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Group 1 Toyota Fort Bend

Richmond, TX

Overview
Reviews
Vehicles
4.5
1,612 Reviews
Call Dealership (281) 341-5900

20465 Southwest Freeway

Richmond, TX

77469

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Showing 1,612 reviews

February 26, 2026

Very professional and courteous. ,Explained every detail and what is required to make the vehicle safe More

by Svangala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
February 25, 2026

Good afternoon. I took my car for maintenance. I was told it will take approximately 1 hour. It took much more and they didn’t have the courtesy of giving the car More

by muradfaizullah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Normally I work with Angel but because he was off, I worked with Roy. He was OK kind of guy.
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Feb 28, 2026 -

Group 1 Toyota Fort Bend responded

Thank you for your feedback. I reviewed your visit and see your vehicle was written up at 12:53 PM and paid at 2:11 PM — 18 minutes total, roughly 18 minutes beyond the one-hour estimate. While not a major delay, we understand that expectations matter and we apologize for that as well as missing the wash. We appreciate you working with Roy while Angel was out, and we value your input. Please feel free to reach out to me directly so we can ensure your next visit exceeds expectations. Rudy Albarran Service Director - Group 1 Toyota Fort Bend RAlbarran@Group1Auto.com

February 24, 2026

Everyone I came in contact with was helpful and knowledgeable. I felt like my need was important to them and I was NOT just another “number”. Great Job! More

by Marlomiller67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I didn’t get her name
Report | Print
Feb 27, 2026 -

Group 1 Toyota Fort Bend responded

Hi, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

February 24, 2026

Timely and very personable you man. Thank you very much. I was in and out quickly! More

by marciasmn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Feb 27, 2026 -

Group 1 Toyota Fort Bend responded

Hi, thank you for your kind words and this wonderful review! We hope to see you soon!

February 24, 2026

Fraz and Tommy are amazing people to work with. Bought a Camry xse, was a quick in an out right from test drive to getting to do paperwork and sign off. 10/10 All Stars! More

by Hamza Satti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fraz SARWAR
Report | Print
Feb 27, 2026 -

Group 1 Toyota Fort Bend responded

Hi Hamza, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 23, 2026

Thank You so much Group 1 Toyota Fort Bend for the fast and quick service for my 10k miles oil change. More

by tamikiabrown1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bibin Thomas
Report | Print
Feb 27, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 20, 2026

Roy B was a great Service Rep and Group 1 surpassed my expectations. I will definitely be back. More

by GWJme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Becerra
Report | Print
Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we're happy you found our staff to be so supportive during your experience here at Group 1 Toyota Fort Bend. We're looking forward to your next visit with us!

February 19, 2026

The Richmond dealership is close for us, and Steven Robles has always been exceptional, focused on customer service & satisfaction. The Toyota / Lexus product is the best. More

by Lexie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Robles
Report | Print
Feb 21, 2026 -

Group 1 Toyota Fort Bend responded

Hello, we really appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 17, 2026

I’m would like to say thank you everything was smooth from making appointment to the job is done jerrel was a good helper More

by Daniel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerrell
Report | Print
Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hi Daniel, we're happy to hear you had such a positive experience with our team! We sincerely thank you for the positive review, and look forward to seeing you again soon!

February 16, 2026

I was able to buy some nice Toyota accessories like key fob cover and sticker. More

by newwaver24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reynaldo Labrador
Report | Print
Feb 19, 2026 -

Group 1 Toyota Fort Bend responded

Hello, thank you; we appreciate your feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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