Group 1 Toyota Southwest Houston

Always gives great customer service. I've bought 3 cars from this location and haven't been disappointed. I've bought 3 cars from this location and haven't been disappointed. More

Great service. Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not to Fast. Efficient. Friendly. Waiting area is comfortable and has coffee machine. Transportation provided after dropping off your car if you live not too far away More

Be careful purchasing from them if you don’t drive the car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealers car. ( don’t buy sight unseen ). I sadly bought a car which I had shipped to me in Calif. I relied on “ transparency of the sales person and dealership “ to inform me of any and all issues with the car before purchase. Needless to say they only disclosed one of 6 things wrong with the car. One being a major mechanical issue which I was advised to not drive the car unt it was fixed. Of course my communications to this point were ignored. Go figure. Surprise surprise. Any car you would buy from them used. Don’t take their word for anything. Demand it’s taken to an independent garage for full work up cuz they will hide things from you if they can. Not cool. Not cool at all. More

The guy giving out numbers at the service area was terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a m terrible at communicating my next steps. He stood around for 5 minutes chatting with a colleague never acknowledging me or telling me to give him a minute. However Mr. Gus was wonderful, explained everything clearly. Showed me the estimates and confirmed all the services I wanted. Pleasure to always work with him. More

Was quoted 45$ online and they tried to charge me 80$ despite giving me a coupon that they magically couldn’t locate on their computer until I pulled it up on my phone. despite giving me a coupon that they magically couldn’t locate on their computer until I pulled it up on my phone. More

Took too long. They removed the key to my steering wheel lock from my keychain for some reason and left it on my dashboard. It took several minutes to find it. I They removed the key to my steering wheel lock from my keychain for some reason and left it on my dashboard. It took several minutes to find it. I thought it was missing More

The overall service experience was very frustrating ordeal and left me dissatisfied with my visit to the Group 1 Dealership. ordeal and left me dissatisfied with my visit to the Group 1 Dealership. More

Honestly the dealership blew me out of my mind in a good way. I was able to be comfortable inside the building while waiting for my car to get fixed and they took exactly how long they predicted to take for way. I was able to be comfortable inside the building while waiting for my car to get fixed and they took exactly how long they predicted to take for the service to my car and it was really great. I would 100% recommend. More

Good service and Pedro is good customer service. He care customer to much. Thank you He care customer to much. Thank you More

I like the layout of the building and its interior. Also the it is way better compared to the previous tent that the service area had. Also the it is way better compared to the previous tent that the service area had. More