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Grubbs Acura
Grapevine, TX
114 Reviews
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Showing 114 reviews
March 28, 2022
I had a great experience at Grubbs Acura. Felt like I wasn’t pressured by sales. Just gave good advice and listened to what I was looking for in my price range. Felt like I wasn’t pressured by sales. Just gave good advice and listened to what I was looking for in my price range. More
by ATran
Employees Worked With
Walid Abou El Naga, Tyrone Robinson
March 10, 2022
My experience was made awesome by the people at this dealership, from Chris, Al, Eric ten stars I felt like family. Every person I encountered treated me with bright smiles, kindness, exceptional custom dealership, from Chris, Al, Eric ten stars I felt like family. Every person I encountered treated me with bright smiles, kindness, exceptional customer service, they say you are in good hands with Allstate, But your get the VIP treatment doing business with this dealership. Thank you! Thank you! Thank you!!😀❤️ More
by barbarawingham
Employees Worked With
Eric Battle, Al Lewis, Chris Salva
February 07, 2022
I went to test drive a new MDX. Had the numbers been right, I would have purchased a vehicle with them that day. However, once we sat down to discuss price, I learned that this dealership is adding a $1 right, I would have purchased a vehicle with them that day. However, once we sat down to discuss price, I learned that this dealership is adding a $10,000 market adjustment to new car purchases, and nearly $5,000 worth of dealer add-ons to the car that were not removable. So, $15,000 above MSRP is the price they were asking. At one point they had a $78,000 price in front of me! Complete lunacy. Save your time, don't go to this dealership. After this experience, I contacted several Acura dealerships in Dallas, Houston and Austin and began comparing out-the-door prices. Yes, most dealerships have add-ons that are "non-negotiable." However, I did not come across ANY other dealerships with a market adjustment. The dealer add-on charges ranged from $1,000-$7,500. Do your research, talk to several dealerships to make sure you're getting a decent price. You will not get a decent price at this dealership. More
by lkathryn19
Employees Worked With
Armani Le Roux
February 06, 2022
I wish I could give a zero stars rating! This Acura dealership does not provide the level of customer service that I am accustomed to receiving at other Acura dealerships in the DFW metroplex! I found dealership does not provide the level of customer service that I am accustomed to receiving at other Acura dealerships in the DFW metroplex! I found a used car I wanted to purchase. I called to ensure the vehicle was still available and physically there, and I also made an appointment. I drove over an hour to the dealership! I arrived to the dealer with my drivers license and auto insurance in hand ready to test drive the vehicle. I was told the person I had an appointment with was not available because he was with another customer. Then, the manager assigned another salesperson to assist me. Next, they proceed to make a copy of my drivers license and insurance. Then, they could not find car or the keys. I waited and waited, but the vehicle and keys were no where to be found. So, I drove back home, and the sales manager sent me a text message saying the vehicle was available and requesting that I make another appointment. That truly showed the level of service that I received starts at the top with this dealer. A manager and a true leader would never send a text to a customer that was physically there and left! A true leader would do whatever it takes to complete transactions and create customers for life. This dealer demonstrated that they could care less about assisting their customers! The behavior of their sales team and their leaders truly has me running to another dealer to purchase a car! I will never ever, ever go to this dealership for anything! Their level of customer service is the worst! All I wanted to do was test drive the car and have the dealer send a purchase order to my credit union for the dealer to receive the funds! They clearly did not understand the assignment! I will not allow any dealership to waste my time like this! Please save yourself the frustration of wasting your time with this dealer. They clearly do not know how to serve customers that are ready to purchase a vehicle. More
by HumbleMom
Employees Worked With
Eric Glover
