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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,566 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,566 reviews

January 10, 2026

My 2025 Camry with less than 10,000 miles passenger sun visor fell down and they claim it's not a warranty item it won't cover the repair. I will never buy another car from Sterling McCall Fort Bend Toyota More

by Jt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerrell
Report | Print
January 09, 2026

Service was good, but recall information was unclear. Better communication would have saved my time. More

by Noman Ali
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for bringing this to our attention. We apologize for any confusion and will work on improving our communication to ensure a better experience for our customers. Your feedback is greatly appreciated!

January 09, 2026

I was quoted 2 1/2 hours for service and it took 4 1/2 hours. No one came and gave me an update on what was taking so long. More

by cepietsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Hi there! We appreciate your feedback and apologize for the extended wait time. Our team always strives to provide timely and efficient service, and we apologize for any inconvenience caused. Rest assured, we will address this with our team and make sure to communicate better in the future. Thank you for bringing this to our attention.

January 08, 2026

Excellent, reliable, and professional. They gave me a complementary car ride home while I worked on my car in the shop. There was some repairs that were occurred by warranty. They got aut More

by Marc T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
Jan 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi Marc, we're happy to hear you had such a positive experience with our team! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

January 08, 2026

Advisor Colin was efficient, competent and got me I. And out in record time. Had service and front break job More

by mariemoore3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin
Report | Print
Jan 10, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2026

Yes very detailed and in depth discussion about service and maintenance , happy on services and timing More

by ayehas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eli
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Jan 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi Ayehas, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

January 06, 2026

Went in for routine oil change and tire rotation, and was done within the estimated time. SA and tech were efficient. They listened well and addressed my concerns as requested. More

by m.bhimjee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Andrew
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Jan 08, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

January 05, 2026

Excellent customer service. Very professional and knowledgeable Service Advisor , Reynaldo Labrador. I am a happy and satisfied customer. More

by benji
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador , Bibin Thomas
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Jan 07, 2026 -

Group 1 Toyota Fort Bend responded

Benji, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 05, 2026

The people in the service department at Group 1 Toyota is the most kind and knowledgeable that I have ever met. More

by Kimsahoang27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Montalvo
Report | Print
Jan 07, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Group 1 Toyota Fort Bend! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2026

This is where I would recommend my friends and family to purchase their next vehicle . Their service , attention , deals and people are all top notch !! More

by Losrafa83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aiden Aubrey
Report | Print
Jan 06, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you.

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