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Group 1 Toyota Fort Bend

Richmond, TX

4.5
1,731 Reviews

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,731 reviews

April 20, 2026

Didn’t wait long for my appointment, explained clearly what my car needed and they were respectful. More

by Lorena olague
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Apr 24, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

April 18, 2026

Called at last minute today, and you took me right away, and maintenance completed very quickly More

by jsim980@aol.com
Recommend Dealer
Yes
Employees Worked With
Service Dept. Sam
April 18, 2026

Brand new Toyota 25 Tacoma off road, at 7500 miles my transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental More

by Dwongbact4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob , Rob White
Apr 24, 2026 -

Group 1 Toyota Fort Bend responded

Good afternoon, Thank you for taking the time to share your experience with us. We sincerely apologize for the frustrations you encountered during your recent visit. We understand how concerning it is to experience issues with a newer vehicle, and we appreciate you bringing this to our attention. Our team followed proper diagnostic procedures during your visit, and while we worked to address the concern, we regret that your experience did not meet expectations, especially key handling, and overall convenience. Losing access to your key and the extended time without your vehicle is certainly not the level of service we strive to provide. Additionally, your feedback regarding the amenities and interactions in our waiting area is noted and will be addressed with our team to ensure a more welcoming and professional environment moving forward. Please reach out to us directly so we can review your visit in detail and work toward a proper resolution. Thank you again for your feedback. Kevin Jeon Service Manager Group 1 Toyota Fort Bend Direct: (281)633-3422 Email: Kjeon@group1auto.com

April 17, 2026

We were approach immediately and asked what vehicles we wished to check out. The atmosphere is very laid back with friendly folks.. More

by Amirisalcover
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harry, James as salesman and Carl for financing , Rob White
Apr 19, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 14, 2026

Siempre me atienden me muy bien amables siempre ala orden de su clientes siempre los voy recomendar More

by Perla Alvarado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
Apr 17, 2026 -

Group 1 Toyota Fort Bend responded

Hi Perla, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

April 13, 2026

Excellent Dealership! ! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan in the Service Department
Apr 16, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

April 12, 2026

I didn’t have a great experience with the service team. They lost my trust and respect More

by durwynf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bibin Thomas, Rob White
Apr 16, 2026 -

Group 1 Toyota Fort Bend responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. This is not the level of service we strive to provide. We’d like the opportunity to review your visit and better understand what happened. Please reach out to me directly so we can look into this and work toward making things right. Rudy Albarran 281-633-3324 Service Director Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

April 10, 2026

This is my place to buy and trade in my vehicles and all of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance More

by Grigar Family
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bibin, Garrett in Sales Ryan and Alex in finance, Steven in service, Bibin Thomas
Apr 13, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are so happy to read such a great review about Group 1 Toyota Fort Bend! We are always more than happy to assist you if anything else comes up. Take care!

April 09, 2026

Kevin Avila helped me out with my Camry making weird noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs. More

by Mirza Baig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Avila
Apr 10, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found Kevin Avila to be so supportive during your experience here at Group 1 Toyota Fort Bend. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 09, 2026

Awesome Service. Happy to be a revolving customer. We look forward to our next new car More

by MrsReggi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob White
Apr 10, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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