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Grubbs CDJR of Wichita Falls

Wichita Falls, TX

Overview
Employees
Reviews
Vehicles
4.4
1,877 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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2900 Old Jacksboro Hwy

Wichita Falls, TX

76302

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Showing 1,877 reviews

September 11, 2023

My experience purchasing my Jeep Compass was excellent. Carly was an awesome sales person, she knew the product, and took her time showing me all the safety and driving features and the extra's. More

by kellisond
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carly Hanks, Michael Butler
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the awesome feedback! We hope you enjoy every mile in your new Jeep Compass!

September 10, 2023

Jessica was wonderful and very good to work with and girls at service desk helpful. More

by Unsubscribe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the 5-star review!! Our service department works hard to make sure you have a great experience. We look forward to assisting you in the future!

September 08, 2023

It was quick, easy, and priced ok for my service needs. Staff was helpful and expedited. More

by jasonhalllewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the positive feedback. Our team at Foundation CDJR strives to provide the best customer service.

September 06, 2023

Tim was awesome to work with! Personable and knowledgeable. I wish the timeline from handshake to walking out was faster. It seemed to take forever for the sales manager to get t More

by MORGA370
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Brillhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Butler
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for your kind words about Tim! We're delighted to hear that he provided you with excellent service and was both personable and knowledgeable. Your feedback regarding the timeline is valuable, and we apologize for any inconvenience caused. We're continuously working to streamline our processes, and your comments will help us improve. We appreciate your patience and trust in us and hope your overall experience was a positive one. Thank you for choosing us!

September 02, 2023

Scheduled my oil change and tire rotation for 8:15 am, was driving away by 9 am. A+ More

by JCurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the 5-star review of our service department! We are glad we could complete the oil change and tire rotation in a timely manner. Our team at Foundation CDJR looks forward to assisting you in the future.

September 01, 2023

Easy to set up service. Service agent got me in and kept me up to date about the service. Was completed on time. More

by Marksouth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Welling
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September 01, 2023

The service department quickly changed the oil and filter on my Jeep then rotated the tires at no extra charge. More

by ilwilson1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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September 01, 2023

Very nice service waiting area. All employees are nice and professional. Coffee and water available for free. More

by pmvroom85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heath Marsh
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Sep 15, 2023 -

Grubbs CDJR of Wichita Falls responded

Thank you for the 5-star review!

August 29, 2023

They were completely honest about everything. Very helpful and definitely care about the buyer. Even after we got the car They still made sure we were happy. More

by C los
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quinton Kincy
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August 25, 2023

Ripoff deluxe. Charged over 600.00 to replace shifter cable. Failure was caused by failed bushing that they had allegedly previously replaced under recall. More

by maxwedge1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
all service department
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Aug 25, 2023 -

Grubbs CDJR of Wichita Falls responded

We sincerely apologize for the inconvenience you experienced during your recent visit. Your feedback is invaluable to us. We would like to assure you that your concerns are important to us, and we're committed to addressing them promptly. If you have any further questions or would like to discuss your experience in more detail, please do not hesitate to reach out to Tony White, our Parts & Service Director.

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