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Group 1 Toyota Southwest Houston

Houston, TX

Overview
Reviews
Vehicles
4.2
1,492 Reviews
Call Dealership (713) 270-3900

9400 Southwest Freeway

Houston, TX

77074

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Showing 1,492 reviews

April 07, 2026

Group 1 was extremely professional and took their time sharing information and answering our questions. We didn’t feel rushed or hustled at all during our experience. We got an excellent deal on our trade More

by Debi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amine and Sunday
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Apr 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are so happy to read such a great review about Group 1 Toyota Southwest Houston! If you have any further questions, please give us a call. We're always happy to help!

April 06, 2026

Don't communicate. 1 tire took 4hrs. Always trying to sell repairs for new parts. Always trying to sell a new car. Your just a number. More

by Jorge_8099
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jean Zelaya-umana
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April 04, 2026

Great service especially with Johncarlos Vargas as service advisor. Johncarlos tends to the company’s service customers as if they were family. More

by gMitchG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Johncarlos Vargas
Report | Print
Apr 07, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Southwest Houston. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 07, 2026 -

gMitchG responded

Be there today.

April 02, 2026

Excellent customer service. Best experience. All staff is helpful from sale to finance. Keep it up More

by adnanj88
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pervez kapadia, maksud kapadia
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Apr 06, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 31, 2026

Very pleasant people, very explanatory, services was quick and affordable and very comfortable environment, will be back again. More

by helenezenweani829
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not know his name
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Apr 04, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are glad we could help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2026

No one returns your calls. Service is not explained. Set up is confusing I never had to pay for service on a lease before. More

by Bdepirro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Mar 30, 2026 -

Group 1 Toyota Southwest Houston responded

Bdepirro, My name is Art Whatley. I am the Service Director at Group 1 Toyota Southwest Houston. Sorry for the delay as I wanted to look into what transpired when you arrived and throughout your experience at our dealership and would like to speak with you about it. We have tried reaching out, but you were unavailable. Please contact me at 713-270-3924 to discuss. Regards, Art Whatley Service Director

March 28, 2026

Everything was great I would highly recommend this dealership at Group 1. Thank you Sunny More

by Mt2756
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sunny
Report | Print
Mar 30, 2026 -

Group 1 Toyota Southwest Houston responded

Hello, thank you so much for the positive review! Thanks for the recommendation, and have an amazing day!

March 27, 2026

Mr Garni and Mr Apo treated me with great respect and made sure that my needs were met while offering me a very pleasant buying experience. The car looks great. More

by Chioma
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Garni & Apo
Report | Print
March 27, 2026

The service advisor is not very considerate. I was not treated with respect a customer deserves. More

by Kazeem
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergio
Report | Print
Mar 30, 2026 -

Group 1 Toyota Southwest Houston responded

Kazeem, My name is Art Whatley and I am the Service Director with Group 1 Toyota Southwest Houston. I apologize for your unpleasant experience and would like to learn more about what transpired during your recent visit. I have tried to locate your information in our database so that I could contact you but am unable to locate it with the name you responded with. Could you please contact me so we can discuss further? I would appreciate hearing from you. 713-270-3924 is my direct line. Regards, Art Whatley Service Director

March 26, 2026

Thank You for everything are you do in my carr Mister charlé Gus. God bless More

by elvaleticiaaceituno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Report | Print
Mar 28, 2026 -

Group 1 Toyota Southwest Houston responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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