, his initial quote has never changed and despite my request to meet me at a very reasonable price point he has refused. I used his quo Nissan Versa, his initial quote has never changed and despite my request to meet me at a very reasonable price point he has refused. I used his quote to get me a Versa at Nissan of McKinney at the price I wanted. He was courteous before I asked him to lower the price, as soon as I did, he called me "unreasonable" which made me not want to work further. Since I had no problem getting my price point on identical vehicle elsewhere, it was not me being unreasonable. I recommend using grubbs internet sales team to get your quotes and if they refuse to negotiate with a buyer go elsewhere. There are plenty of dealerships in the area. More

Friday morning I scheduled a service appointment online and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was the and completed all of the fields with description of problems and even went as far as entering the VIN # and my cell phone number. At 11:15 I was there and waiting with the print out from the website with the confirmation number. Eventually Yvette came out and greeted me and asked if I had been helped, I said no but I had completed everything online and someone should know I have an appointment. What is the website for if you are not going to take advantage of it? This was a huge waste of my time. I had to go over everything again with Yvette, even though I had already scheduled the appointment and listed all the issues. Very annoying but I stayed polite and didn’t let her know that this upset me. 3/29 5:22-Yvette called and left a voicemail stating she had an update but didn’t leave a update on the voicemail. 3/29 5:52-I listened to her voicemail and returned her call- (no answer) 3/30 11:13-I called and left a voicemail for Yvette 3/30 2:13-I called no answer 3/30 2:39- I called and finally got Yvette- only to find out I left my car @ Grubbs for a day & half only to find out the “Certified Technician was not able to duplicate any of the issues” At that point I was asked to come ride with the technician to diagnose the problem…?? The customers that are showing up during the construction should not be dealing with this kind of service. I would think you would do everything possible to make your customer happy? When I left Yvette knew I was not happy, therefore why didn’t a service manager reach out to me to see what could be done? The fact is the front end IS popping when the brake is applied. I notice it every time I back out of my driveway and apply the brake to shift from reverse to drive. This is not a unknown issue and very easy to research using google and entering “2012 nissan maxima front end popping when applying the brake” In addition to the front end popping I’ve also notice the driver seat and the passenger seat both rock as if they were not tightened down. Again this was something the technician was not able to diagnose?? This is a common problem and I am not sure why the technicians are not recognizing the problem? More

Very delayed response. Once they have you set up with an appointment they refuse to take your calls or answer questions. The original sales rep that secured the appointment was not available so I tried the appointment they refuse to take your calls or answer questions. The original sales rep that secured the appointment was not available so I tried the online chat option as I had some additional questions about the car. Wally Bello took the chat and quite frankly told me to call the toll free number again and ask for Haji. He then ended the chat. No thanks guys! I am working harder than you are to sell the car, really? More

Tried to pull the bait and switch method on me after I found a decently priced used vehicle online. After calling and confirming the car was there- I arrived to find out that they decided that the car sho found a decently priced used vehicle online. After calling and confirming the car was there- I arrived to find out that they decided that the car shouldn't belong on their lot and it wasn't in selling condition. Then they tried to upsell me to other overpriced used and exceptionally old cars. More