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Group 1 Toyota Fort Bend
Richmond, TX
1,670 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,670 reviews
April 18, 2026
Brand new Toyota 25 Tacoma off road, at 7500 miles my transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental transmission oil pump started having problems. Brakes were locking so got it into service. Parts back ordered took about a week to fix with no rental. When it was done I went to go pick it up but somehow they lost my key so I left and went to work, without a car again. They did drop it off to my work couple hours later so I’m all honesty they should’ve never lost it in the first place I guess it happens. But at 7500 miles a brand new Tacoma that cost 51 k shouldn’t have had problems anyways so yea what do I think? I think their inspections can tidy up a bit. They shouldn’t misplace keys at all. They have rentals for mistakes on the car that was not caused by their customers. And the lady that works the snack bar needs to do better. Couldn’t get a coffee cause it was off and she wouldn’t let us make one and a gentle man couldn’t get a snack or water without her guarding it just hassling him for no reason More
by Dwongbact4
Employees Worked With
Rob , Rob White
April 17, 2026
We were approach immediately and asked what vehicles we wished to check out. The atmosphere is very laid back with friendly folks.. wished to check out. The atmosphere is very laid back with friendly folks.. More
by Amirisalcover
Employees Worked With
Harry, James as salesman and Carl for financing , Rob White
April 13, 2026
Excellent Dealership! ! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE ! Professional assistance in the Service Department. These are the best in all dealerships who not only help you, but also go out of their way to SAVE you money!! I would not take my Toyota anywhere else. These guys and gals know what they are doing!! More
by Rene
Employees Worked With
Ryan in the Service Department
April 10, 2026
This is my place to buy and trade in my vehicles and all of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance of my service is done there! They make appts and are great at staying on schedule and they keep you updated. As far as the showroom sales and finance teams, they are top notch! I appreciate you all! I have been a customer since this dealership opened, and “my go to team” are warm, welcoming, and my extended family! No joke, I wouldn’t trust anyone else to do my service and definitely wouldn’t buy anywhere else! I could go on about “my team” they know who they are and they all know how picky I am! I don’t hesitate to refer my friends there! More
by Grigar Family
Employees Worked With
Bibin, Garrett in Sales Ryan and Alex in finance, Steven in service, Bibin Thomas
April 09, 2026
Kevin Avila helped me out with my Camry making weird noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs. noise. He is really professional and knowledgeable. Definitely recommend him for any service anyone needs. More
by Mirza Baig
Employees Worked With
Kevin Avila
April 09, 2026
I am writing to express my dissatisfaction with the service I received at your facility during my oil change earlier today, April 9th, 2026. The service manager who assisted me exhibited a significa service I received at your facility during my oil change earlier today, April 9th, 2026. The service manager who assisted me exhibited a significant lack of attention to detail. Several of my specific requests were not properly addressed or completed. Furthermore, I was promised a discount that was ultimately not applied to my bill. Unfortunately, this is not the first time I have encountered these issues with this particular individual. As a result of this experience, I feel I must request to work with a different service advisor during my future visits to ensure my vehicle is properly cared for. I look forward to hearing from you regarding how this matter will be resolved. More
by ralphonipede
Employees Worked With
Oscar
