Group 1 Volkswagen Hub City

All they ever say is my car audio system is the cause. They never fix the problem and keep charging me to fix a issue that didn't need to be fixed They never fix the problem and keep charging me to fix a issue that didn't need to be fixed More

Helped really good! Very impressed! The salesman was nice! Made it to where it was in our price range. Very impressed! The salesman was nice! Made it to where it was in our price range. More

Slow service. Two weeks for an air conditioner repair. They did not keep customer updated. Two weeks for an air conditioner repair. They did not keep customer updated. More

Love this dealership! ! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!! ! Got my paint pens, got my oil changed with a coupon!! What a great start to what was a horrible dealership 3-4 years ago!! Thanks so much!! More

Ms. Amanda’s customer service is superb! I was there for an oil change but with her assistance, I was able to have all my tires replaced! Not only that I used my promo but was able to get a BIG discount on an oil change but with her assistance, I was able to have all my tires replaced! Not only that I used my promo but was able to get a BIG discount on tires! While waiting, Ms. Amanda updated me from time to time. Keep up the great job, Ms. Amanda. More

I am always able to make a timely appointment and my service is quick and efficient. service is quick and efficient. More

James helped us after a two hour drive to trade our Ford in for a new Volkswagen. Super easy process that took a little bit of time but checked all our boxes on what we wanted. in for a new Volkswagen. Super easy process that took a little bit of time but checked all our boxes on what we wanted. More

They took care of me as fast as they could had me ubers, to go back home and back even fixed a couple things that I didn't even ask. We're very friendly and helpful the whole time. to go back home and back even fixed a couple things that I didn't even ask. We're very friendly and helpful the whole time. More

Came in to take a look at a car and left with my new car in less than an hour. Their team is very quick and efficient and so pleasant to work with. in less than an hour. Their team is very quick and efficient and so pleasant to work with. More

The worst dealership in town. I bought a used 2021 Ford Explorers with 55991 miles on it. I didn’t drive the car as I needed to learning all features on the car before using it. I bought a used 2021 Ford Explorers with 55991 miles on it. I didn’t drive the car as I needed to learning all features on the car before using it. The car just sat in my garage until I need to plug in the snapshot from Progressive car insurance. I can’t turn on the car as the battery died. I called the dealer and reported the problem. They sent the technician over to replace the battery and charged me $446.23 for this service. I can have this battery replaced at Costco or Walmart for just $179.90 if I can bring the car there. However, I have no other choice by accepting the service. I asked the Sale Manager Justin to do the right thing instead of overcharge me for this. He said because I don’t drive the car so the battery died, and nothing he can do about this. I told him I have to write a review on this then he got mad and tell me he will not do anything. I ended up have to do whatever needed to be done in order to have my car run; otherwise, I have to pay more to car insurance for not having the snapshots plugged in. What kind of customer service is it? Labor for replacing the battery is $89.95 + tax while I can have a free installation if I buy a battery from Costco or Walmart. Stay away from Gene Messer Volkswagen, the worst dealer in town. More