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Grubbs Acura
Grapevine, TX
114 Reviews
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Showing 114 reviews
November 21, 2022
Pleasant experience! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!! Our initial salesman was busy when we arrive but Walid stepped in and was very courteous and helped us throughout the process!! More
by jayden suarez
Employees Worked With
Walid Abou El Naga
October 21, 2022
The company took my money and quit responding to my emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance co emails, phone calls and text. I full paid for a car and they kept my money for weeks. Made me miss a couple days of work and lose out on insurance cost, interest on the 66k loan, and the endless hours dealing with a situation. They eventually admitted to selling my car to someone else with no explanation as to why. Took me a bit to get the money back and cleared to pay off the loan. Even before the sale, they were very dishonest, lied directly to you, and do some shady things to get the sale. I would reccomend finding anywhere else to go. I dealt with Rania (sales person), Tyrone Robinson (financial) and Eric Rea (manager). Very unsatisfied with all of them. More
by M_white02
Employees Worked With
RANIA M Abdelfattah, Eric Rea, Tyrone Robinson
October 04, 2022
Helped my daughter get a new car. Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impresse Walid was our salesperson and did a fantastic job of guiding us through the process without adding any unwanted pressure. Overall I was very impressed with Grubbs Acura from start to finish. More
by Randy.lentz
Employees Worked With
Walid Abou El Naga, Tyrone Robinson
September 24, 2022
Do NOT purchase from Grubbs! Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by Honda CRV from Walid Naga at Grubbs Acura. Initially went in after Walid set an initial appointment as the car had not been serviced when acquired by dealership. Low tire pressure indicator was on at purchase and was still on after first service. Set second service and arrived at 7:45 AM to get it taken care of. I was told they would have to wait until 9:00 AM to ask a sales manager about the service and then told they would have to keep the car all day after to get into service even though I had an appointment. The workers are wonderful people but Walid should have ensured there were no additional problems with the vehicle after my initial service and performed the basic follow-up expected with large purchases. Instead I felt like a nuisance when I had to tell him the tire pressure light was still on. It turned out that my break pads and other thongs needed replaced. I don't believe that Walid ever took my car for service the first time because I never received a service update or estimate when I initially took it in. When I told Walid about the issues he sent me back to the service department after saying he would talk with a manager and that he had already essentially "done his part". I felt like a problem being passed off to Nathan in service who was very understanding of the situation and worked with me to see if there were other options to pursue on pricing. Nathan was patient and went well above his job by listening to my side of the situation and how it all appeared to me as a buyer. I had to call into work two days because when I would reach out for updates on the vehicle repairs I could not contact a live person. I tried calling and texting people who had assisted me and it took two days before Nathan reached out to me asking if I'd heard anything on the repairs before he found out for me that it had been ready for pickup. There was a lack of internal communication on the repair and I feel like Nathan had to pick up the slack. I ended up having to pay over 700 dollars on the repairs and had been told that I could do six months financing with no interest which proved untrue. Instead the best offer was 12 months with 25% APR for the repairs. Overall the whole situation has left a terrible impression of Grubbs on me, and others around me who have heard about the situation. More
by Oscarllopez
Employees Worked With
Walid Abou El Naga, Nathan Koelemay, Tyrone Robinson
September 15, 2022
These are the most dishonest people I have ever met in my life. Buyer beware! If you are purchasing from them, they will try to charge you a 10,000 market adjustment. If you say no, they will drop it down life. Buyer beware! If you are purchasing from them, they will try to charge you a 10,000 market adjustment. If you say no, they will drop it down but then find a way to "make-up" the difference by charging you twice for destination and handling. Make sure you go over everything with a fine tooth comb! If not, you're going to be overcharged!! With absolutely NO CHANCE of a refund or even a response. STAY AWAY!! I have tried to reach an agreement to no avail. They know for the amount owed me 1695.00 it’s not worth getting a lawyer but they haven’t thought about a class action!! Anyone else feel the same? More
by Cassiedisch
Employees Worked With
Chris Stiles, Al Lewis, Jacob Taylor
September 08, 2022
Wonderful experience working with Walid. Got the vehicle we wanted and avoided much of the dreadful parts of buying a new car. I would highly recommended working with him for a new Acura. Got the vehicle we wanted and avoided much of the dreadful parts of buying a new car. I would highly recommended working with him for a new Acura. More
by Mike B
Employees Worked With
Walid Abou El Naga, Tyrone Robinson
September 04, 2022
The Grubbs Acura Dealership personnel were helpful and knowlegible regarding the vehicles my wife and I were interested in. Walid Naga was the Sales Agent that approached us. Walid listened well to our qu knowlegible regarding the vehicles my wife and I were interested in. Walid Naga was the Sales Agent that approached us. Walid listened well to our questions and wants regarding the features we wanted in the vehicle we were shopping to purchase there. We had a couple other cars to review before we would make a decision. Once we decided on the Acura we researched a couple other dealers. Ultimately my wife and decided purchase from Grubbs because our experience with Walid was great. The time and patience provided was fantastic. We had not purchased a new car since 2008 and was fearful do to some of the horror stories we heard from friends regarding their car purchase experiences at local dealers. We are pleased with the process and the purchase. If your looking to buy new or used I would ask that you give Walid a call at Grubbs Acura. Thank you Walid! More
by BJ
Employees Worked With
Walid Abou El Naga
